SO, Is This Horrible Proximity Sensor A Hardware or an iOS Software Issue?

Hard to say whether hardware or software but mine doesn't suffer from the issue. Bad batches? I feel if it was software then I should be experiencing the problem.

 

I have no idea either but I ended up returning the iPhone 4 because of the proximity sensor issue driving me crazy -- I'm going to stick with the 3GS for now. I have no knowledge of iPhones besides just my personal experience with them, but I think it's a hardware issue because I don't have the same problem with my 3GS that has iOS 4 on it.

 

what exactly is the problem?

i think 99.9% of the time the sensor fails is when i put the phone between my shoulder and ear, not when i hold the phone with my hand.


is that what everyone else is suffering from or is it also when you hold the phone with your hand to your ear too?

 

I sure hope it is a software issue!

 

My iPhone 4 doesn't have the problem. But my wife's does. We just took it in to our closest Apple store and the "genius" said we needed to restore her iPhone 4 as a new phone instead of restoring from her old back-up as we did.. Going to try that tonight and see if it actually fixes anything.

 

That is there answer to every issue. I think it's a load of crap

 

Agreed. Load of crap. It's a hardware issue, and they say that just to get rid of you b/c they know they can't fix it.

 

I believe it could be fixed with software, because people arent reporting it not working at all, but that its waking the screen to easily. So maybe an update could make it less sensitive?

 

Why not return it for a full refund and re-purchase in a month or so when the bugs are worked out?

 

I am gonna need to have you tell me if that actually works please

 

My sensor was not shutting off the screen properly during a call. Went to the Genius bar and they did a reboot which fixed it. Now the problem is back. Doing another reboot. I suspect this is a recurring software problem. Hoping for a patch soon.

 

Yea I have zero issues with the antenna and the proximity sensor. But I do have a huge pubic like hair on my front camera. It doesn't bother the camera when I use it. But it is gross.

 

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I'm sure it's a software problem which should hopefully be fixed sooner rather than later. Another miscalculation from Apple?

 

I never hold the phone with just my shoulder and the proximity sensor problem happened a lot even though I was holding the phone with my hand. In one call, I muted the call, I put the other person on hold, I put the other person on speakerphone, I called up my contact list, and I even hung up on the person.

 

I don't blame you for hating it. The issue drives me crazy because all my calls get hung up on because of this issue. It's very much ridiculous, I have to hold the phone significantly tight to my cheek essentially to avoid the issue. It's not a reliable solution.... I love the darn thing.... I just really need this issue fixed. Did you try the old run of the mill "restore" option?

 

Guys-we're early adopters. We are going to have a couple extra hiccups for being first. I saw some warnings about that from others on this forum but took the plunge on the pre order anyway. I do expect Apple will fix these things. We just have to hang in there. For me it's a few extra reboots to keep the prox sensor issue under control.

 

Tell Apple- takes 10 seconds

For those having proximity sensor problems on iPhone 4, please take 10 seconds to tell Apple. If they don't hear, they won't fix (they aren't reading the forums here- so complaining here does no good.)

Tell Apple here:
http://www.apple.com/feedback/iphone.html


If you sign up for a free developer account, or are already a developer, you can also tell apple here (and they probably take these complaints more seriously)
https://bugreport.apple.com/

 

You need to realize what actually goes into a firmware or OS update. Even if they find and fix an issue in half an hour, there are testing and release protocols that must be followed. It's not hard for tiny changes in code to break several other things accidentally. It's way to early to be complaining they are taking too long for any of the problems the phone might have. While it's certainly inconvenient, it's not unreasonable yet.

 

My wife is having the same issue. She hangs up on people at least 3 times a day. I'm not a big caller, and I really haven't noticed the issue. It's starting to drive her crazy.

Let us know if a new phone solves the issue.

Her phone was originally setup using the restore as new funcion.