So Sad....broken ipad pro

Discussion in 'iPad' started by Robstevo, Feb 12, 2016.

  1. Robstevo macrumors 6502

    Jun 7, 2014
    So I got an ipad Pro two days ago, today I got the pencil and smart keyboard.

    Went to lunch, came back and boom the screens LCD has broken and got a weird "multicolored" line through the left side :(

    So gutted and this could cost me 600 australian dollars because I was gonna wait a few more weeks until I get apple care +
  2. sjleworthy macrumors 65816


    Dec 5, 2008
    Penarth, Wales, UK
  3. Pakaku macrumors 68020


    Aug 29, 2009
    Screens don't magically crack on their own, without very specific circumstances.
  4. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    How do you think it got broken? If there is no impact damage, Apple should replace quickly.
  5. hungrypenguin macrumors member

    May 19, 2015
    I think you already have a warranty for the first year of purchase (with or without Apple Care +).
    Hope they can replace your iPad quickly. Good luck!
  6. maflynn Moderator


    Staff Member

    May 3, 2009
    He does, a warranty over defective parts, not against accidental damage. Most of the time, broken LCD displays are the result of accidental damage, not defective parts, so in all likelihood the OP is SOL.

    OP: Bummer man, any idea of what could have happened?
  7. hungrypenguin, Feb 12, 2016
    Last edited: Feb 12, 2016

    hungrypenguin macrumors member

    May 19, 2015
    Oh yeah, you are right.
    I'm sorry to hear that, OP. But a screen wouldn't crack that easily without applying an amount of force. How do you think it happened?

    Maybe Apple can do there something for you, it only has been a few days.

    EDIT* forgot to add a verb..
  8. maflynn Moderator


    Staff Member

    May 3, 2009
    That will be a nice move and certainly the OP has nothing to lose either.
  9. MartyCan macrumors 68000


    Oct 31, 2012
    Near Toronto, ON
    Order AppleCare online. Wait a week or so and then take it in.
  10. macguy360 macrumors 6502a

    Feb 23, 2011
    That is called insurance fraud and at the cost of the iPad Pro would be a serious crime. You recommending him to do that is really bad advice.
  11. andyw715 macrumors 6502a

    Oct 25, 2013

    Pre-existing conditions aren't covered? :)

    It appeared that he was planning on buying Apple Care anyway. Whats the difference?
  12. PBG4 Dude macrumors 68030

    PBG4 Dude

    Jul 6, 2007
    If he bought it before the incident, he's covered. If he bought it after the incident, it's fraud.

    Apple makes you run a special app when you order AC+ over the phone. It's quite possible this app will detect an impact sensor has recorded an impact on the screen which will have Apple make the user bring it in for a physical inspection.
  13. EdwardC macrumors regular


    Jun 3, 2012
    If you used a MasterCard or Visa check with them first. My card has 90 day break / theft protection clause which would cover a loss. Just a thought.
  14. macguy360 macrumors 6502a

    Feb 23, 2011
    If you we're to wreck your car without car insurance, and then call an insurance company to buy insurance and then make a claim after the insurance kicked in that would be the exact same thing, only on a more expensive scale.
  15. Atomic Walrus macrumors 6502a

    Sep 24, 2012
    AC+ is not legally "insurance," so this isn't a thing.
    "Although this service contract is not an insurance policy..."

    Run the diagnostic. If an impact sensor is tripped you'll be back where you started. If it's not, you can use AC+ to replace the screen. If Apple does not want to allow this behavior they can either require in-person inspection of the device or install more robust damage sensor systems.

    There is no requirement that the device be undamaged, simply that it pass Apple's inspection for damage (which can be limited to a remote diagnostic).
  16. andyw715 macrumors 6502a

    Oct 25, 2013
    I'm not familiar with the impact sensor. When does it trip? I've dropped my phone plenty of times (ipad once or twice) without breakage is the sensor tripped?
  17. Atomic Walrus macrumors 6502a

    Sep 24, 2012
    As far as I know it's not a real thing, just a hypothetical that people discuss in terms of AC+. There were rumors that Apple was developing something like this going back to like 2011, and if it did exist its status would only be visible to the diagnostic, but I would expect teardowns to have found it by now considering that they xray every tiny piece of the devices.

    A lot of people on here are stockholders/Apple evangelists and will say basically anything to prevent what they see as a misuse of Apple's services (like the totally fictional insurance fraud comment which appears constantly).
  18. johnW301 macrumors newbie

    Jan 3, 2016
    Amex also has the same protection.
  19. nicegoogly macrumors regular


    Jan 23, 2008
    First, Apple Care +, over the phone (which I got a few days after picking up my iPad Pro) does not verify the condition of your iPad or state that pre-existing condition don't apply. Second, it is not fraud if they didn't ask if it already broken.
  20. Robstevo thread starter macrumors 6502

    Jun 7, 2014
    Not sure what SOL means but in terms of the iPad, I really don't know.

    Not sure if someone in the office touched it but like someone said in this thread, screens don't just magically break.

    I went straight to apple and they said either come in tomorrow morning and try and see if a genius is free to help out or book an appointment for Tuesday.

    I just woke up as well and the LCD seems to have gotten worse as well.

    So gutted. I originally went to the shop I got it from and they said we consider it an out of warranty case and I must have sat on it or some, an I replied saying how can I accidently sit on something so big lol
  21. BaggieBoy macrumors 6502


    May 29, 2012
    **** Out of Luck
  22. RadioGaGa1984 Suspended


    May 23, 2015
    So a crime is only a crime when you get caught.
  23. PattyMc macrumors regular


    Mar 7, 2012
    I was just raised to believe honesty is the best policy, go to the Apple Store in the morning, and explain what happened and ask what they can do to help you out. They may suggest AppleCare and then charge you the replacement fee, don't know, but I think they will help you in some manner.
  24. wetcanvas macrumors regular

    Jan 7, 2014
    although it isnt a sure thing, I have heard with iphones sometimes if you break them and you dont have applecare sometimes they will sell you the applecare and have you pay the 50 replacement fee. This is a case by case basis but I've heard of it happening before. so maybe they will do that with the ipad.
  25. Robstevo thread starter macrumors 6502

    Jun 7, 2014
    Wohoo just came back from the Apple Store and they gave me a replacement free of charge :) God I love apples service!

    So I'm now typing this on my new iPad pro !
    --- Post Merged, Feb 12, 2016 ---
    I was never going to purchase Apple care+ anyway because they keep a complete record of any time you speak to them online. Therefore they would have known anyway.

    I was honest and upfront and they were completely helpful to me in return.
    --- Post Merged, Feb 12, 2016 ---
    This was the screen...eeek

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