Small chip in MacBook Pro display

PatrickNSF

macrumors 6502
Original poster
Jan 24, 2011
462
148
I've noticed a very small chip in my MacBook Pro retina display. It's about 6 months old, so still under warranty. Is this the type of thing handled under AppleCare? Or has anyone had any success repairing or minimizing small scratches/chips?

It's right in the middle of the screen and mostly noticeable on white spaces (e.g., editing documents).
 

maflynn

Moderator
Staff member
May 3, 2009
63,851
30,366
Boston
. Is this the type of thing handled under AppleCare?
Not generally because AC does not cover accidental damage. Being 6 months old, you may have a difficult time convincing Apple that it was always there, i.e., you didn't do it.
 

PatrickNSF

macrumors 6502
Original poster
Jan 24, 2011
462
148
Took the laptop into the Apple store this morning and they're replacing the screen under warranty. They didn't even hesitate to offer – I was pretty impressed.
 

FuNGi

macrumors 65816
Feb 26, 2010
1,112
28
California
Took the laptop into the Apple store this morning and they're replacing the screen under warranty. They didn't even hesitate to offer – I was pretty impressed.
Good to know. I got one too just a few days after receiving my rMBP. I read that these "popping pixels" leave craters in the glass that you can feel and that a few people have had the same issues. As I hardly notice the pit and everything else about the machine is tip-top I haven't wanted to take it in for repair. Glad to know that they might replace the display if I do decide to though.
 

Robeckhard

macrumors member
Jan 26, 2013
39
8
Took the laptop into the Apple store this morning and they're replacing the screen under warranty. They didn't even hesitate to offer – I was pretty impressed.
How big was the chip in the screen and did it affect the actual display. I have one too and its about 3 months old and they would've charged me $470 for a new screen.
 

PatrickNSF

macrumors 6502
Original poster
Jan 24, 2011
462
148
The chip was the size of a couple of toothpick-sized points. It was small, but noticeable on solid, light-colored areas (e.g., the white space of TextEdit, the grey area of a window). I could feel it with my fingernail.

All I did was go in with my receipt, told them I'd never noticed it before and didn't know when or how it happened. Told them I hadn't experienced anything like this on any of our past laptops. But let them know (very politely) that since most of my work involves test editing, and it was right in the middle of the screen, it was driving me crazy. And I was concerned that the chip would get bigger if left un-repaired.

They didn't hesitate to replace the screen under warranty. They quoted me up to a week turnaround, but it was available the next day – yesterday. I really expected it to be much more of a hassle, but it couldn't have been easier. And it convinced me that I need to buy AppleCare before my warranty expires, which I've never done before.
 
  • Like
Reactions: Dekema2

HowEver

macrumors 6502a
May 10, 2005
778
247
Toronto
"All I did was go in with my receipt, told them I'd never noticed it before and didn't know when or how it happened. Told them I hadn't experienced anything like this on any of our past laptops. But let them know (very politely) that since most of my work involves test editing, and it was right in the middle of the screen, it was driving me crazy. And I was concerned that the chip would get bigger if left un-repaired."

Odd you didn't notice it before if it's driving you crazy.

A chip in the middle of the screen.
 

stringerhye

macrumors 6502a
Jul 5, 2010
530
158
This is frustrating. Went to the Genius Bar before because I noticed a small crack in the top left of my screen from a computer that I bought only 1 month ago and the Genius told me I should hope that the screen breaks in some other fashion so that they would replace the screen. He wasn't helpful at all.
 

FuNGi

macrumors 65816
Feb 26, 2010
1,112
28
California
This is frustrating. Went to the Genius Bar before because I noticed a small crack in the top left of my screen from a computer that I bought only 1 month ago and the Genius told me I should hope that the screen breaks in some other fashion so that they would replace the screen. He wasn't helpful at all.
Bummer. Maybe pick up accident insurance and file a claim after a month or two.
 

PatrickNSF

macrumors 6502
Original poster
Jan 24, 2011
462
148
Odd you didn't notice it before if it's driving you crazy.
Why is that odd? It's quite possible it only chipped last week when I first noticed it. I specifically told them I didn't know how or when it happened.
 

Robeckhard

macrumors member
Jan 26, 2013
39
8
The chip was the size of a couple of toothpick-sized points. It was small, but noticeable on solid, light-colored areas (e.g., the white space of TextEdit, the grey area of a window). I could feel it with my fingernail.

All I did was go in with my receipt, told them I'd never noticed it before and didn't know when or how it happened. Told them I hadn't experienced anything like this on any of our past laptops. But let them know (very politely) that since most of my work involves test editing, and it was right in the middle of the screen, it was driving me crazy. And I was concerned that the chip would get bigger if left un-repaired.

They didn't hesitate to replace the screen under warranty. They quoted me up to a week turnaround, but it was available the next day – yesterday. I really expected it to be much more of a hassle, but it couldn't have been easier. And it convinced me that I need to buy AppleCare before my warranty expires, which I've never done before.
I walked in and the 'Genius" looked at it and said that she "hoped" that something would happen so that I didn't have to pay for a replacement. I wasn't trying to spend $470 on a new screen on top of the cost of the computer. I wish I had your luck.
 

Pentad

macrumors 6502a
Nov 26, 2003
985
94
Indiana
Took the laptop into the Apple store this morning and they're replacing the screen under warranty. They didn't even hesitate to offer – I was pretty impressed.
Apple's support is amazing. I have been lucky and only had to contact them twice but both times that were excellent. I'm currently watching one of my friends battle Dell's support on a notebook issue.

You never truly appreciate Apple's support until you see how badly others are.

Every time I see one of those "Alienware Horror Story" posts, I find the whole thing fascinating. With literally ten years of posts from people who have had terrible service from Dell, I'm amazed people still buy them!

Apple isn't perfect but I have found their support to be excellent!

-P
 

radley

macrumors newbie
Nov 11, 2015
1
0
UK & South Africa
HI All,

I too have this same problem on my 2013 MBPr 13". Several tiny chips on the screen that look like dead pixels and are very annoying.

Had the screen replaced as had several chips and they seemed to be multiplying. Apple did this under AppleCare for free without even hesitating.

Now 2 months later on the new screen I have the same thing. :(

After the first one I've been even more careful than usual, kept it clean, made sure there is no sand or dust or anything on the keyboard but still its happened.

Very disappointed and would love to know whats happening.
 

Maso_Sarawr

macrumors newbie
Aug 23, 2016
1
0
The chip was the size of a couple of toothpick-sized points. It was small, but noticeable on solid, light-colored areas (e.g., the white space of TextEdit, the grey area of a window). I could feel it with my fingernail.

All I did was go in with my receipt, told them I'd never noticed it before and didn't know when or how it happened. Told them I hadn't experienced anything like this on any of our past laptops. But let them know (very politely) that since most of my work involves test editing, and it was right in the middle of the screen, it was driving me crazy. And I was concerned that the chip would get bigger if left un-repaired.

They didn't hesitate to replace the screen under warranty. They quoted me up to a week turnaround, but it was available the next day – yesterday. I really expected it to be much more of a hassle, but it couldn't have been easier. And it convinced me that I need to buy AppleCare before my warranty expires, which I've never done before.
Mine has the same thing! I've had my macbook about 2 years and I legitimately just noticed it. Its very small at the bottom left hand side. My Mac is my baby and has NEVER been dropped or fallen or had anything hit the screen. In fact most of the time it stays inside its case on my bedside table...how?
 

radgar

macrumors newbie
Aug 16, 2010
25
2
UK
had this happen on my MacBook pro 2015, 2016, 2017 models. Small chip, looks like a dead pixel in almost the centre of the screen. Irritating.