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So are all MBP owners with the 8600m GT cards screwed?
- Thread starter jjahshik32
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dusty here, and not new looking at all, gunk is inside them, hair and other stuff...
This is the thanks we get for buying expensive MacBook Pros with AppleCare.
We get hair in our ports.
Thanks Apple!
Apple should do the right thing and replace the motherboards with motherboards that have a different chip, to help make up for all the unnecessary burden their defective product placed on their customers.
They should not be giving customers used dirty junk with more defective chips and a paltry 90 day coverage. That's unacceptable.
I have two of these affected units and I am strongly considering never buying from Apple again.
As far as the lawsuit is concerned, the language is also faulty. A "repair" fixes a problem. It doesn't just put it off for a little while by using the same defective equipment -- used equipment, too!
We get hair in our ports.
Thanks Apple!
Apple should do the right thing and replace the motherboards with motherboards that have a different chip, to help make up for all the unnecessary burden their defective product placed on their customers.
They should not be giving customers used dirty junk with more defective chips and a paltry 90 day coverage. That's unacceptable.
I have two of these affected units and I am strongly considering never buying from Apple again.
As far as the lawsuit is concerned, the language is also faulty. A "repair" fixes a problem. It doesn't just put it off for a little while by using the same defective equipment -- used equipment, too!
90 day warranty? Where'd you hear that?
The 90 day warranty clause is for items that are repaired at the customers expense.
As you probably already know, the warranty for GPU related issues is 4 years from purchase date even after a replacement (or two or three).
Of course the issue that many are having is making the genii recognize that it's a GPU issue and not a "well yea...uhh...since the machine isn't coming on uhh....we can't..uhh..make a determination soo....$300 bucks please
".
The issue remains that this chip causes excessive heat... right? this is why it leads to failure. But this heat tears apart your harddrive, superdrive, etc... all electronics. The machines should all be replaced... and where is the quality control? dirt and hair in ports?? How about slowing down and doing it right (take the 5 sec to hit it with the compressed air!)... that's sad... for $2200?? lol! you have to be kidding!
I have never had problems with my GPU and it's a 2.4GHz Santa Rosa 2007 model MacBook Pro with the 8600M card.
I also had the 15" 2.2ghz 8600 MBP until recently. I'd had a new Logic board, new screen, new keyboard & track pad, new bottom and top casing, along with countless 'fixes' for various faults ranging from the dreaded black screen, all the way to persistently failing ambient lights and screen discrepancies.
After 2 years of going back and forth every other weekend to the Apple store, I finally put my foot down and requested a replacement model. Much to my surprise, they agreed and I'm now the happy and proud owner of a 2010 core i5 2.4ghz MBP
Could not be happier, it's the powerhouse my previous gen never quite was.
Thank god for Apple care, that's all I'll say
Bizarrely enough, after all the expensive stuff, it seemed to be when I drilled a much more basic point home that the guys at Apple turned round and agreed. The ambient light sensor, a basic function that continuously refused to work, each time I'd have a new fault, I'd bring back up the same old ambient light issue, where by the keyboard wouldn't illuminate in low light as the screen dimmed. A feature that I wouldn't bother requesting a repair for unless/until coupled with something else. It must have been 'fixed' at least a dozen times, by the Apple techies. It was then, when I homed in on the fact that amongst this constant flow of seemingly endless issues, a mind bogglingly simply led system was unable to be 'fixed' by a team of top certified Apple technicians. This fault, I explained, was ironically the most consistent feature of my MBP at that time!!
All in the past now though Happy days!! Good luck guys and gals!
After 2 years of going back and forth every other weekend to the Apple store, I finally put my foot down and requested a replacement model. Much to my surprise, they agreed and I'm now the happy and proud owner of a 2010 core i5 2.4ghz MBP
Could not be happier, it's the powerhouse my previous gen never quite was.
Thank god for Apple care, that's all I'll say
Bizarrely enough, after all the expensive stuff, it seemed to be when I drilled a much more basic point home that the guys at Apple turned round and agreed. The ambient light sensor, a basic function that continuously refused to work, each time I'd have a new fault, I'd bring back up the same old ambient light issue, where by the keyboard wouldn't illuminate in low light as the screen dimmed. A feature that I wouldn't bother requesting a repair for unless/until coupled with something else. It must have been 'fixed' at least a dozen times, by the Apple techies. It was then, when I homed in on the fact that amongst this constant flow of seemingly endless issues, a mind bogglingly simply led system was unable to be 'fixed' by a team of top certified Apple technicians. This fault, I explained, was ironically the most consistent feature of my MBP at that time!!
All in the past now though
Happy days!! Good luck guys and gals! This is what happens when a company doesn't do the right thing. It should have been like a typical company that issues a recall that fixes the problem.After 2 years of going back and forth every other weekend to the Apple store, I finally put my foot down and requested a replacement model. Much to my surprise, they agreed... Could not be happier...
All in the past now though
It should not be a game, a lottery.
I think it's interesting, too, that the word "recall" has never appeared anywhere in the coverage surrounding this story from what I've seen.
It's as if Apple gets some sort of special pass -- isn't subject to the ordinary and good rules of business.
Instead, we get a class action lawsuit in which lawyers make their money, a fake "repair" is offered, and no one claims responsibility.
Be prepared is all I can say!.. mine just went black one day... no advance warning... do regular backups too. When I get mine back, I will run the Apple diagnostics weekly just to be safe. It can show there is a prob before it completely fails (what some have reported in this thread--> Apple Hardware test has reported an error 4VDC/1/40000003 VideoController). Good Luck!
Ok.
Yes, and this is not acceptable. I spent money on the maximum AppleCare coverage for both machines. So, instead of getting a replacement GPU chip that doesn't have the problem, I'm supposed to be satisfied getting someone elses' used junk?
I say junk not only because I have no idea what abuse the part has been subjected to, it may be dirty also, but mainly because the defective GPU chips are still there.
This situation is just not acceptable. It's not legitimate business. I did not want to buy two lemons and get used defective parts for around the same time period of coverage as the AppleCare I spent a bunch more money on.
HP did the right thing by replacing the machines. Apple is not treating its customers according to legitimate business practices. Defective parts should be replaced with non-defective new parts. A full recall should have been issued. Defective parts shouldn't just be shuffled around.
that's what i thought when i spoke to the tech specialist, but he said because my computer didn't boot there were 'other problems' with it, not just the graphics card
The specialist is likely wrong. Sometimes the computers boot with no video; sometimes they don't boot at all. If this was Apple or an AASP who did the repair, Apple should reimburse you for it. Get your documentation, call Apple customer relations and be really nice to them.
I am worried about my S.O.'s 07 model. It's covered under extended repair until next summer, but what after that? Since she's not a gamer and uses SMCFancontrol, it may never go, or the fan control may just be pushing the date of failure back. She has no need of a new computer right now and doesn't have the money to drop on one either.
I do think that proactive repairs with good parts should be offered. I told her that if it happens after next summer and apple hasn't extended the program to call customer relations and be really nice but persistent as hell.
I do think that proactive repairs with good parts should be offered. I told her that if it happens after next summer and apple hasn't extended the program to call customer relations and be really nice but persistent as hell.
Of course, and I agree with these sentiments 150%. nVidiyo and Apple need to replace machines or spend the cash in order to find a solution that actually works. But as we've seen many times, Apple is giving replacements machines for repeat offenders. Not much consolation if you feel like you have a "ticking time bomb" as some call it, but its something to look for if you have multiple issues.
That's why I still hang around in this thread; cuz i've been where many of you all all. I've since been given a new machine, but I know how much of a headache it was just going through it all. I'll probably stick around 'till someone turns off the lights on this thread, in about 2-3 years lol.
I agree, I'm worried that my Rev 2 board might die shortly after 4 years are over.
Two ticking time bombs.
The oldest laptop started crashing with rainbow/garbage video not long after I bought it (especially when trying to wake from sleep), but I didn't have the time to mess around with Apple since there wasn't a real solution (recall/replacement with fixed GPU) in place so I started placing the machine on a cast iron skillet to absorb the heat and stopped doing anything involving 3D, like playing an occasional game of Civ 4.
It hasn't died yet, but it's probably only a matter of time. As for the other one... who knows? No 3D work for that one, either. The skillet method definitely helps with heat, but isn't a very portable solution.
And, even YouTube clips heat up the machines a huge amount and they can't manage to play 480p without terrible stuttering. I'm concerned that just watching online video clips will kill them.
Bizarrely enough, after all the expensive stuff, it seemed to be when I drilled a much more basic point home that the guys at Apple turned round and agreed. The ambient light sensor, a basic function that continuously refused to work, each time I'd have a new fault, I'd bring back up the same old ambient light issue, where by the keyboard wouldn't illuminate in low light as the screen dimmed. A feature that I wouldn't bother requesting a repair for unless/until coupled with something else. It must have been 'fixed' at least a dozen times, by the Apple techies. It was then, when I homed in on the fact that amongst this constant flow of seemingly endless issues, a mind bogglingly simply led system was unable to be 'fixed' by a team of top certified Apple technicians. This fault, I explained, was ironically the most consistent feature of my MBP at that time!!
This is quoted from here: http://www.cultofmac.com/exchange-your-cracked-macbook-for-a-brand-new-macbook-how-to/42192
The article is about the white Macbook but the information applies to any product you buy
"Once you are on your third or fourth repair it is time to act. You have suffered long enough. The number of repair attempts is extremely important here because that is the operative issue. Apples own internal policies are on your side and the Magnuson-Moss Act is the relevant law here, which gives you the consumer the right to elect replacement or refund of a defective consumer product after the manufacturer has had a reasonable number of attempts to repair it. Yes, in theory, you can even seek a refund of the original purchase price; it is up to you.
What constitutes a reasonable number of repair attempts is not defined by statute, but three or four is normally enough. Moreover, the repairs must have been for precisely the same issue. Having your CrackBook repaired for an unrelated issue probably will not be relevant unless your repair receipt indicates that Apple also fixed parts due to cracked plastic. Therefore, you should be insistent that Apple properly documents the repairs every time Apple fixes your CrackBook.
Unsurprisingly, it appears that Apple has its own unwritten policy to replace defective items after three or four repair attempts. I have experienced the same results in the past regarding other chronic defects. After all, to have such a policy is consistent with the law and it is far less expensive for Apple to exchange defective products upon a customers reasonable request than to expose itself to an unnecessary risk of expensive litigation."
This may help some of us... eventually!
That really helps? I would think that the skillet would just contain the heat instead of letting it waft away in the air. Is it not better to keep the laptop on a stand where air can circulate beneath it?
Misery enjoys company, so thanks for sticking around to remind us of one potential positive outcome.
In other words, make customers waste a ton of time/energy and have a lot of stress dealing with many "repair" attempts that simply involve shuffling around defective parts. If the person is a lottery "winner" and has up to four cases of defective used part failure then that lucky person finally gets the problem solved -- as it should have been all along!
I can't believe people think this is how legitimate business is done.
There should have been a recall of the defective chips and they should have been replaced with non-defective chips. It's that simple. No lotteries. No "being nice to the Apple people". No wasted time/energy/productivity + stress trying to fix Apple's problem.
See, people need to remember this is Apple's problem. It's a problem that exists between Apple and a supplier. It is not our problem. By shifting it onto its customers by playing this "shuffle the defective parts" lottery game, we're the ones who end up having to absorb the majority of the damage.