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So I spilled some liquid...need advice

mkelly said:
We'll see what the final bill comes to, but honestly - the spill was our fault. Not charging us for labour, not voiding our warranty, and possibly covering the parts too? That's more than acceptable.
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Update:

We dropped the notebook off yesterday and were told that it would take up to 3 business days ... Apple called this afternoon, almost 24 hours after we dropped it off, to say that the repair has been done and we can pick up the notebook anytime. Total cost: $84, labour covered under warranty.
 
mkelly said:
Update:

We dropped the notebook off yesterday and were told that it would take up to 3 business days ... Apple called this afternoon, almost 24 hours after we dropped it off, to say that the repair has been done and we can pick up the notebook anytime. Total cost: $84, labour covered under warranty.
Click to expand...

Thats incredible. Stories like this make me realize why I like apple so much!
 
mkelly said:
Update:

We dropped the notebook off yesterday and were told that it would take up to 3 business days ... Apple called this afternoon, almost 24 hours after we dropped it off, to say that the repair has been done and we can pick up the notebook anytime. Total cost: $84, labour covered under warranty.
Click to expand...

You got really lucky because that is the exception and not the rule. As we all know, Apple doesn't cover accidental damages (I wish we could pay extra for that coverage through Apple--I know 3rd party warranty companies do). Count your blessings because I know a few people who had their warranties voided and it basically cost more to get their Macs replaced than to buy a new one.
 
The only thing wrong with this is that Apple doesn't offer a drop/spill warranty. Every other company does... If my old Thinkpad got ran over by a car and dumped in a lake they would fix it for free, and come to my house to do it.

I love my new Macbook, but I don't trust Apple's support at all. Its on my homeowners insurance for that reason.
 
btw for anyone who found this thread in a search: I'm pretty positive one of the new features of the new Al Macbook is that it now has moisture sensors much like the iphone. just FYI.
 
It definitely does, the ifixit site showed multiple stickers placed where if they are red, or they are not present, Apple might consider the laptop damaged and charge for the repairs.

I really wish Apple had insurance with AppleCare. Heck, most PC makers have this as an option, where it doesn't matter what is done to the laptop (unless its deliberate), they will fix it.
 
hogfaninga said:
You got really lucky because that is the exception and not the rule.
Click to expand...

Want to talk about luck? Here's a further update:

We went to pickup the laptop this afternoon, and Apple waived the $84 fee entirely. Apparently they found a small amount of coffee residue in the keyboard tray but it hadn't made its way to the logic board ... so they replaced the keyboard tray for us. When they tried to process the payment, they had some kind of trouble with their system, and they ended up waiving the charge altogether.

So, I have nothing but good things to say about the service at the Pacific Centre Apple Store in Vancouver BC!
 
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