Smashed iPhone

Discussion in 'iPhone' started by leeroy.murray, Mar 20, 2010.

  1. leeroy.murray macrumors newbie

    Joined:
    Mar 20, 2010
    #1
    My iphone fell out of my pocket and I ran over it with a fork truck. My question is what will it cost me to get a replacement phone? This model was a 16GB 3GS. Is the easiest way to get the ball rolling to make an appointment at an Apple store? I have attached images for those who can stand the gruesome horror that was a functioning iPhone.
     

    Attached Files:

  2. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #2
    If you make an appt with the Genius Bar, they can do a service replacement for $199. Or you can buy a new one for whatever price AT&T allows you to (depends on your contract).
     
  3. dukebound85 macrumors P6

    dukebound85

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    Jul 17, 2005
    Location:
    5045 feet above sea level
    #3
    isnt that for water damage only?
     
  4. ouimetnick macrumors 68020

    ouimetnick

    Joined:
    Aug 28, 2008
    Location:
    Beverly, Massachusetts
    #4
    No, its for OOW replacements. But it does say, they won't accept the iPhone if its been separated into multiple pieces.
     
  5. leeroy.murray thread starter macrumors newbie

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    Mar 20, 2010
    #5
    Everything is still together just glass cracked, bottom crushed from the button down...
     
  6. ouimetnick macrumors 68020

    ouimetnick

    Joined:
    Aug 28, 2008
    Location:
    Beverly, Massachusetts
    #6
    I understand that, but I think the phone MUST have some useful parts in it that can be refurbished. I'm just saying. Why not go into an Apple Store, and see what they can do. It probably will be $199.

    www.apple.com/retail
     
  7. leeroy.murray thread starter macrumors newbie

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    Mar 20, 2010
    #7
    I have a genius appointment at 10:10am EST tomorrow. Hopefully it will only cost me $199...
     
  8. ouimetnick macrumors 68020

    ouimetnick

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    Aug 28, 2008
    Location:
    Beverly, Massachusetts
    #8
    Let me know how it goes. I'm curious to what the "genius" will say when he sees the iPhone is in need of repair.
     
  9. Warbrain macrumors 603

    Warbrain

    Joined:
    Jun 28, 2004
    Location:
    Chicago, IL
    #9
    I'm interested as well. This is going to be quite the unique story.
     
  10. anonymous guy macrumors 6502

    Joined:
    Mar 18, 2010
    #10
    I remember someone posted a chart of Genius guidelines for replacement when it comes to iPhone damage.

    I wish I saved the URL, so I could post it here, but the topic creator's iPhone falls in the last, unsalvageable section - meaning Apple's suggestion would be to buy a new one at full price.

    But we'll see how this story pans out.
     
  11. Applejuiced macrumors Westmere

    Applejuiced

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    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #11
    Wow, would something like that be refurbishable?
     
  12. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #12
    Highly doubt it. I even highly doubt they'll even take it for $199. If the internal main boards still work, then yes, I could see it happening.

    As far as what Apple would do, I'd say trash it, it'd be more cost effective to recycle the parts than to repair and/or put new ones in.
     
  13. Surely Guest

    Surely

    Joined:
    Oct 27, 2007
    Location:
    Los Angeles, CA
    #13
    "My iphone fell out of my pocket and I ran over it with a fork truck."

    I don't think I've ever seen that at the start of a post.:p

    The ways people destroy their iPhones......

    Hopefully the OP will let us know how things turn out.
     
  14. dontwalkhand macrumors 601

    dontwalkhand

    Joined:
    Jul 5, 2007
    Location:
    Phoenix, AZ
    #14
    Actually when you think about it, this could happen to any phone, but something like this would garner the most attention because it is an iPhone :apple::D;)
     
  15. -aggie- macrumors P6

    -aggie-

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    Jun 19, 2009
    Location:
    Where bunnies are welcome.
    #15
    The OOW replacement option says if the iPhone is in pieces, it's not available for the $199 replacement. However, "certain damage is ineligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications." It's up to the Genius what they'll do with this.

    http://www.apple.com/support/iphone/service/faq/#warranty7
     
  16. greygray macrumors 68000

    greygray

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    Oct 22, 2009
  17. army91c macrumors 6502a

    Joined:
    Mar 9, 2009
    #17
    Well I guess it depends on who you're talking to at the Apple store because they replaced my iPhone with water damage and separation of the glass/back. They replaced it no questions asked for the $199 fee. Guess it really depends on the "genius".
     
  18. ChazUK macrumors 603

    ChazUK

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    Feb 3, 2008
    Location:
    Essex (UK)
    #18
    Wirelessly posted (Mozilla/5.0 (Linux; U; Android 2.1-update1; en-gb; Nexus One Build/ERE27) AppleWebKit/530.17 (KHTML, like Gecko) Version/4.0 Mobile Safari/530.17)

    That sounds like one unlucky iPhone! :eek:
    Best of luck with it. :)
     
  19. Leet Apple macrumors 6502a

    Leet Apple

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    Nov 10, 2009
    Location:
    Canada
    #19
    O_O ouch That hurt your iPhone and will your wallet next


    Apple might replace it for $199 Depends on te Genuis's mood.
     
  20. leeroy.murray thread starter macrumors newbie

    Joined:
    Mar 20, 2010
    #20
    I went into the Apple store and waited for my appointment, the genius was really easy to deal with, as soon as he saw my phone he said it could be replaced for $199. The whole process took right around ten minutes. the longest part was when the genius had to fill out a note about the phone. He commented that there should be a catastrophic check box the form.
     
  21. Blueline29 macrumors 68020

    Blueline29

    Joined:
    Jun 16, 2009
    Location:
    Windermere, FL
    #21
    OUCH! Good luck with the replacement!

    ETA: Didn't see your post before mine--glad it all worked out well! :)
     
  22. Warbrain macrumors 603

    Warbrain

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    Jun 28, 2004
    Location:
    Chicago, IL
    #22
    Good deal. Worked out well for you.
     
  23. ChazUK macrumors 603

    ChazUK

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    Feb 3, 2008
    Location:
    Essex (UK)
    #23
    Fantastic news! :cool:
     
  24. ucfgrad93 macrumors P6

    ucfgrad93

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    Aug 17, 2007
    Location:
    Colorado
    #24
    Congrats on getting it replaced. Try and be more careful with this one!;)
     
  25. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #25
    Wow, good deal bro.
    Next time run it over with an 18 wheeler:)
     

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