Small chip in MacBook Pro display

Discussion in 'MacBook Pro' started by PatrickNSF, Apr 11, 2014.

  1. PatrickNSF macrumors 6502

    PatrickNSF

    Joined:
    Jan 24, 2011
    #1
    I've noticed a very small chip in my MacBook Pro retina display. It's about 6 months old, so still under warranty. Is this the type of thing handled under AppleCare? Or has anyone had any success repairing or minimizing small scratches/chips?

    It's right in the middle of the screen and mostly noticeable on white spaces (e.g., editing documents).
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    Not generally because AC does not cover accidental damage. Being 6 months old, you may have a difficult time convincing Apple that it was always there, i.e., you didn't do it.
     
  3. HowEver macrumors 6502a

    HowEver

    Joined:
    May 10, 2005
    Location:
    Toronto
    #3
    It wouldn't hurt to ask, at a store, if you can.

    Let us know how it goes!
     
  4. PatrickNSF thread starter macrumors 6502

    PatrickNSF

    Joined:
    Jan 24, 2011
    #4
    Took the laptop into the Apple store this morning and they're replacing the screen under warranty. They didn't even hesitate to offer – I was pretty impressed.
     
  5. FuNGi macrumors 65816

    FuNGi

    Joined:
    Feb 26, 2010
    Location:
    California
    #5
    Good to know. I got one too just a few days after receiving my rMBP. I read that these "popping pixels" leave craters in the glass that you can feel and that a few people have had the same issues. As I hardly notice the pit and everything else about the machine is tip-top I haven't wanted to take it in for repair. Glad to know that they might replace the display if I do decide to though.
     
  6. Barney63 macrumors 6502a

    Barney63

    Joined:
    Jan 9, 2014
    Location:
    Bolton, UK.
    #6
    Is there a test that you can run that will highlight dead pixels?

    Barney
     
  7. Robeckhard macrumors member

    Joined:
    Jan 26, 2013
    #7
    How big was the chip in the screen and did it affect the actual display. I have one too and its about 3 months old and they would've charged me $470 for a new screen.
     
  8. PatrickNSF thread starter macrumors 6502

    PatrickNSF

    Joined:
    Jan 24, 2011
    #8
    The chip was the size of a couple of toothpick-sized points. It was small, but noticeable on solid, light-colored areas (e.g., the white space of TextEdit, the grey area of a window). I could feel it with my fingernail.

    All I did was go in with my receipt, told them I'd never noticed it before and didn't know when or how it happened. Told them I hadn't experienced anything like this on any of our past laptops. But let them know (very politely) that since most of my work involves test editing, and it was right in the middle of the screen, it was driving me crazy. And I was concerned that the chip would get bigger if left un-repaired.

    They didn't hesitate to replace the screen under warranty. They quoted me up to a week turnaround, but it was available the next day – yesterday. I really expected it to be much more of a hassle, but it couldn't have been easier. And it convinced me that I need to buy AppleCare before my warranty expires, which I've never done before.
     
  9. HowEver macrumors 6502a

    HowEver

    Joined:
    May 10, 2005
    Location:
    Toronto
    #9
    "All I did was go in with my receipt, told them I'd never noticed it before and didn't know when or how it happened. Told them I hadn't experienced anything like this on any of our past laptops. But let them know (very politely) that since most of my work involves test editing, and it was right in the middle of the screen, it was driving me crazy. And I was concerned that the chip would get bigger if left un-repaired."

    Odd you didn't notice it before if it's driving you crazy.

    A chip in the middle of the screen.
     
  10. stringerhye macrumors regular

    stringerhye

    Joined:
    Jul 5, 2010
    Location:
    Brooklyn, NY
    #10
    This is frustrating. Went to the Genius Bar before because I noticed a small crack in the top left of my screen from a computer that I bought only 1 month ago and the Genius told me I should hope that the screen breaks in some other fashion so that they would replace the screen. He wasn't helpful at all.
     
  11. FuNGi macrumors 65816

    FuNGi

    Joined:
    Feb 26, 2010
    Location:
    California
    #11
    Bummer. Maybe pick up accident insurance and file a claim after a month or two.
     
  12. PatrickNSF thread starter macrumors 6502

    PatrickNSF

    Joined:
    Jan 24, 2011
    #12
    Why is that odd? It's quite possible it only chipped last week when I first noticed it. I specifically told them I didn't know how or when it happened.
     
  13. Robeckhard macrumors member

    Joined:
    Jan 26, 2013
    #13
    I walked in and the 'Genius" looked at it and said that she "hoped" that something would happen so that I didn't have to pay for a replacement. I wasn't trying to spend $470 on a new screen on top of the cost of the computer. I wish I had your luck.
     
  14. Pentad macrumors 6502a

    Pentad

    Joined:
    Nov 26, 2003
    Location:
    Indiana
    #14
    Apple's support is amazing. I have been lucky and only had to contact them twice but both times that were excellent. I'm currently watching one of my friends battle Dell's support on a notebook issue.

    You never truly appreciate Apple's support until you see how badly others are.

    Every time I see one of those "Alienware Horror Story" posts, I find the whole thing fascinating. With literally ten years of posts from people who have had terrible service from Dell, I'm amazed people still buy them!

    Apple isn't perfect but I have found their support to be excellent!

    -P
     
  15. radley macrumors newbie

    radley

    Joined:
    Nov 11, 2015
    Location:
    UK & South Africa
    #15
    HI All,

    I too have this same problem on my 2013 MBPr 13". Several tiny chips on the screen that look like dead pixels and are very annoying.

    Had the screen replaced as had several chips and they seemed to be multiplying. Apple did this under AppleCare for free without even hesitating.

    Now 2 months later on the new screen I have the same thing. :(

    After the first one I've been even more careful than usual, kept it clean, made sure there is no sand or dust or anything on the keyboard but still its happened.

    Very disappointed and would love to know whats happening.
     
  16. Dekema2 macrumors 6502a

    Dekema2

    Joined:
    Jul 27, 2012
    Location:
    WNY or Utica
    #16
    These chips can certainly become problems when editing photos.
     
  17. Maso_Sarawr macrumors newbie

    Joined:
    Aug 23, 2016
    #17
    Mine has the same thing! I've had my macbook about 2 years and I legitimately just noticed it. Its very small at the bottom left hand side. My Mac is my baby and has NEVER been dropped or fallen or had anything hit the screen. In fact most of the time it stays inside its case on my bedside table...how?
     

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