So Sad....broken ipad pro

Discussion in 'iPad' started by Robstevo, Feb 12, 2016.

  1. Robstevo macrumors 6502

    Joined:
    Jun 7, 2014
    #1
    So I got an ipad Pro two days ago, today I got the pencil and smart keyboard.


    Went to lunch, came back and boom the screens LCD has broken and got a weird "multicolored" line through the left side :(

    So gutted and this could cost me 600 australian dollars because I was gonna wait a few more weeks until I get apple care +
     
  2. sjleworthy macrumors 65816

    sjleworthy

    Joined:
    Dec 5, 2008
    Location:
    Penarth, Wales, UK
  3. Pakaku macrumors 68000

    Pakaku

    Joined:
    Aug 29, 2009
    #3
    Screens don't magically crack on their own, without very specific circumstances.
     
  4. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #4
    How do you think it got broken? If there is no impact damage, Apple should replace quickly.
     
  5. hungrypenguin macrumors member

    Joined:
    May 19, 2015
    #5
    I think you already have a warranty for the first year of purchase (with or without Apple Care +).
    Hope they can replace your iPad quickly. Good luck!
     
  6. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #6
    He does, a warranty over defective parts, not against accidental damage. Most of the time, broken LCD displays are the result of accidental damage, not defective parts, so in all likelihood the OP is SOL.

    OP: Bummer man, any idea of what could have happened?
     
  7. hungrypenguin, Feb 12, 2016
    Last edited: Feb 12, 2016

    hungrypenguin macrumors member

    Joined:
    May 19, 2015
    #7
    Oh yeah, you are right.
    I'm sorry to hear that, OP. But a screen wouldn't crack that easily without applying an amount of force. How do you think it happened?

    Maybe Apple can do there something for you, it only has been a few days.

    EDIT* forgot to add a verb..
     
  8. maflynn Moderator

    maflynn

    Staff Member

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    May 3, 2009
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    Boston
    #8
    That will be a nice move and certainly the OP has nothing to lose either.
     
  9. MartyCan macrumors 65816

    MartyCan

    Joined:
    Oct 31, 2012
    Location:
    Near Toronto, ON
    #9
    Order AppleCare online. Wait a week or so and then take it in.
     
  10. macguy360 macrumors 6502a

    Joined:
    Feb 23, 2011
    #10
    That is called insurance fraud and at the cost of the iPad Pro would be a serious crime. You recommending him to do that is really bad advice.
     
  11. andyw715 macrumors 6502a

    Joined:
    Oct 25, 2013
    #11

    Pre-existing conditions aren't covered? :)

    It appeared that he was planning on buying Apple Care anyway. Whats the difference?
     
  12. PBG4 Dude macrumors 68000

    PBG4 Dude

    Joined:
    Jul 6, 2007
    #12
    If he bought it before the incident, he's covered. If he bought it after the incident, it's fraud.

    Apple makes you run a special app when you order AC+ over the phone. It's quite possible this app will detect an impact sensor has recorded an impact on the screen which will have Apple make the user bring it in for a physical inspection.
     
  13. EdwardC macrumors regular

    EdwardC

    Joined:
    Jun 3, 2012
    Location:
    Georgia
    #13
    If you used a MasterCard or Visa check with them first. My card has 90 day break / theft protection clause which would cover a loss. Just a thought.
     
  14. macguy360 macrumors 6502a

    Joined:
    Feb 23, 2011
    #14
    If you we're to wreck your car without car insurance, and then call an insurance company to buy insurance and then make a claim after the insurance kicked in that would be the exact same thing, only on a more expensive scale.
     
  15. Atomic Walrus macrumors 6502a

    Joined:
    Sep 24, 2012
    #15
    AC+ is not legally "insurance," so this isn't a thing.
    "Although this service contract is not an insurance policy..." http://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusnaen.html

    Run the diagnostic. If an impact sensor is tripped you'll be back where you started. If it's not, you can use AC+ to replace the screen. If Apple does not want to allow this behavior they can either require in-person inspection of the device or install more robust damage sensor systems.

    There is no requirement that the device be undamaged, simply that it pass Apple's inspection for damage (which can be limited to a remote diagnostic).
     
  16. andyw715 macrumors 6502a

    Joined:
    Oct 25, 2013
    #16
    I'm not familiar with the impact sensor. When does it trip? I've dropped my phone plenty of times (ipad once or twice) without breakage is the sensor tripped?
     
  17. Atomic Walrus macrumors 6502a

    Joined:
    Sep 24, 2012
    #17
    As far as I know it's not a real thing, just a hypothetical that people discuss in terms of AC+. There were rumors that Apple was developing something like this going back to like 2011, and if it did exist its status would only be visible to the diagnostic, but I would expect teardowns to have found it by now considering that they xray every tiny piece of the devices.

    A lot of people on here are stockholders/Apple evangelists and will say basically anything to prevent what they see as a misuse of Apple's services (like the totally fictional insurance fraud comment which appears constantly).
     
  18. johnW301 macrumors newbie

    Joined:
    Jan 3, 2016
    #18
    Amex also has the same protection.
     
  19. nicegoogly macrumors regular

    nicegoogly

    Joined:
    Jan 23, 2008
    #19
    First, Apple Care +, over the phone (which I got a few days after picking up my iPad Pro) does not verify the condition of your iPad or state that pre-existing condition don't apply. Second, it is not fraud if they didn't ask if it already broken.
     
  20. Robstevo thread starter macrumors 6502

    Joined:
    Jun 7, 2014
    #20
    Not sure what SOL means but in terms of the iPad, I really don't know.

    Not sure if someone in the office touched it but like someone said in this thread, screens don't just magically break.

    I went straight to apple and they said either come in tomorrow morning and try and see if a genius is free to help out or book an appointment for Tuesday.

    I just woke up as well and the LCD seems to have gotten worse as well.

    So gutted. I originally went to the shop I got it from and they said we consider it an out of warranty case and I must have sat on it or some, an I replied saying how can I accidently sit on something so big lol
     
  21. BaggieBoy macrumors 6502

    BaggieBoy

    Joined:
    May 29, 2012
    Location:
    UK
    #21
    **** Out of Luck
     
  22. RadioGaGa1984 macrumors 65816

    RadioGaGa1984

    Joined:
    May 23, 2015
    #22
    So a crime is only a crime when you get caught.
     
  23. PattyMc macrumors regular

    PattyMc

    Joined:
    Mar 7, 2012
    #23
    I was just raised to believe honesty is the best policy, go to the Apple Store in the morning, and explain what happened and ask what they can do to help you out. They may suggest AppleCare and then charge you the replacement fee, don't know, but I think they will help you in some manner.
     
  24. wetcanvas macrumors regular

    Joined:
    Jan 7, 2014
    #24
    although it isnt a sure thing, I have heard with iphones sometimes if you break them and you dont have applecare sometimes they will sell you the applecare and have you pay the 50 replacement fee. This is a case by case basis but I've heard of it happening before. so maybe they will do that with the ipad.
     
  25. Robstevo thread starter macrumors 6502

    Joined:
    Jun 7, 2014
    #25
    Wohoo just came back from the Apple Store and they gave me a replacement free of charge :) God I love apples service!

    So I'm now typing this on my new iPad pro !
    --- Post Merged, Feb 12, 2016 ---
    I was never going to purchase Apple care+ anyway because they keep a complete record of any time you speak to them online. Therefore they would have known anyway.


    I was honest and upfront and they were completely helpful to me in return.
    --- Post Merged, Feb 12, 2016 ---
    This was the screen...eeek
     

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