My 12.9 ASK is currently not working. Since update. It knows its connected (on screen keyboard disappears) but no keystrokes work.
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iPad Pro Smart Keyboard problems anyone?
- Thread starter yaxomoxay
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Known issue. If you have the original serial number you can get a replacement. The serial is on the felt on the back of the keyboard itself. Mine was about worn off. I had the box so it was no problem. Over a year old. Apple will fix for up to 3 years.
On my 3rd smart keyboard now. The replacement did not have the error message but it would just stop working and the software keyboard would pop up. I noticed the connection area is offset slightly where the smart keyboard aligns itself on the far right of the connector area (as viewed facing the display with keyboard in typing position).
I picked up a new one from the Apple store today and it too aligns itself on the far right. It does work better but still can drop out. I just hole the iPad steady from the left and push the folded portion of keyboard stand to the left. Come right back and tends to stay working.
If it gets worse I will play around with trying to force alignment. Otherwise I will ditch and move on.
Yeah, another victim here. Same symptoms and everything. From what I understand, they seem to die around the 1 year mark.
Apple’s worksmanship has become grotesquely shoddy. I don’t care who makes it initially, if Apple sells it under their name, they should insist on the highest quality, or at least not the crappiest. Freaking Logitech keyboard for Galaxy Pro is on it’s 4th year. Never a hiccup.
I don’t see that reliability from Apple anymore. Im on my third pair of Beats headphones in a year as well.
Do you have your receipt, I got mine replaced for free, and there’s a ‘fixed’ version.
There’s a thread here about that, year 1 smart keyboards have a known defect, google it
Got one for a 9.7" iPad Pro. About 8 months old. Now intermittently saying Accessory not supported. I refuse to go in to a store as I deem it a waste of time, so I send it off. Apparently the repair cost is £150, which is the same price as a new one haha.
This coupled with the bendy Magic Keyboard with Trackpad, I don't think keyboards are their thing.
Bought a Logitech Craft to replace the Magic Keyboards and buying a Logitech Create for the iPad.
Apple & Keyboards, never again.
This coupled with the bendy Magic Keyboard with Trackpad, I don't think keyboards are their thing.
Bought a Logitech Craft to replace the Magic Keyboards and buying a Logitech Create for the iPad.
Apple & Keyboards, never again.
I didn't get the 'accessory not supported' error, but mine did stop working intermittently, so I bought another keyboard & it exhibited the same issue out of the box. In my case, at least, the issue seems to come into play after I log into a wifi connection that has a pop up screen where you have to agree to the terms & conditions,. It happens almost every time I use one of those, but almost never if not. I have no idea what the relationship between the two is, but it helped me figure out what was causing the issue.
Bring it to the Apple store. Friend had a similar issue and he got a new keyboard and a new iPad even if both were out of warranty. Worth a try.
I did. Before I bought the second keyboard, I took it in. They offered to replace it for $129, but I couldn’t get a free replacement.
Either way, in my case at least, a new keyboard won’t fix the issue, but at least I know how to work around it now.
I had my keyboard swapped out without any issue. Contact Apple Support with the keyboard serial (from the keyboard or the shipping box) and they will exchange for a new one..
Yes my IPP has the problem shown in the video. However, it stops doing that when the keypad is detached.
Well crap. I was thinking about picking up a heavily discounted ASK online, but this thread has me believing that even buying a new one under warranty could become a waste of money and time.
Since they changed mine I haven’t had a single problem, and I am a heavy user. I bet it was a problem with the initial batch.
Thanks. I’m glad to hear your replacement worked out well. That makes me think my safest (albeit most expensive) bet would be to buy a new one directly from Apple.
Edit: Since I’m not using the iPad for travel or work (and have a perfectly good Apple wireless keyboard) I’m less inclined to waste all my iPad sale price savings on an ASK. Fingers crossed that I find a super good deal sometime because I really enjoyed the one I tried last month.
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Thanks. Slept on it. Bought one today at Apple. If I run into issues during the year warranty, Apple is on my daily commute home from work.
It’s early, but I believe you’re right that it’s worth it, even for my casual use, and even if I have to get it replaced. I’ve actually been thinking of things to type because I like it even more than I was expecting. It improves my typing speed and accuracy and makes the iPad feel solid. The viewing angle is great.
I was having the same disconnect issues as many people have had. Bought the keyboard last October, replaced it in January this year, boxed it up in March and returned it for store credit yesterday. I use my iPP 12.9 for business and it is frustrating and embarassing when your sitting with a client doing their investments and you have to constantly lift the ipad off the keyboard cover (sometimes 3 or 4 times in a row) to get it to work. I’ve gone back to my faithful Jorno bluetooth folding keyboard. I used it with my Android devices and now with my Apple ones. It has more functions than the ASK and works every time. There is a two minute (not using it) time out but you just tap enter key, wait two seconds and its back. Designed to save battery. Battery life using it full on is about eight hours, standby is about 275 hours. It is not a full size keyboard but easy to type on. Not backlit. The keys have a much better feel than the ASK. You can see it at www.jorno.com.
To follow up on my post, I submitted a bug report about my ASK disconnecting from my iPad. They replied 2 months later and told me to return it for a new as it sounded to them like it was defective. I replied that a subsequent beta seemed to have fixed the issue. It hasn’t happened since.
Apple keyboards have some sort of design fault. I am on my third one that just failed and all have failed after approx 1 year, just as the warranty expires. Apple replaced the frst one as it was still under warranty but not the second one. I refuse to spend the money on the fourth one and will get the folding cover instead and live with typing on the screen. It is too bad as the keyboard is great and outside of the fact that it lasts approx 12 months of daily use, I really loved the product. If you don’t care as much about the portability of the Apple keyboard, I reccomend not to buy it till it is redesigned and go with the alternatives.
Separately, I left a review on apple site stating the same but they only make available to view a subset of reviews, and mostly positive ones while conveniently dropping the less favourable ones. It is a bit disapointing and ethically questionable practice for the company that I held in such a high regard (in additoin to being a shareholder).
Separately, I left a review on apple site stating the same but they only make available to view a subset of reviews, and mostly positive ones while conveniently dropping the less favourable ones. It is a bit disapointing and ethically questionable practice for the company that I held in such a high regard (in additoin to being a shareholder).
The reliability of my Smart Keyboard has been deteriorating over the last month or so to the point now today where it no longer works at all, just consistent “accessory not supported” messages. I’ve read mixed things about whether Apple are replacing the keyboards out of warranty or not, can anyone confirm?
I had one replaced out of warranty some time ago but now am getting close to the stage you are at with the replacement. I have to disconnect and reconnect it multiple times to be recognized. If the iPad/KB combo are not sitting just right the iPad doesn’t recognize it.
Today a initiated a replacement for my 9.7 Smart Keyboard. Called and talked with a senior rep. There sending me a replacement, placing a hold on my card for the cost.