So my iPhone 7 randomly died :(

Pelea

macrumors 6502
Original poster
Oct 5, 2014
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I went to the Apple Store and they said my motherboard just randomly died for no reason, they didn't bother trying to help me get my data back as they said there was no guarantee of it working, and they just replaced it and sent me off. It feels terrible losing all ur photos and personal data because the 5gb of iCloud data isn't enough :(
 

Newtons Apple

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Mar 12, 2014
22,764
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Jacksonville, Florida
I went to the Apple Store and they said my motherboard just randomly died for no reason, they didn't bother trying to help me get my data back as they said there was no guarantee of it working, and they just replaced it and sent me off. It feels terrible losing all ur photos and personal data because the 5gb of iCloud data isn't enough :(
I would never just trust the cloud for all my backups. Even though I use it I still do an encrypted backup via iTunes to make sure I am covered. If your data was that important . . . . . at least spend a few bucks on additional storage if you do not want to do an iTunes backup
 
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mctrials23

macrumors 6502
Sep 19, 2013
485
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Its not really apples job to backup your data and the cost for them to get data off a fried logic board on a phone would be a lot if it would even be possible at all.

I know it sucks but if you care about something, look after it. If you have valuable data, back it up. You can backup to your computer and you can backup to icloud. If you did neither or didn't pay a few quid a year for the extra storage you need then its hard to have too much sympathy.
 

pandi.ruvina

macrumors regular
Mar 17, 2017
148
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I use Google Photos to backup all of my pictures. It slightly reduces the quality, but you get unlimited picture backups for free and it does it automatically.

That's the best alternative that i'm using too! don't care about the reduced quality, I want unlimited things!!!
 

akash.nu

macrumors 604
May 26, 2016
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All very good suggestions. I have auto backup turned on for iCloud and google photos and also manually backup every few weeks with iTunes. Can't afford to lose any of my data. Plus my MacBook Air automatically backs up to my NAS drive every night.
 
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Pelea

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Original poster
Oct 5, 2014
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Its not really apples job to backup your data and the cost for them to get data off a fried logic board on a phone would be a lot if it would even be possible at all.

I know it sucks but if you care about something, look after it. If you have valuable data, back it up. You can backup to your computer and you can backup to icloud. If you did neither or didn't pay a few quid a year for the extra storage you need then its hard to have too much sympathy.
you don't have sympathy for a new phone completely dying on its own after just 9 months? it's horrible to think that from now on my phone could AGAIN just die out of nowhere at any point in the future. i've never had that happen to me on any PC in over 10 years!
 

canuckRus

macrumors 6502a
May 18, 2014
539
171
I went to the Apple Store and they said my motherboard just randomly died for no reason, they didn't bother trying to help me get my data back as they said there was no guarantee of it working, and they just replaced it and sent me off. It feels terrible losing all ur photos and personal data because the 5gb of iCloud data isn't enough :(

Unwilling to spend US$0.99/mo for 50gb? Rather costly in the long run.
 

mctrials23

macrumors 6502
Sep 19, 2013
485
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you don't have sympathy for a new phone completely dying on its own after just 9 months? it's horrible to think that from now on my phone could AGAIN just die out of nowhere at any point in the future. i've never had that happen to me on any PC in over 10 years!
I do sympathise for anyone whos phone dies but the truth of the matter is that most phones do not die in their useable life or they die quite quickly. I have more sympathy for the person whos phone dies after 13 months as they won't get a free replacement.

At the end of the day, keeping your important data backed up is ridiculously easy and cheap these days so if you don't do so then you are responsible for that.
 

Newtons Apple

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Mar 12, 2014
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Jacksonville, Florida
you don't have sympathy for a new phone completely dying on its own after just 9 months? it's horrible to think that from now on my phone could AGAIN just die out of nowhere at any point in the future. i've never had that happen to me on any PC in over 10 years!
It can happen any time, it could have died after a day.

The point is that it is YOUR responsibility to back up your data. You knew you were not covered with the 5MB but you just ignored it. Sorry but no sympathy.
 
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akash.nu

macrumors 604
May 26, 2016
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you don't have sympathy for a new phone completely dying on its own after just 9 months? it's horrible to think that from now on my phone could AGAIN just die out of nowhere at any point in the future. i've never had that happen to me on any PC in over 10 years!
Even you know that it's not a regular occurrence. Apple would've gone bankrupt by now. You're overreacting.
 

rui no onna

macrumors 604
Oct 25, 2013
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you don't have sympathy for a new phone completely dying on its own after just 9 months? it's horrible to think that from now on my phone could AGAIN just die out of nowhere at any point in the future. i've never had that happen to me on any PC in over 10 years!
That's just statistics. You just happened to get the short end of the stick this go around.

This is why backups are so important. Personally, $0.99/mo for 50GB is a small price to pay for automated backups via iCloud. I do iTunes encrypted backups, too, but since that's not automated (have to manually plugin the iOS device to computer), it's not something I've been doing religiously.
 
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RootBeerMan

macrumors 65816
Jan 3, 2016
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OP, I feel for you, but as everyone has said backing up our data is on us, not Apple. I spend 0.99 a month for additional storage just for my photos. I also keep them at Google Photos and Amazon Prime. My music is also stored at Google Play. Add in the backup to iCloud and a less frequent backup to my iMac and I cover all the bases. Last time I replaced my iPhone I got my new phone, set it up (in store) and had most of my stuff restored before I left the Apple Store. Be paranoid, it can save your stuff. And don't cheap out. A dollar a month is little enough to pay for your data.
 

Exterminator13

macrumors newbie
Jul 10, 2017
8
1
This happened back in 2015. My iPhone 6 plus was bricked with deadly blue screen problem. Went to the contract company and the guy took my phone and told me to wait. He came back with a brand new piece and told me that he'll try to retrieve data from the old one and send it to me.
Guy stuck to his promise and sent me more than 2 gigs of data. This happened at Vodafone, Botany, New Zealand.
It depends on the person sometimes!
 
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EugW

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Jun 18, 2017
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It sucks to lose those photos, but OTOH, you get a brand new phone after 9 months.
 

Pelea

macrumors 6502
Original poster
Oct 5, 2014
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This happened back in 2015. My iPhone 6 plus was bricked with deadly blue screen problem. Went to the contract company and the guy took my phone and told me to wait. He came back with a brand new piece and told me that he'll try to retrieve data from the old one and send it to me.
Guy stuck to his promise and sent me more than 2 gigs of data. This happened at Vodafone, Botany, New Zealand.
It depends on the person sometimes!
Ur lucky as hell that he at least offered to try :/
 

bufffilm

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May 3, 2011
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I went to the Apple Store and they said my motherboard just randomly died for no reason, they didn't bother trying to help me get my data back as they said there was no guarantee of it working, and they just replaced it and sent me off. It feels terrible losing all ur photos and personal data because the 5gb of iCloud data isn't enough :(
That's what backups are for.

And if you're weren't backing up in iTunes or the cloud, this is what can happen.
 

Pelea

macrumors 6502
Original poster
Oct 5, 2014
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Yea thanks to his effort I still have those photos and memories. Some people do understand that data is simply priceless.
Does that mean my data was also recoverable but they just didn't care? Or is it lucky that they managed to recover yours