So opening iPhone 5 voids warranty?

Discussion in 'iPhone' started by CBillups1, Aug 20, 2013.

  1. CBillups1 macrumors 6502a

    CBillups1

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    Michigan
    #1
    how will they know?

    i have applecare plus, if i have a crack or something they wouldnt open it up on the spot? so how would they know? wouldnt the just give me a new one on the spot?
     
  2. Jessica Lares macrumors G3

    Jessica Lares

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    #2
    Because the screws wouldn't be aligned properly most likely.
     
  3. Applejuiced macrumors Westmere

    Applejuiced

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    #3
    Seal could be broken and if opened up by someone inexperienced they will be able to tell it was messed with before.
     
  4. Radiating macrumors 65816

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    Dec 29, 2011
    #4
    It is against U.S. law to void a warranty.

    It is also against U.S. law to deny warranty service due to anything other than abuse resulting in the fault that is being warrantied. Furthermore abuse must be clearly PROVEN not just verbalized and assumed (ie they can't assume you damaged the home button because it has a scratch, they must have something proving it, like the phone being clearly dropped and the home button broken in half). The only other reasons they can deny warranty coverage by law are if you do something that makes it prohibitively expensive to repair the item, such as welding it shut, or you use something for a purpose it clearly wasn't intended such as using a phone as a computer in a weather balloon satellite.

    If anyone denies your warranty service for any other reason, than proven abuse, clear inappropriate use, or causing a prohibitively expensive repair, that is illegal. Apple has been sued and lost before because they denied warranty coverage for people with tripped liquid sensors, even though that only implied water damage it didn't PROVE it as mentioned above.

    Having signs of opening up the phone doesn't prove that you broken it, and it is illegal for them to make that assumption.

    Hope that helps.
     
  5. 1rottenapple macrumors 65816

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    #5
    They denied my warranty for opening up my iPhone 4, and noticed the battery strips were different. /-: I got AppleCare plus now so f that
     
  6. Mrbobb macrumors 601

    Joined:
    Aug 27, 2012
    #6
    When u buy a disassemble kit from ifixit.com, they give you a new set of star screws, not pentalobes, this suggests the pentalobes are once-use. When Apple service it, they give you new screws every time ? Guessing.

    Lots of vendors put a thread compound in the screws, so when disassembling the first time, there is a little resistance, so if u don't know this..... and even if u know this, they may use a thread compound of a specific color that you have a hard time duplicating. Again guessing.

    Somebody here was denied repair because they found finger prints inside.

    There are lots of little things in there, flaps, shields etc, if u don't re-install them EXACTLY in the correct order, ooops.

    And those are the things we hear.

    Go ahead man, it will be exciting!
     
  7. jav6454 macrumors P6

    jav6454

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    #7
    In theory it does. In practice, it is a shot in the air...
     
  8. Lucille Carter macrumors 65816

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    #8
    This is simply not true. Posts like this only confuse people with poor information.

    This does not help!
     
  9. Radiating macrumors 65816

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    Dec 29, 2011
    #9
    I've researched this issue and gone to court and successfully sued a company for $14,000 over it, so you can feel free to tell the judge, jury, and both lawyers that you know the law better.

    I've noticed an overwhelming number of people and far too many companies have completely absurd misconceptions about how US warranties work and what is legal and what is not, people just make up rules about how warranties work without every reading through any laws on the subject and making wild assumptions.

    The law is the law, it's that simple.
     
  10. Motherload0211 macrumors member

    Joined:
    Aug 17, 2013
    #10
    Warranty doucement: Lucille Carter is right. Other poster who said it was against the law is dead wrong.

    "Important: Do not open the Covered iPhone. Opening the Covered iPhone may cause damage that is not covered by this Plan. Only Apple or an authorized service provider should perform service on the Covered iPhone."


    AppleCare + link

    http://store.apple.com/us/product/S4575LL/A/applecare-for-iphone For iPhone

    Warranty on iphone "Normal warranty.

    http://www.apple.com/legal/warranty/products/iphone-english.html
     
  11. barkomatic macrumors 68040

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    Manhattan
    #11
    If you've got Applecare plus, why on earth do you need to open up your iPhone anyway? If it broken, just get it replaced--that's why you got that coverage in the first place right?
     
  12. CBillups1 thread starter macrumors 6502a

    CBillups1

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  13. cambookpro macrumors 603

    cambookpro

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    #13
    You said that "It is against U.S. law to void a warranty."

    That is just complete and utter rubbish. So if I drop my phone in America, crack the screen and therefore void the warranty, I'm doing something illegal? :rolleyes:
     
  14. Radiating, Aug 21, 2013
    Last edited: Aug 21, 2013

    Radiating macrumors 65816

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    Dec 29, 2011
    #14
    Dropping your phone and cracking the screen does not void the warranty. If you crack the screen on a laptop and the hard drive later fails due to a manufacturer defect they still have to replace the hard drive.

    If they tell you "sorry you cracked your screen your warranty is void we cannot replace your hard drive", you are allowed under the law to recover any reasonable expenses getting the issue resolved including lost wages and transportation in reminding them that they have to replace your hard drive even if your screen is cracked.

    There is no legal way to void a warranty in the US, you would literally have to destroy every single component of a device before it cannot be warrantied and even then the warranty wouldn't be void, there would just not be anything left to warranty.


    Right... because the actual wording of the law, multiple court cases and multiple federal trade commission advisories must be "dead wrong".

    You don't seem to clearly understand what that paragraph is saying.

    "May cause damage that is not covered by this plan."

    Read that a few times. Notice those words? "may cause damage that". It's funny how they didn't use a different wording. Like "will void your warranty". In fact the wording can be broken down to "A may result in B that causes C", C being denied warranty coverage. They do not say that A opening your phone, causes C, denied warranty coverage. They said that A, opening your phone may cause, B damage as a result of opening your phone, which causes C voiding your warranty. If you think that A causes C, ie opening your phone results in denied warranty coverage, you are doing what's called an association fallacy:

    http://en.wikipedia.org/wiki/Association_fallacy

    Using that logic though - every time an iPhone is opened is must become damaged. But if that's the case how can ANYBODY ever work on an iPhone if every single time it's opened it breaks? Why aren't iPhones just thrown out every time they have to be opened?

    The truth is that wording is very specifically chosen by Apple. Allow me to translate to make things clearer:

    "Important: It's Apple's advice that you shouldn't try to open a covered iPhone. Because if you are stupid enough, you might break something, which will count as "abuse" under federal warranty law, and federal law allows us to deny your coverage if you are stupid enough to break your own phone while opening it. It is Apple's advice that if you want repairs or maintenance done on your phone, you should use a trained technician at all times to avoid stupid mistakes"
     
  15. narutoninjakid macrumors 6502

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    Dec 6, 2012
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    New Jersey
    #15
    they have a certain way they do things so they will know. Most repair shops don't really care how they do it as long as its fixed. Plus its true that many repair parts are not the exact ones apple uses.
     
  16. ucfgrad93 macrumors P6

    ucfgrad93

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    Colorado
    #16
    Can't wait to see pix of the finished product.:rolleyes:
     
  17. cambookpro macrumors 603

    cambookpro

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    #17
    It would void it, as they could claim that the drop could have caused the hard drive failure.
    OK then, another scenario. I drop my phone in the bath. The water sensors are triggered and the warranty that Apple provide is void. If the camera or home button or whatever goes, they claim that the drop in the bath caused it.

    None of this is 'illegal'. If you smash your phone and the camera stops working, do you honestly expect anyone to fix it? :rolleyes:

    I'd like to see some sources to these claims of warranty voiding being illegal...
     
  18. Mrbobb macrumors 601

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    Aug 27, 2012
    #18
    U guys are playing amateur law.

    Is not unlawful as far as the government is concerned that u can do whatever you want with the phone you bought, but a vendor can and does impose all kind of conditions on you, when u sign/click on the Disclosure box. It's a contract drawn up by the company's lawyers, and one of them is, U open it, u forfeit your warranty claim, and the court (the commercial one) will honor that contract.

    Wanna make your phone gold, better check out THIS THREAD.
     
  19. mrbrown macrumors 6502

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    Ozark, Missouri
    #19
  20. Radiating, Aug 21, 2013
    Last edited: Aug 21, 2013

    Radiating macrumors 65816

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    #20
    Yes and that would be illegal, Apple would have to clearly prove, not just verbalize that the damage WAS caused by the drop. NOT "could have been"

    US companies a few decades ago did all sorts of shady things with warranties so the US specifically and intentionally made this sort of stuff illegal.

    For example, a a company might claim that getting into a very minor fender bender resulting in a tiny dent the size of quarter voided the warranty on the entire car in an effort to not pay out warranty claims.

    Apple has been sued over this exact issue, and they did NOT win.

    http://www.macrumors.com/2013/04/11/apple-offers-53-million-water-damage-sensor/

    If I crack my screen with a very light drop and a year later my undamaged camera starts having the lens turn yellow due to UV damage because Apple forgot to put the UV protective layer on my unit, I would expect Apple to fix their defective camera that they didn't put UV protection on, regardless of the cosmetic condition of my screen.
     
  21. cambookpro macrumors 603

    cambookpro

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    United Kingdom
    #21

    The water sensor was just an example - Apple do have a right to void your warranty, but that doesn't make what you did illegal.

    Of course the damage caused has to be related to the failure - but a drop that six months later causes the camera to fail is very hard to prove.

    You still don't say where this idea of 'voiding warranties is illegal' has come from. It's complete and utter madness?!
     
  22. CBillups1 thread starter macrumors 6502a

    CBillups1

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    Sep 1, 2008
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    Michigan
    #22

    that looks ugly and cheap. i want to keep the oem screen and black'

    all i want is the gold metal/housing
     
  23. Lucille Carter macrumors 65816

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    Jul 3, 2013
    #23
    I wish you would!:p
     
  24. Charadis macrumors 6502a

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    Jul 3, 2010
    #24
    An Apple store genius opened up my old iPhone 4 when I brought it in, and I noticed he did not align one of the screws like it was from the factory (it was not as flush as before, and appeared more crooked). I did not complain, but I don't think it would void warranty unless brutally noticeable that it was the work of an amateur. Sent from my iPhone 5.
     
  25. Jessica Lares macrumors G3

    Jessica Lares

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    #25
    But it would be documented work.
     

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