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iPad Pro Smart Keyboard problems anyone?

yaxomoxay

yaxomoxay

macrumors 604
Original poster
Mar 3, 2010
7,439
34,276
Texas
Hi - is anyone having issues with the smart keyboard? (I have an iPP 12.9").
For the past couple of months each time I turn on the keyboard for the first time after the iPP has been in sleeping mode I get a "This device can't be connected" error message.
Usually detaching and reattaching the keyboard fixes it. Also, if I reboot the iPP the problem is fixed. Any idea?
 
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Haven't heard of this issue before. Perhaps it's a connectivity issue with the smart connector, where the iPad doesn't sense it's paired/connected. Perhaps the actual connector isn't seating properly. If it's an intermittent issue, I would contact Apple. My guess it's something to do with the Smart Keyboard and not the iPad itself.

Process of elimination would be if Apple replaces the keyboard for you (If you're within warranty) and the issue persists, then it might be the iPad.
 
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I've suddenly been getting "This device is not supported" messages on my IPP 12.9 1st edition about the keyboard. Even in the middle of typing. It actually stops working in the midst of typing. Has recurred more than a few times.
 
MartyCan said:
I've suddenly been getting "This device is not supported" messages on my IPP 12.9 1st edition about the keyboard. Even in the middle of typing. It actually stops working in the midst of typing. Has recurred more than a few times.
Click to expand...

That's how it starts. Pretty soon it will become unusable.
 
Mine has ben working fine for months but a friend did have her's fail. I would talk to Apple. Could something within the layers of material that make up the keyboard be wearing out?
 
Deane2000 said:
Mine has ben working fine for months but a friend did have her's fail. I would talk to Apple. Could something within the layers of material that make up the keyboard be wearing out?
Click to expand...
Not sure but I did just remember I bought AC for my iPad so maybe it will cover the keyboard too (or maybe they'll take pity on me)?
 
My Apple keyboard did not seem to have a strong magnet and would often become disconnected. I gave it to my girlfriend to use on her iPad Pro. She has had that message several times when she bumped it and it was connected.
 
Southern Dad said:
My Apple keyboard did not seem to have a strong magnet and would often become disconnected. I gave it to my girlfriend to use on her iPad Pro. She has had that message several times when she bumped it and it was connected.
Click to expand...
I get it randomly when it is perfectly stable. Sometimes in the middle of typing.
 
I have been using mine heavily every day for 14 months and it has performed flawlessly, but obviously my experience is not the norm if Apple deemed it necessary to extend service for it. Hopefully they've tweaked the design/manufacturing so that new units being produced now are of higher quality.
 
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So I had my GB appointment for my ASK this morning. Technically my keyboard was out of warranty and they weren't going to cover it. I had to be politely persistent with the AG and showed her the Mac Rumor story about the ASK warranty being extended to 3 years. She said "that's not our web-site and a lot of what they post is just rumor." I persisted and she finally saw someone in the back and told me that they would cover my keyboard after all. Unfortunately they don't have stock (huh?) so they have to order one and it will be 3 - 5 days then I will have to go back again to pick it up. Too bad it is a 60 km round trip to the nearest Apple Store. They really need another further east.
 
MartyCan said:
So I had my GB appointment for my ASK this morning. Technically my keyboard was out of warranty and they weren't going to cover it. I had to be politely persistent with the AG and showed her the Mac Rumor story about the ASK warranty being extended to 3 years. She said "that's not our web-site and a lot of what they post is just rumor." I persisted and she finally saw someone in the back and told me that they would cover my keyboard after all. Unfortunately they don't have stock (huh?) so they have to order one and it will be 3 - 5 days then I will have to go back again to pick it up. Too bad it is a 60 km round trip to the nearest Apple Store. They really need another further east.
Click to expand...
They ("Geniuses", et al.) never want to believe that we might know something they don't.
 
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My keyboard was displaying the same kind of behavior as is mentioned above. I had just reached the point where I was going to head in to the Apple Store and try to con them out of a free replacement when iOS 10.3.2 was released to the public. Keyboard has worked flawlessly since - it's like your car; threaten to take it in to the shop and suddenly it starts working again!
 
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jrgarrigues said:
My keyboard was displaying the same kind of behavior as is mentioned above. I had just reached the point where I was going to head in to the Apple Store and try to con them out of a free replacement when iOS 10.3.2 was released to the public. Keyboard has worked flawlessly since - it's like your car; threaten to take it in to the shop and suddenly it starts working again!
Click to expand...

Thanks for the info, I will try tonight then.
I bought this on Amazon for less than $30. Not the best looking keyboard, but it works like a charm, and the price is unbeatable.
https://www.amazon.com/gp/aw/ya/ref...reorder_params=B017B3AD7S,114-5934075-2259441
 
As an Amazon Associate we earn from qualifying purchases.
I got a new ASK to replace one that was acting up a couple of weeks ago.
Noticed severe scratching where the keyboard meets the iPad, and bumps sticking out of the ASK's connecting surface.

The manager at the Genius Bar refused to acknowledge that the scratches were caused by the bumps in the case.
I suggested we put the ASK on a fresh iPad and see if it scratched. She denied this request.

I feel really strongly that I've been screwed by a manufacting defect in the ASK, but Apple are in denial.
Any ideas for what I can do?
 
yaxomoxay said:
Hi - is anyone having issues with the smart keyboard? (I have an iPP 12.9").
For the past couple of months each time I turn on the keyboard for the first time after the iPP has been in sleeping mode I get a "This device can't be connected" error message.
Usually detaching and reattaching the keyboard fixes it. Also, if I reboot the iPP the problem is fixed. Any idea?
Click to expand...


Does the issue look like this ?
 
Does anyone's 10.5" ASK recline more away from you while in the typing position compared to the 9.7"? Not necessarily a problem, just different. I remember disliking the 9.7" angle when I first got it because it would tend to fall forward toward me if holding on my lap watching content but I adjusted to it.
 
yaxomoxay said:
Hi - is anyone having issues with the smart keyboard? (I have an iPP 12.9").
For the past couple of months each time I turn on the keyboard for the first time after the iPP has been in sleeping mode I get a "This device can't be connected" error message.
Usually detaching and reattaching the keyboard fixes it. Also, if I reboot the iPP the problem is fixed. Any idea?
Click to expand...
[doublepost=1502387453][/doublepost]I have have what I find a similar issue. I am from Denmark, and have a danish IPad Pro (new 2nd gen) and when I connect a Logitech Logi keyboard, the IPad prompt that it has detected an Swedish keyboard, and if I wish to install, but its a danish keyboard and NO installments is needed. It appear to be within the IPad software, but NO idea where!
 
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