So my cord already has a split in it...

Discussion in 'iPhone Accessories' started by amazingdm, Jul 3, 2010.

  1. amazingdm macrumors 6502

    Joined:
    Jul 2, 2010
    #1
    Right on the USB end near where the cable meets the connector there is a split or cut on the sheath and I can see silver/aluminum.. doesn't look safe.
    Can Apple replace that? If so how
     
  2. trekkie604 macrumors 65816

    trekkie604

    Joined:
    Feb 25, 2008
    Location:
    Vancouver, Canada
    #2
    USB only puts out 5V at 900mA... You're safe. Apple should be able to just give you a new sync cable...
     
  3. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #3
    Just got two new cables today, one for my mom's iPhone and my 3GS
     
  4. amazingdm thread starter macrumors 6502

    Joined:
    Jul 2, 2010
    #4
    What did you do?

    How do I contact Apple about this?


    I mean safe as in I don't want the iPhone to get messed up by some kind of short or something..
     
  5. Billy Mays macrumors member

    Joined:
    Jul 1, 2010
    #5
    Expect for this to happen often. The cable they provide is very poor quality.
     
  6. Murphy'sLaw macrumors member

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    Apr 8, 2008
    Location:
    West Palm Beach, FL
    #6
    I've had this happen a few times, once with the cable that came with my iPhone 3G and with the one came with my wife's 3GS, each time I brought it to the Apple store and received a replacement, no questions asked.
     
  7. Tom G. macrumors 68000

    Tom G.

    Joined:
    Jun 16, 2009
    Location:
    Champaign/Urbana Illinois
    #7
    There is nothing wrong at all with the cable. It's fine, I'm still using the one from my 3GS phone that's a year old. Take it to where you bought the phone and they will replace it.
     
  8. ct2k7 macrumors 603

    ct2k7

    Joined:
    Aug 29, 2008
    Location:
    London or Florida
    #8
    I'm still using the cable I recieved with my original iPhone a few years ago, around 4 actually. All's good.
     
  9. Billy Mays macrumors member

    Joined:
    Jul 1, 2010
    #9
    Mine began fraying within months and became fully separated shortly thereafter. I bought an after market cable that has much better reinforcement and haven't looked back.
     
  10. amazingdm thread starter macrumors 6502

    Joined:
    Jul 2, 2010
    #10
    I bought my phone at Best Buy though I'd much rather bring it back to the Apple Store here. What should i bring with it? My phone, receipt etc?
     
  11. Apple-NoEscape macrumors 6502

    Joined:
    Mar 25, 2010
    Location:
    United Kingdom
    #11
    The charging cords are really crap 2bh. Every one ive had always splits at the top, just under where you plug it into your phone.
     
  12. touchmonkey macrumors 6502

    Joined:
    Oct 14, 2008
    #12
    The build quality is so poor on these cords I use some clear silicone adhesive sealant (Permatex) and strengthen the stress areas around each end.
     
  13. Excluse macrumors member

    Joined:
    May 18, 2010
    #13
    All you need to bring is the cable itself.
    Just walk in, find a specialist, and ask them to exchage the defective cable.
    THey shouldn't ask too many questions because it's pretty routine. I aslo do the same for my :apple: earphones if they ever break.
     
  14. gloss macrumors 601

    gloss

    Joined:
    May 9, 2006
    Location:
    around/about
    #14
    Are you guys pulling these things out by the cord or something? I've never had quality issues with any of the dock cables I've had.
     
  15. linuxidiot macrumors member

    Joined:
    Apr 20, 2009
    #15
    My guess, is they use the cords more often. I also have never had any of these issues discussed, but then again I rarely use the cords.

    I plug my phone into an alarm radio ipod dock at night to charge and double as my alarm. About every two weeks I plug in my usb sync cable and back up my phone.
     
  16. Excluse macrumors member

    Joined:
    May 18, 2010
    #16
    I remember my first cable with my iPod Video 30GB frayed.
    Since then (two iPod Touches and one iPhone) no problems.
    I've learned from past mistakes. Just never pull it by the cable.
     
  17. gloss macrumors 601

    gloss

    Joined:
    May 9, 2006
    Location:
    around/about
    #17
    I use mine several times daily and I've still got cords in fine condition as far back as the fourth gen original iPod.
     
  18. a.jfred macrumors 6502

    Joined:
    May 28, 2010
    Location:
    Austin, TX
    #18
    Cord that came with my 2G iPod Nano (purchased 4 years ago) - still works perfectly fine, no split & solid.

    Cord that came with my 3G iPhone - cord separated at both ends (USB side & the saide that connects to the phone).

    There are a couple of differences between the cords: the one that came with my Nano has a larger connector that requires the push of both sides to release it from whatever it's connected to, AND it's re-enforced at the base of the connector. It's the one I prefer to use, when I have to use one.
     
  19. Sillyx macrumors newbie

    Joined:
    Jun 20, 2010
    #19
    Wait, you can replace broken earphones as well?
     
  20. Tronic macrumors 6502

    Tronic

    Joined:
    Jun 10, 2009
    #20
    The cords are very cheap like everyone has said. I have a completely frayed cord whose entire life has consisted of sitting on my desk as a sync cord. The fraying is a result of picking up to use the phone while its plugged in and since the cable is so short it bends back on itself and starts to fray at the ends. Best remedy is to just purchase a longer aftermarket cable. Apple's 3ft cables are way to short in my opinion.
     
  21. malnar macrumors 6502a

    malnar

    Joined:
    Aug 20, 2008
    #21
    No. The strain-relief is ridiculously short and therefore the cable jacket bends exactly where it needs to be the strongest. Apple's penchant for design fails here, as cables just need to be built to last. I've got cables from our first two Ipods (4g 20gb and 40gb) that are totally fine almost 6 years later but one we got last summer (with a 4g 16gb nano) the jacket has broken at both ends, right where the cable exits the strain-relief. The jacket material is also lower quality, IMO, lending to its ability to break. It's stylishly matte and velvety, however, rather than slightly glossy like the older cables . . . which are still going strong.
     
  22. Built macrumors 68020

    Joined:
    Oct 3, 2007
    Location:
    Los Angeles
    #22

    Yeah...I don't know what these people are doing with their cords, but I still have ALL of the original cords...The one that came with my 2G, 3G, as well as iPod Touches, Nanos and Minis.
     
  23. FWW macrumors regular

    FWW

    Joined:
    Mar 29, 2010
    Location:
    Anchorage, AK
    #23
    Not pulling by the cable is obvious... I think the issue more often is the angle at which the cable is positioned. Keeping them at any angle near the connectors repeatedly has always been what has made mine crack.

    You can get better BUILD quality cables on amazon for like 2.99 - BUT - they don't always work as well for some things... The aftermarket ones I have don't work for plugging my iPhone into my car stereos USB, whereas the OEM one does.
     
  24. toxictrix macrumors 6502a

    Joined:
    Jan 8, 2009
    Location:
    Texas
    #24
    My cord frayed also. Just walked into the Apple store and the Genius took a brand new cable out of the retail packaging for me.
     
  25. a.jfred macrumors 6502

    Joined:
    May 28, 2010
    Location:
    Austin, TX
    #25
    The bigger issue I have with the cable that came with my new iPhone 4 is that the USB plug seems really small & is VERY loose when I plug it in. Again, problem solved by putting that one back in the box & using the one that came with my 2G iPod Nano :)
     

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