iPad Pro Smart Keyboard problems anyone?

Discussion in 'iPad Accessories' started by yaxomoxay, Mar 18, 2017.

  1. yaxomoxay macrumors 68000

    yaxomoxay

    Joined:
    Mar 3, 2010
    Location:
    Texas
    #1
    Hi - is anyone having issues with the smart keyboard? (I have an iPP 12.9").
    For the past couple of months each time I turn on the keyboard for the first time after the iPP has been in sleeping mode I get a "This device can't be connected" error message.
    Usually detaching and reattaching the keyboard fixes it. Also, if I reboot the iPP the problem is fixed. Any idea?
     
  2. Relentless Power, Mar 18, 2017
    Last edited: Mar 19, 2017

    Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    Haven't heard of this issue before. Perhaps it's a connectivity issue with the smart connector, where the iPad doesn't sense it's paired/connected. Perhaps the actual connector isn't seating properly. If it's an intermittent issue, I would contact Apple. My guess it's something to do with the Smart Keyboard and not the iPad itself.

    Process of elimination would be if Apple replaces the keyboard for you (If you're within warranty) and the issue persists, then it might be the iPad.
     
  3. MartyCan macrumors 65816

    MartyCan

    Joined:
    Oct 31, 2012
    Location:
    Near Toronto, ON
    #3
    I've suddenly been getting "This device is not supported" messages on my IPP 12.9 1st edition about the keyboard. Even in the middle of typing. It actually stops working in the midst of typing. Has recurred more than a few times.
     
  4. yaxomoxay thread starter macrumors 68000

    yaxomoxay

    Joined:
    Mar 3, 2010
    Location:
    Texas
    #4
    That's how it starts. Pretty soon it will become unusable.
     
  5. MartyCan macrumors 65816

    MartyCan

    Joined:
    Oct 31, 2012
    Location:
    Near Toronto, ON
    #5
    Is Apple doing anything about it? It's like $300 Canadian funds.
     
  6. Deane2000 macrumors member

    Deane2000

    Joined:
    Feb 18, 2014
    Location:
    Southern California
    #6
    Mine has ben working fine for months but a friend did have her's fail. I would talk to Apple. Could something within the layers of material that make up the keyboard be wearing out?
     
  7. MartyCan macrumors 65816

    MartyCan

    Joined:
    Oct 31, 2012
    Location:
    Near Toronto, ON
    #7
    Not sure but I did just remember I bought AC for my iPad so maybe it will cover the keyboard too (or maybe they'll take pity on me)?
     
  8. Southern Dad macrumors 65816

    Southern Dad

    Joined:
    May 23, 2010
    Location:
    Georgia
    #8
    My Apple keyboard did not seem to have a strong magnet and would often become disconnected. I gave it to my girlfriend to use on her iPad Pro. She has had that message several times when she bumped it and it was connected.
     
  9. MartyCan macrumors 65816

    MartyCan

    Joined:
    Oct 31, 2012
    Location:
    Near Toronto, ON
    #9
    I get it randomly when it is perfectly stable. Sometimes in the middle of typing.
     
  10. Peter K. macrumors 6502a

    Peter K.

    Joined:
    Nov 6, 2012
    Location:
    SoCal
    #11
  11. sracer macrumors 603

    sracer

    Joined:
    Apr 9, 2010
    Location:
    Land of Bongos and Beatniks
    #12
    I have been using mine heavily every day for 14 months and it has performed flawlessly, but obviously my experience is not the norm if Apple deemed it necessary to extend service for it. Hopefully they've tweaked the design/manufacturing so that new units being produced now are of higher quality.
     
  12. MartyCan macrumors 65816

    MartyCan

    Joined:
    Oct 31, 2012
    Location:
    Near Toronto, ON
    #13
    So I had my GB appointment for my ASK this morning. Technically my keyboard was out of warranty and they weren't going to cover it. I had to be politely persistent with the AG and showed her the Mac Rumor story about the ASK warranty being extended to 3 years. She said "that's not our web-site and a lot of what they post is just rumor." I persisted and she finally saw someone in the back and told me that they would cover my keyboard after all. Unfortunately they don't have stock (huh?) so they have to order one and it will be 3 - 5 days then I will have to go back again to pick it up. Too bad it is a 60 km round trip to the nearest Apple Store. They really need another further east.
     
  13. Peter K. macrumors 6502a

    Peter K.

    Joined:
    Nov 6, 2012
    Location:
    SoCal
    #14
    They ("Geniuses", et al.) never want to believe that we might know something they don't.
     
  14. MartyCan macrumors 65816

    MartyCan

    Joined:
    Oct 31, 2012
    Location:
    Near Toronto, ON
    #15
    She was pretty cute though! (Sorry to anyone who might be offended that a male found a female attractive)
     
  15. jrgarrigues macrumors newbie

    jrgarrigues

    Joined:
    May 26, 2017
    #16
    My keyboard was displaying the same kind of behavior as is mentioned above. I had just reached the point where I was going to head in to the Apple Store and try to con them out of a free replacement when iOS 10.3.2 was released to the public. Keyboard has worked flawlessly since - it's like your car; threaten to take it in to the shop and suddenly it starts working again!
     
  16. yaxomoxay thread starter macrumors 68000

    yaxomoxay

    Joined:
    Mar 3, 2010
    Location:
    Texas
    #17
    Thanks for the info, I will try tonight then.
    I bought this on Amazon for less than $30. Not the best looking keyboard, but it works like a charm, and the price is unbeatable.
    https://www.amazon.com/gp/aw/ya/ref...reorder_params=B017B3AD7S,114-5934075-2259441
     
  17. Wormald macrumors regular

    Joined:
    Jun 10, 2011
    Location:
    London
    #18
    I got a new ASK to replace one that was acting up a couple of weeks ago.
    Noticed severe scratching where the keyboard meets the iPad, and bumps sticking out of the ASK's connecting surface.

    The manager at the Genius Bar refused to acknowledge that the scratches were caused by the bumps in the case.
    I suggested we put the ASK on a fresh iPad and see if it scratched. She denied this request.

    I feel really strongly that I've been screwed by a manufacting defect in the ASK, but Apple are in denial.
    Any ideas for what I can do?
     
  18. yaxomoxay thread starter macrumors 68000

    yaxomoxay

    Joined:
    Mar 3, 2010
    Location:
    Texas
  19. Dsdtosx86 macrumors newbie

    Joined:
    Jun 9, 2017
    #20

    Does the issue look like this ?
     
  20. yaxomoxay thread starter macrumors 68000

    yaxomoxay

    Joined:
    Mar 3, 2010
    Location:
    Texas
    #21
    wow! not at all
     
  21. jsmitty macrumors regular

    Joined:
    Sep 18, 2016
    Location:
    NC
    #22
    Does anyone's 10.5" ASK recline more away from you while in the typing position compared to the 9.7"? Not necessarily a problem, just different. I remember disliking the 9.7" angle when I first got it because it would tend to fall forward toward me if holding on my lap watching content but I adjusted to it.
     
  22. gmillz22 macrumors 6502

    Joined:
    Mar 12, 2011
    Location:
    New York
    #23
    I’m not sure what you’re referring to. Are you asking about the ipad itself, or the keyboard not being flush?
     
  23. sdkam macrumors newbie

    sdkam

    Joined:
    Jun 19, 2017
    Location:
    Mumbai
    #24
    facing excatly same issue
     
  24. dkcopenhagen macrumors newbie

    Joined:
    Dec 30, 2010
    #25
    --- Post Merged, Aug 10, 2017 ---
    I have have what I find a similar issue. I am from Denmark, and have a danish IPad Pro (new 2nd gen) and when I connect a Logitech Logi keyboard, the IPad prompt that it has detected an Swedish keyboard, and if I wish to install, but its a danish keyboard and NO installments is needed. It appear to be within the IPad software, but NO idea where!
     

Share This Page