I'm glad Apple has finally acknowledged the issue. I'm calling later this afternoon to see if I can get the refund.
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So are all MBP owners with the 8600m GT cards screwed?
- Thread starter jjahshik32
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I understand what you're saying, but someone posted above that Nvidia changed it's manufacturing process and newer chips aren't affected. Now, if Apple knew about this 6 months ago and did nothing about it/kept selling computers they KNEW were faulty, that's a real problem.
There's a good chance they did...keep the revenue coming in and if the **** is about to hit the fan then deal w/ it then. Who knows, maybe they said to Nvidia either YOU pay for all the new logic boards we'll be installing OR we'll let the courts handle it. I wouldn't be surprised if Nvidia used their 'reserve 'o' millions' they said they put aside for this to fun the Apple fix & refunds...or at least go Dutch w/ it. I don't think Apple is dealing w/ this on their own.
So when the bad gpu fails, it gets replaced for free within 2 years, but does that mean it will fail again? Also can I buy apple care during the extended warranty period or do I have to buy it within the first warranty year?
You'd have to buy it in the first year because this extended warranty is JUST for the GPU and AppleCare is for everything.
I still maintain IF you have AppleCare, the extra year of GPU warranty extension should go AFTER AppleCare expires. Otherwise it makes it a bit of a ripoff for people who shelled out.
I still maintain IF you have AppleCare, the extra year of GPU warranty extension should go AFTER AppleCare expires. Otherwise it makes it a bit of a ripoff for people who shelled out.
That's why they said between May 2007 and September 2008; means after September they [hopefully] remedied the situation.
The problem is clear, the solution is not
There is no "after September" for this product. October is when production began on the new model. Apple states "in not so obvious terms" the entire production line is affected, May 2007- Sept 2008 is the full run of the 8600 for Apple... period.
When Apple states "may" and "some" referring to bad chips, they are actually counting on user habits frequent vs infrequent users. The problem is "due to a packaging defect" they are ALL packaged the same way, if not it would be reflected in the affected through dates which are clearly the entire run of the product.
This fix is not good enough, Apple now admittedly knows the part is faulty so it is there obligation to provide us with a recall that is clearly a DIFFERENT/CORRECTED part.
I once owned a car that had a plastic intake manifold that would weaken and crack, therefore fail early. It cost me to have this fixed, later on I received a letter stating the weakness in this part and that the automaker was replacing all the parts with a corrected part and refunding those who had replaced them out of pocket. This letter did not come from the automaker, it was the result of a class action lawsuit.
I bought my computer in August 2008, after apple knew it "may" be affected, they neglected to mention this selling point.
Apple needs to give us a clear solution to this problem or I'm afraid like just like automaker one will be provided for them.
There is no "after September" for this product. October is when production began on the new model. Apple states "in not so obvious terms" the entire production line is affected, May 2007- Sept 2008 is the full run of the 8600 for Apple... period.
When Apple states "may" and "some" referring to bad chips, they are actually counting on user habits frequent vs infrequent users. The problem is "due to a packaging defect" they are ALL packaged the same way, if not it would be reflected in the affected through dates which are clearly the entire run of the product.
This fix is not good enough, Apple now admittedly knows the part is faulty so it is there obligation to provide us with a recall that is clearly a DIFFERENT/CORRECTED part.
I once owned a car that had a plastic intake manifold that would weaken and crack, therefore fail early. It cost me to have this fixed, later on I received a letter stating the weakness in this part and that the automaker was replacing all the parts with a corrected part and refunding those who had replaced them out of pocket. This letter did not come from the automaker, it was the result of a class action lawsuit.
I bought my computer in August 2008, after apple knew it "may" be affected, they neglected to mention this selling point.
Apple needs to give us a clear solution to this problem or I'm afraid like just like automaker one will be provided for them.
My friend was screwed a few weeks ago. His 15" mbp's gpu bit the dust and he had to send it in to be repaired. They replaced the logic board and harddrive.
- James
- James
I assume that NVIDIA sorted the issue back in July/August, and any of the affected GPUs released after then won't suffer from this problem.
They're a guy in the rumours thread who just posted a picture of his 2 week old machine on the fritz.
Probably not best to assume. Even if NVidia did fix the issue there's supply chain issues and whatnot to contend with for Apple.
Yes, his machine is two weeks old from his date of purchase, but it doesn't mean it was built only two weeks ago..
This product cycle was 16 months shipping and probably longer building, I'm sure they have sufficient old stock on hand. If they had a fix you would not see the high repeat fail rate after repair that users are complaining about.
It is a band-aid, not a guaranteed fix.
The only fix is a corrected chip, if they had that, every mbp owner would be entitled to one under a recall.
The fix is going to be released on Tuesday and the participation requirement will be another 2k from us.
Nvidia's response to Apples Claim
"We've worked diligently with Apple, as we have done with all of our customers and partners, to analyze notebooks and determine the cause of such problems.
Our analysis shows that a failure in an Apple MacBook Pro notebook is remote. However, Apple, like other OEMs, decides on their own how to handle their warranty and repair programs, based upon their own quality standards.
Bottom line, we stand by our products, thus the reason why we set aside such a large reserve, and we have and will continue to work closely with Apple and their customers."
Stop the denial Nvidia... it's out of the bag, admit it, replace it and move on or out of business as a consequence of broad deception.
"We've worked diligently with Apple, as we have done with all of our customers and partners, to analyze notebooks and determine the cause of such problems.
Our analysis shows that a failure in an Apple MacBook Pro notebook is remote. However, Apple, like other OEMs, decides on their own how to handle their warranty and repair programs, based upon their own quality standards.
Bottom line, we stand by our products, thus the reason why we set aside such a large reserve, and we have and will continue to work closely with Apple and their customers."
Stop the denial Nvidia... it's out of the bag, admit it, replace it and move on or out of business as a consequence of broad deception.
Officially screwed... man I really want a mbp.. but I just dont trust Nvidia.
Also I really hope apple uses ATI cards in the next up coming macbook pro, but I have a feeling nvidia again and I'll be staying away from that too..
Also I really hope apple uses ATI cards in the next up coming macbook pro, but I have a feeling nvidia again and I'll be staying away from that too..
I thought Nvidia changed their manufacturing process and started using different solder, meaning that the GPU is under less stress during power up and down as the solder absorbs most of it?
Also I have noticed that NOT all the MBPs are affected. Apple specifically stated that these were affected:
- MacBook Pro (17-Inch, 2.4GHz)
- MacBook Pro (15-Inch, 2.4/2.2GHz)
- MacBook Pro (Early 2008)
These MBPs contain the Nvidia GeForce 8600m gt 128 or 256mb cards. The current 15" 2.5Ghz and the 17" 2.6Ghz are not listed as affected. I remember on a previous post that someone thought that they got a "free upgrade", however I think that they replaced it with a 2.5ghz 15" logic board because it's not affected!
Just another suggestion and I do not see how the varied amounts of ram can solve the problem but this evidence suggests it.
- MacBook Pro (17-Inch, 2.4GHz)
- MacBook Pro (15-Inch, 2.4/2.2GHz)
- MacBook Pro (Early 2008)
These MBPs contain the Nvidia GeForce 8600m gt 128 or 256mb cards. The current 15" 2.5Ghz and the 17" 2.6Ghz are not listed as affected. I remember on a previous post that someone thought that they got a "free upgrade", however I think that they replaced it with a 2.5ghz 15" logic board because it's not affected!
Just another suggestion and I do not see how the varied amounts of ram can solve the problem but this evidence suggests it.
You obviously missed the time frame that Apple gave
"These computers were manufactured between approximately May 2007 and September 2008."
It said:
Specific products affected:
MacBook Pro 15-inch and 17-inch models with NVIDIA GeForce 8600M GT graphics processors
MacBook Pro (17-Inch, 2.4GHz)
MacBook Pro (15-Inch, 2.4/2.2GHz)
MacBook Pro (Early 2008)
These computers were manufactured between approximately May 2007 and September 2008
It was just saying when they were manufactured and did not say that ALL the models made in that timeframe were affected. Anyone with a 15" or a 17" MBP with a Nvidia GeForce 8600m GT with 512MB graphics card experiencing problems? Also what happens if someone purchases a MBP now (even though they would be stupid to as the new ones are round the corner), would it contain a "fixed Nvidia gpu"?
Specific products affected:
MacBook Pro 15-inch and 17-inch models with NVIDIA GeForce 8600M GT graphics processors
MacBook Pro (17-Inch, 2.4GHz)
MacBook Pro (15-Inch, 2.4/2.2GHz)
MacBook Pro (Early 2008)
These computers were manufactured between approximately May 2007 and September 2008
It was just saying when they were manufactured and did not say that ALL the models made in that timeframe were affected. Anyone with a 15" or a 17" MBP with a Nvidia GeForce 8600m GT with 512MB graphics card experiencing problems? Also what happens if someone purchases a MBP now (even though they would be stupid to as the new ones are round the corner), would it contain a "fixed Nvidia gpu"?
So the common question now will be how can I quickly kill my bad GPU so I can get the fixed new one? lol
Umm no...
The first two lines:
MacBook Pro (17-Inch, 2.4GHz)
MacBook Pro (15-Inch, 2.4/2.2GHz)
...represent santa rosa machines with those specs
the last line:
MacBook Pro (Early 2008)
...represents all current penryn macbook pros - including the 2.4/256MB and the 2.5 and 2.6 /512MB models.