Frustrating afternoon with the phone over here. My parents thought I wanted a Macbook and decided to buy a $500 Apple gift card for my graduation present, to help me reach that goal (very appreciative of that, btw). I do want a Macbook too. I love the operating system and I'm hugely into photography and writing and staying mobile. But they are expensive and offer internals that could be better for the price. For a while now, I've been looking at the HP Envy Touchsmart 15, which offers a 1080p display, fourth gen quad core i7 clocked at 3.2 ghz, 8gb ram, and a nice gtx740m (all for $900). My parents did not know this and now I have a $500 gift card towards something I believe I can save money on by buying the alternative (because, you know, college and money go well together). Back to the phone thing. I called the Apple store in my area multiple times, waited with that robot guy, and spoke to the so-called "support representatives." As soon as I mentioned "gift card" and "refund" they hung up. Just plain dropped me mid sentence. I called many times and every single time, no matter who it was I spoke to, the representative hung up on me. Bad luck? Don't think so. At the moment, I feel forced to buy a Macbook, which, though it wouldn't be all that bad, is a lot of money for not a lot of stuff. My dad still has the receipt for the card too. Know anybody who has been successful at a refund? If I did buy a Macbook, it'd be either the 13" $1500 non-retina or the retina one. It's a choice of a better processor or an HD screen/better hard drive. Stuck. Doesn't matter the choice, the HP Envy has WAY better internals and looks nearly as nice (but doesn't have the OS) for $600 less. Edit: There's also this lenovo for around the same price that has incredible internals. The problem is that it's fat with a large screen, hard to carry, and doesn't have the Mac OS.