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So I got my iPhone 6 replaced thru warranty..

Shaqq

Shaqq

macrumors regular
Original poster
Jan 17, 2014
197
1
I got my t-mobile iPhone 6 swapped thru warranty and it's been paid off but when I received the replacement it saying the replacement is financed. I call t-mobile and tell them and they say don't worry about it and it's a replacement that's why it's showing that and it doesn't effect me. And I said so if the person who had it doesn't pay it will it shut off my phone they said no but I don't believe that. So idk if I should tell them I don't want this one or not? What y'all think about this situation? Because if I decide to trade and the person sees it's not paid off they not going to want it because I know I wouldn't.
 
Where on the phone does it tell you whether it's financed or paid off? In other words, if you sell the phone to someone, it won't matter. The buyer will put the phone on their own account, not yours.
 
So I got my iPhone 6 replaced thru warranty..

I checked on swappa and on t-mobile. & yea I know but it matters because when I trade it they are going to want to check if the imei is not financed. That's also what I do when I do trades is check that first.
 
Out of curiosity, whose warranty did you use for this replacement? Apple, or something the carrier offers?
 
So what should I say to T-Mobile because they keep telling me don't worry about it and I want it to show paid off like it should.
 
Shaqq said:
So what should I say to T-Mobile because they keep telling me don't worry about it and I want it to show paid off like it should.
Click to expand...

Just keep bugging them until they fix it. Try different reps. Try the 800 number.
 
Call back and get supervisor and request that be removed and for them to send you that in writing or email that it is paid in full. Keep any statements or receipts you have that says it's paid in full.
 
Tmobile are very dishonest and can screw your down the line. If it's paid off it should be unlocked.
 
So I got my iPhone 6 replaced thru warranty..

I called them again and they said that it shows that because I haven't sent the other back yet and once they receive it it wipes it out. I don't know if I believe that because this never happened before... I spoke to someone different again and they it hasn't shown up on my account yet it takes 3-5 days and they see that it was replaced on someone else account so once it shows on my account then it won't show that it's being financed anymore. Idk if I should believe that.
 
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Shaqq said:
I called them again and they said that it shows that because I haven't sent the other back yet and once they receive it it wipes it out. I don't know if I believe that because this never happened before... I spoke to someone different again and they it hasn't shown up on my account yet it takes 3-5 days and they see that it was replaced on someone else account so once it shows on my account then it won't show that it's being financed anymore. Idk if I should believe that.
Click to expand...

Well you left out the part where you still have the old phone. That makes sense then. They charged you the price of the phone and will delete it when you send the old one.
 
mattopotamus said:
Well you left out the part where you still have the old phone. That makes sense then. They charged you the price of the phone and will delete it when you send the old one.
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I wanna make sure it changes before I send the other one back. Because this the first time this happened with a replacement.
 
In any case: the next time you have an issue with your iPhone 6 (hopefully never, but in case you do), always go through Apple for service.

By the way, you should also check the warranty status of the new phone with Apple's support site, to make sure you haven't been shortchanged there, either.
 
Shaqq said:
I wanna make sure it changes before I send the other one back. Because this the first time this happened with a replacement.
Click to expand...

That won't happen. So you want them to wipe the changes before you send it back? You still have the phone. What if you don't send it back at all? That's why they do that

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Apple does the same thing when they ship replacements. They'll want a cc incase you never send it back
 
lakaiordie said:
That won't happen. So you want them to wipe the changes before you send it back? You still have the phone. What if you don't send it back at all? That's why they do that

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Apple does the same thing when they ship replacements. They'll want a cc incase you never send it back
Click to expand...

I agree.
They will not change it till they receive the replacement.
Cause then you will have 2 unlocked iphones that you can do whatever you want with.
Its like putting a hold on your account till they receive the old one and its perfectly normal.
And next time if you want a warranty replacement why not go through Apple?
 
lakaiordie said:
That won't happen. So you want them to wipe the changes before you send it back? You still have the phone. What if you don't send it back at all? That's why they do that



----------



Apple does the same thing when they ship replacements. They'll want a cc incase you never send it back
Click to expand...


I understand that but I received replacements that didn't have this issue this is the only one.
 
Shaqq said:
So what should I say to T-Mobile because they keep telling me don't worry about it and I want it to show paid off like it should.
Click to expand...

If it's not showing off as paid I feel they have no right to tell you not to worry about it. I would demand either a replacement unit, at no cost to you, or for them to change whatever needs to be changed for the ohone to show up, at least on their end, as a paid off device.

Edit: just realized you haven't sent back the old device. Ithere is no problem here.
 
You're definitely gonna have to send the replacement back. I've had experience with Apple about this and my Carrier. They won't credit the account back until they receive the replacement. As of right now you do technically owe for a device. You have 2 and supposed to have one.

In other words if you never send it back your device is never going to show paid for
 
Looks like T-Mobile got smarter since your last swap and wants its iPhone back first.
 
Oh ok I see what y'all saying. I just didn't wanna send the other back and get ****ed over and it never switched back to paid off.
 
Shaqq said:
Oh ok I see what y'all saying. I just didn't wanna send the other back and get ****ed over and it never switched back to paid off.
Click to expand...

The only reason it's showing up as not paid off is because you have not returned the defective phone to them. I assume they sent it to you without a credit card to charge in case you failed to return the defective unit.

Return the defective phone. It'll be fine.
 
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