So I THOUGHT I got great service...

[INEEDANOTEBOOK]

I think you may be jumping to a conclusion there... they didn't say they wanted to close the thread. In fact they've updated us a little bit. They were merely reporting what Apple said.

Sure. I was commenting on the Apple guy (or guys) - they lost so many opportunities to redeem themselves! But anyway, since the OP is satisfied, the case is closed.

 

[pricej636]

I have no idea guys. I think they were just concerned about the publicity of something possibly stolen from an apple store.

Its over, and I am happy about that.

 

[Aatos.1]

Email sjobs@apple.com and explain the situation. Steve won't read it, but you will get a call a day or two later from a high-level Apple rep (the kind of person who can give you a $500 check for a new SSD and/or order the Apple Store manager to do something about it) who will give you their number. I did this years ago when my PowerBook had logic board issues for the third time. It's best to always go to the top if you can.

Ridiculous!

Give Apple a proper opportunity to take care of you by getting in touch with a store manager, or by calling Apple Care and giving them an opportunity.

I've been an Apple customer for over a decade, had over 15 PowerBooks / MacBook Pros and a host of other Apple gear. I always buy Apple Care and get excellent service.

Twice I did not. After all they are only human. So I did what I'm suggesting here and in just a matter of a couple of days the entire matter was sorted out.

Apple has the finest system of all. Don't let a bad experience discourage you.