So my iPhone 7 randomly died :(

[Pelea]

I went to the Apple Store and they said my motherboard just randomly died for no reason, they didn't bother trying to help me get my data back as they said there was no guarantee of it working, and they just replaced it and sent me off. It feels terrible losing all ur photos and personal data because the 5gb of iCloud data isn't enough

 

[Newtons Apple]

I went to the Apple Store and they said my motherboard just randomly died for no reason, they didn't bother trying to help me get my data back as they said there was no guarantee of it working, and they just replaced it and sent me off. It feels terrible losing all ur photos and personal data because the 5gb of iCloud data isn't enough

I would never just trust the cloud for all my backups. Even though I use it I still do an encrypted backup via iTunes to make sure I am covered. If your data was that important . . . . . at least spend a few bucks on additional storage if you do not want to do an iTunes backup

 

[mctrials23]

Its not really apples job to backup your data and the cost for them to get data off a fried logic board on a phone would be a lot if it would even be possible at all.

I know it sucks but if you care about something, look after it. If you have valuable data, back it up. You can backup to your computer and you can backup to icloud. If you did neither or didn't pay a few quid a year for the extra storage you need then its hard to have too much sympathy.

 

[matthew2926]

I use Google Photos to backup all of my pictures. It slightly reduces the quality, but you get unlimited picture backups for free and it does it automatically.

 

[silverblack]

Use google photos' unlimited backup

 

[pandi.ruvina]

I use Google Photos to backup all of my pictures. It slightly reduces the quality, but you get unlimited picture backups for free and it does it automatically.

That's the best alternative that i'm using too! don't care about the reduced quality, I want unlimited things!!!

 

[akash.nu]

All very good suggestions. I have auto backup turned on for iCloud and google photos and also manually backup every few weeks with iTunes. Can't afford to lose any of my data. Plus my MacBook Air automatically backs up to my NAS drive every night.

 

[Pelea]

Its not really apples job to backup your data and the cost for them to get data off a fried logic board on a phone would be a lot if it would even be possible at all.

I know it sucks but if you care about something, look after it. If you have valuable data, back it up. You can backup to your computer and you can backup to icloud. If you did neither or didn't pay a few quid a year for the extra storage you need then its hard to have too much sympathy.

you don't have sympathy for a new phone completely dying on its own after just 9 months? it's horrible to think that from now on my phone could AGAIN just die out of nowhere at any point in the future. i've never had that happen to me on any PC in over 10 years!

 

[canuckRus]

I went to the Apple Store and they said my motherboard just randomly died for no reason, they didn't bother trying to help me get my data back as they said there was no guarantee of it working, and they just replaced it and sent me off. It feels terrible losing all ur photos and personal data because the 5gb of iCloud data isn't enough

Unwilling to spend US$0.99/mo for 50gb? Rather costly in the long run.

 

[Mr_Brightside_@]

It is your responsibility to maintain appropriate alternate backup of your information and data.
Source:
https://www.apple.com/legal/internet-services/icloud/en/terms.html

 

[Fried_Gold]

79p for 50GB in the UK, you have no excuse!

 

[mctrials23]

you don't have sympathy for a new phone completely dying on its own after just 9 months? it's horrible to think that from now on my phone could AGAIN just die out of nowhere at any point in the future. i've never had that happen to me on any PC in over 10 years!

I do sympathise for anyone whos phone dies but the truth of the matter is that most phones do not die in their useable life or they die quite quickly. I have more sympathy for the person whos phone dies after 13 months as they won't get a free replacement.

At the end of the day, keeping your important data backed up is ridiculously easy and cheap these days so if you don't do so then you are responsible for that.

 

[Newtons Apple]

you don't have sympathy for a new phone completely dying on its own after just 9 months? it's horrible to think that from now on my phone could AGAIN just die out of nowhere at any point in the future. i've never had that happen to me on any PC in over 10 years!

It can happen any time, it could have died after a day.

The point is that it is YOUR responsibility to back up your data. You knew you were not covered with the 5MB but you just ignored it. Sorry but no sympathy.

 

[akash.nu]

you don't have sympathy for a new phone completely dying on its own after just 9 months? it's horrible to think that from now on my phone could AGAIN just die out of nowhere at any point in the future. i've never had that happen to me on any PC in over 10 years!

Even you know that it's not a regular occurrence. Apple would've gone bankrupt by now. You're overreacting.

 

[MuGeN PoWeR]

i use iCloud photo library as well as Google photos.

 

[rui no onna]

you don't have sympathy for a new phone completely dying on its own after just 9 months? it's horrible to think that from now on my phone could AGAIN just die out of nowhere at any point in the future. i've never had that happen to me on any PC in over 10 years!

That's just statistics. You just happened to get the short end of the stick this go around.

This is why backups are so important. Personally, $0.99/mo for 50GB is a small price to pay for automated backups via iCloud. I do iTunes encrypted backups, too, but since that's not automated (have to manually plugin the iOS device to computer), it's not something I've been doing religiously.

 

[RootBeerMan]

OP, I feel for you, but as everyone has said backing up our data is on us, not Apple. I spend 0.99 a month for additional storage just for my photos. I also keep them at Google Photos and Amazon Prime. My music is also stored at Google Play. Add in the backup to iCloud and a less frequent backup to my iMac and I cover all the bases. Last time I replaced my iPhone I got my new phone, set it up (in store) and had most of my stuff restored before I left the Apple Store. Be paranoid, it can save your stuff. And don't cheap out. A dollar a month is little enough to pay for your data.

 

[Exterminator13]

This happened back in 2015. My iPhone 6 plus was bricked with deadly blue screen problem. Went to the contract company and the guy took my phone and told me to wait. He came back with a brand new piece and told me that he'll try to retrieve data from the old one and send it to me.
Guy stuck to his promise and sent me more than 2 gigs of data. This happened at Vodafone, Botany, New Zealand.
It depends on the person sometimes!

 

[EugW]

It sucks to lose those photos, but OTOH, you get a brand new phone after 9 months.

 

[MuGeN PoWeR]

It sucks to lose those photos, but OTOH, you get a brand new phone after 9 months.

there is a reason iCloud photo library exists!

 

[Shadowbech]

It can happen any time, it could have died after a day.

The point is that it is YOUR responsibility to back up your data. You knew you were not covered with the 5MB but you just ignored it. Sorry by no sympathy.

This. I once had an iPhone die on me the day it got delivered. Had to take it to Apple to return and exchange it.

 

[Pelea]

This happened back in 2015. My iPhone 6 plus was bricked with deadly blue screen problem. Went to the contract company and the guy took my phone and told me to wait. He came back with a brand new piece and told me that he'll try to retrieve data from the old one and send it to me.
Guy stuck to his promise and sent me more than 2 gigs of data. This happened at Vodafone, Botany, New Zealand.
It depends on the person sometimes!

Ur lucky as hell that he at least offered to try :/

 

[bufffilm]

I went to the Apple Store and they said my motherboard just randomly died for no reason, they didn't bother trying to help me get my data back as they said there was no guarantee of it working, and they just replaced it and sent me off. It feels terrible losing all ur photos and personal data because the 5gb of iCloud data isn't enough

That's what backups are for.

And if you're weren't backing up in iTunes or the cloud, this is what can happen.

 

[Exterminator13]

Ur lucky as hell that he at least offered to try :/

Yea thanks to his effort I still have those photos and memories. Some people do understand that data is simply priceless.

 

[Pelea]

Yea thanks to his effort I still have those photos and memories. Some people do understand that data is simply priceless.

Does that mean my data was also recoverable but they just didn't care? Or is it lucky that they managed to recover yours