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Pfft! (spits milk)

Yeah, like "an extra week" is the problem. It says right on the box: NO FEES OR SUBSCRIPTIONS

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Wink is so very clearly on the precipice of shutting down and they're just trying to get as much of our cash on the way out.

Fortunately for me, when I thought I'd start building a Wink smart home and purchased a Wink Relay, I immediately got a bad feeling about the company when they kept blaming me and third parties for their bugs so I didn't buy anything else. HomeKit came along soon after and I built my smart home with that standard instead.
I’m astonished 😦
It was literally on the box...
How can they hope to get away with this?
 
You just have to make good decisions about which horse to hitch your wagon to. Every smart home accessory I have is HomeKit compatible. Because of the way HomeKit works, even if a device maker went out of business or decided to charge a fee for cloud services, the devices would still work perfectly fine through HomeKit, because it doesn’t utilize communication with the vendor, just Apple. I also tend to stick to well established companies like Schlage, Chamberlain, Ecobee, Philips, etc.
How does HomeKit work, please? Also, is it privacy focused being an Apple thing?
 
It sounds like...

Everyone hates subscription pricing.
I am looking at you, Microsuck Office...

Actually Office subscription makes perfect sense, $99 a year (that's like the price of spotify) or +$300 every 3 years for the latest and greatest version of office, and something I use every day... Same goes for Adobe CC.
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I’m astonished 😦
It was literally on the box...
How can they hope to get away with this?

Did they include literature in their package or an EULA when you first installed their service that stated that by accepting, they could modify the terms of the agreement without consent?
 
I was considering your product but a quick Google search revealed how you are treating your current customers, soon requiring them to pay a mandatory fee and threatening to “brick” their devices. I find this decision a clear betrayal of a company’s oath to its customers; even your product packaging states “no subscription fees.”

I’m not a current customer, that’s true, but you lost a future customer, and clearly a lot of bad press.

Why didn’t you...

1. Grandfather in current customers and only charge future new customers

2. Launch an optional “pro” line of services that requires a paid subscription

3. Give current customers a discount on other Wink hardware (partial reimbursement)

4. Collaborate with your compatible device vendors to offer current customers discounts on their hardware (partial reimbursement)
 
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Not really, push email notifications are nearly instant. Besides, various DVR/NVR software can have their own apps with push notifications of motion or other events. The important thing is, once you have cameras of good enough resolution and if you take time to wire them up with reliable PoE, none of this wifi junk, you have a system that's upgradeable for years to come.
I think the person who replied to you meant they don’t check their email. I don’t check my email except once per week unless I am expecting something. I turned off not just notifications but Mail doesn’t even check my email unless I open the app.

I actually got rid of nearly all notifications too. Only my favorites can call, iMessage or FaceTime me. All the rest are on DND. All other notifications are turned off. I don’t want anything bothering me! Turned off everything on my Apple Watch other than Maps and Messages. My time is finite. I want to use it how I want. I go to some Vlogs, Blogs and a few websites once a day for entertainment reading/viewing.

Life is precious, and finite; don’t allow anything to dictate to you when to waste your time. Make it your conscious effort to waste your time realizing that doing anything you want is how it should be. Not to allow these technology devices to interact with you endlessly, wasting your life away checking your wrist or reaching into your pocket or seeing who is iMessaging you. So I cannot imagine an email from my home security messaging me. Haha.
 
WTF is that even legal? That’s not what you signed up for when you bought their products or the terms & conditions you agreed with upon purchase. Those products just stop working if you don’t pay??? The EU would have a field day with this. They don’t like electronic trash
 
I can understand if the company might be on the verge of insolvency. And if it does go down the servers it uses to run these cloud-based products also goes down, leaving customers with pretty bricked objects. They may be pulling out their last option here to survive and keep serving their customers. Sadly, if this IS the case, I think the bad-will the action generates will essentially doom Wink anyway. They should have come out with a better way to address this than issuing an ultimatum.
My thoughts exactly. They surely knew the bad will this would cause, and had to have been so financially desperate that the options were try and get people to pay a fee or just go ahead and lock the doors.
 
I don‘t even own any of their products but this is enraging and should be illegal. Don‘t sub and don‘t buy their products! Looking forward to seeing a lawsuit.
 
WTF is that even legal? That’s not what you signed up for when you bought their products or the terms & conditions you agreed with upon purchase. Those products just stop working if you don’t pay??? The EU would have a field day with this. They don’t like electronic trash
Wouldn't be surprised if the R&C had a clause that they could start charging at any time and of course nobody would ever know since they would have to,you know, read it.
 
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Yeah, they can't be getting away with ******** like this. I understand that this might be their last straw, but doing something like this this quickly after you advertise it as "no subscription fee"? And it's not like the cameras themself are super cheap.

They could've made it a requirement for new customers. Or have a trade-in program. Or make it a "end of the year" thing. Extremely scummy.
 
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Wow, what a short-sighted and morally repugnant way to treat your existing customers in an ill-advised strategy to shore up a failing business.

Wrong call fellas. When you’re in a hole, you really should stop digging.
 
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Seriously, what the wink is going on?!? I truly hope the consumers see what this company is and behave accordingly. With any luck this company should have learned its lesson i no time.
 
You just have to make good decisions about which horse to hitch your wagon to. Every smart home accessory I have is HomeKit compatible. Because of the way HomeKit works, even if a device maker went out of business or decided to charge a fee for cloud services, the devices would still work perfectly fine through HomeKit, because it doesn’t utilize communication with the vendor, just Apple. I also tend to stick to well established companies like Schlage, Chamberlain, Ecobee, Philips, etc.
Exactly. Go with a known standard like so you won’t have to worry about this. I bought one of those cheap Chinese cameras and they could do the same but it was $20. If they were to do something stupid like this I wouldn’t be sad about throwing it in the trash
 
In EU it's a law that if a product was sold it should work like that until the end of life. You can't remove features from it. I remember it was something similar when Apple tried to remove 3D Touch from phones.
 
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This should be illegal, and it’s not the end user‘s problem that the business isn’t profitable.
It would be if it were in the UK. The change would only be lawful if it applied only to sales from the date of the change.
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In EU it's a law that if a product was sold it should work like that until the end of life. You can't remove features from it. I remember it was something similar when Apple tried to remove 3D Touch from phones.
Isn't the EU great.
 
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