So I just smashed my iPhone?

Discussion in 'iPhone' started by venividivigor, Feb 16, 2015.

  1. venividivigor macrumors 6502

    Joined:
    Jun 11, 2013
    #1
    So I was supposed to get a free replacement for my iPhone since the mute switch was defective but I never got around to doing that. Last night I just smashed my iPhone, will they still cover me for free?
     
  2. FatPuppy macrumors 68000

    FatPuppy

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    #2
    Congratulations!
     
  3. lakaiordie macrumors 65816

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    Jun 17, 2008
    #3
    did you already have a genius bar appointment? why didn't you get it replaced then?

    call applecare and explain what happened before you go to a store.
     
  4. Applejuiced macrumors Westmere

    Applejuiced

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    #4
    What do you think?
    Off course not.
     
  5. BasicGreatGuy Contributor

    BasicGreatGuy

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    #5
    Applecare doesn't cover that kind of damage.
     
  6. teknikal90 macrumors 68030

    teknikal90

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    Vancouver, BC
    #6
    well thats a good dose of unlucky.....

    try anyway.
    if it doesnt work, pay the screen replacement fee....... $179??
    then complain about the mute switch. and hopefully theyll get you your new phone.
     
  7. HenryDJP macrumors 603

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    #7
    Applecare Plus does cover accidental damage but it depends on the type of damage I think.
     
  8. BasicGreatGuy Contributor

    BasicGreatGuy

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    #8
    Accidental damage (read: user induced) is not covered under the warranty. You have to pay to get it fixed or use one of your replacements, which also cost money.
     
  9. Altemose macrumors G3

    Altemose

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    #9
    It doesn't sound like he intended to smash his phone. It sounds like he had planned to get the mute switch replaced and last night he accidentally smashed the screen.
     
  10. ABC5S Suspended

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #10
    Let's see now..

    1. Had a switch issue and to be replaced...but (Never got around to it)

    2. Smashed phone and now wants to get around to it.

    How would one Smash a phone ? Pictures please. Drop yes, but SMASH ?

    Seems fishy to me. And no AppleCare Plus for accidental insurance either, just the standard one year normal warranty..
     
  11. venividivigor, Feb 16, 2015
    Last edited: Feb 16, 2015

    venividivigor thread starter macrumors 6502

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    Jun 11, 2013
    #11
    Well luckily I filmed the my mute switch going off on its own before it got smashed. Showed it to Apple, and they think it's a software related thing. Smh. Such BS. had to end up paying 80$ Since they think my mute switch is going off because of lots of crashed apps.. So I didn't qualify for a free replacement.
     

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  12. venividivigor thread starter macrumors 6502

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    Jun 11, 2013
    #12
    I'm not ****ing around, I was filming the light show of a rave and a dancer knocked my phone off my hands
     

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  13. venividivigor thread starter macrumors 6502

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    Jun 11, 2013
    #13
    I didn't want the hassle of dealing of turning off find my iPhone, going to the Apple Store, restoring my phone, re download iOS 8.3, register my phone, inputting my credit cards again to Apple pay, waiting for my apps and data to restore, and etc. I found it more tedious than getting a replacement.
     
  14. Altemose macrumors G3

    Altemose

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  15. Natzoo macrumors 65816

    Natzoo

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    #15
    Nice! But why did you smash the phone. Now apple isnt going to help for free now.
     
  16. venividivigor thread starter macrumors 6502

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    Jun 11, 2013
    #16
    It was an accident. I was at a rave last night and I was trying to capture the moment but it got knocked off my hands.
     
  17. Natzoo macrumors 65816

    Natzoo

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    #17
    oh. Is the damage really bad. IF it is, i would let it go with the flow and just make up a good excuse. I am pretty sure they will charge. But hopefully not
     
  18. rrm74001 macrumors regular

    rrm74001

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    Nov 11, 2008
    #18
    Can you please tell the story from beginning to end? Getting small details here and there from the question people are asking is making it very difficult to follow exactly what happened.

    Okay so you were supposed to get a replacement. What does that mean? They offered a replacement and you refused? You chose to have it repaired instead because you did not want to go through the effort of restoring the new phone? What happened exactly?

    What was the $80 for? AppleCare service fee? Was it for a repair? Did that fix it? And what do you mean you did not qualify for a free replacement? You said you did at the beginning of the thread. Do you mean in your opinion you were supposed to get a free replacement?

    Refusing a replacement because restoring is "tedious" is not Apple's problem.
     
  19. RiddlaBronc macrumors 6502a

    RiddlaBronc

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    #19
    op said that he had a faulty mute button. He contacted apple for a replacement which they agreed to do. Op just didnt make time to take it in and swap it for a new device. During that time his phone got smashed before he had time to go swap it out
     
  20. Applejuiced macrumors Westmere

    Applejuiced

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    Location:
    At the iPhone hacks section.
    #20
    Who's problem is that?
    In your reality Apple should replace your broken phone for free?
    Go after the drunk rave dancer that broke your screen.
    What kind of logic is this?
     
  21. venividivigor thread starter macrumors 6502

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    Jun 11, 2013
    #21
    not saying it is. but that is the reason why i didn't take it anytime soon

    EXACTLY. you get it
     
  22. AppleFanatic10 macrumors 68030

    AppleFanatic10

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    Encino, CA
    #22
    nevermind.
     
  23. The-Real-Deal82 macrumors 601

    The-Real-Deal82

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    #23
    Perhaps they will give you a brand new smashed iPhone with a fully working mute switch?

    Of course you won't get a free replacement now it has been damaged. :eek:
     
  24. cambookpro macrumors 603

    cambookpro

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    Feb 3, 2010
    Location:
    United Kingdom
    #24
    That's unfortunate, I got mine replaced for the exact same issue. They definitely never said it was to do with software.

    However, I can see why they wouldn't replace it if it was smashed (sorry). That does void your AppleCare warranty.
     
  25. venividivigor thread starter macrumors 6502

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    Jun 11, 2013
    #25
    They probably said it was a software issue this time so they didnt have to give me a free replacement and blame it on the smashed screen. Even though I showed them the evidence.
     

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