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So Sad....broken ipad pro

R

Robstevo

macrumors 6502
Original poster
Jun 7, 2014
472
722
So I got an ipad Pro two days ago, today I got the pencil and smart keyboard.


Went to lunch, came back and boom the screens LCD has broken and got a weird "multicolored" line through the left side :(

So gutted and this could cost me 600 australian dollars because I was gonna wait a few more weeks until I get apple care +
 
I think you already have a warranty for the first year of purchase (with or without Apple Care +).
Hope they can replace your iPad quickly. Good luck!
 
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hungrypenguin said:
I think you already have a warranty for the first year of purchase
Click to expand...
He does, a warranty over defective parts, not against accidental damage. Most of the time, broken LCD displays are the result of accidental damage, not defective parts, so in all likelihood the OP is SOL.

OP: Bummer man, any idea of what could have happened?
 
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maflynn said:
He does, a warranty over defective parts, not against accidental damage. Most of the time, broken LCD displays are the result of accidental damage, not defective parts, so in all likelihood the OP is SOL.

OP: Bummer man, any idea of what could have happened?
Click to expand...

Oh yeah, you are right.
I'm sorry to hear that, OP. But a screen wouldn't crack that easily without applying an amount of force. How do you think it happened?

Maybe Apple can do there something for you, it only has been a few days.

EDIT* forgot to add a verb..
 
Last edited:
macguy360 said:
That is called insurance fraud and at the cost of the iPad Pro would be a serious crime. You recommending him to do that is really bad advice.
Click to expand...


Pre-existing conditions aren't covered? :)

It appeared that he was planning on buying Apple Care anyway. Whats the difference?
 
andyw715 said:
Pre-existing conditions aren't covered? :)

It appeared that he was planning on buying Apple Care anyway. Whats the difference?
Click to expand...
If he bought it before the incident, he's covered. If he bought it after the incident, it's fraud.

Apple makes you run a special app when you order AC+ over the phone. It's quite possible this app will detect an impact sensor has recorded an impact on the screen which will have Apple make the user bring it in for a physical inspection.
 
andyw715 said:
Pre-existing conditions aren't covered? :)

It appeared that he was planning on buying Apple Care anyway. Whats the difference?
Click to expand...

If you we're to wreck your car without car insurance, and then call an insurance company to buy insurance and then make a claim after the insurance kicked in that would be the exact same thing, only on a more expensive scale.
 
macguy360 said:
That is called insurance fraud and at the cost of the iPad Pro would be a serious crime. You recommending him to do that is really bad advice.
Click to expand...

AC+ is not legally "insurance," so this isn't a thing.
"Although this service contract is not an insurance policy..." http://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusnaen.html

Run the diagnostic. If an impact sensor is tripped you'll be back where you started. If it's not, you can use AC+ to replace the screen. If Apple does not want to allow this behavior they can either require in-person inspection of the device or install more robust damage sensor systems.

There is no requirement that the device be undamaged, simply that it pass Apple's inspection for damage (which can be limited to a remote diagnostic).
 
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I'm not familiar with the impact sensor. When does it trip? I've dropped my phone plenty of times (ipad once or twice) without breakage is the sensor tripped?
 
andyw715 said:
I'm not familiar with the impact sensor. When does it trip? I've dropped my phone plenty of times (ipad once or twice) without breakage is the sensor tripped?
Click to expand...

As far as I know it's not a real thing, just a hypothetical that people discuss in terms of AC+. There were rumors that Apple was developing something like this going back to like 2011, and if it did exist its status would only be visible to the diagnostic, but I would expect teardowns to have found it by now considering that they xray every tiny piece of the devices.

A lot of people on here are stockholders/Apple evangelists and will say basically anything to prevent what they see as a misuse of Apple's services (like the totally fictional insurance fraud comment which appears constantly).
 
First, Apple Care +, over the phone (which I got a few days after picking up my iPad Pro) does not verify the condition of your iPad or state that pre-existing condition don't apply. Second, it is not fraud if they didn't ask if it already broken.
 
maflynn said:
He does, a warranty over defective parts, not against accidental damage. Most of the time, broken LCD displays are the result of accidental damage, not defective parts, so in all likelihood the OP is SOL.

OP: Bummer man, any idea of what could have happened?
Click to expand...
Not sure what SOL means but in terms of the iPad, I really don't know.

Not sure if someone in the office touched it but like someone said in this thread, screens don't just magically break.

I went straight to apple and they said either come in tomorrow morning and try and see if a genius is free to help out or book an appointment for Tuesday.

I just woke up as well and the LCD seems to have gotten worse as well.

So gutted. I originally went to the shop I got it from and they said we consider it an out of warranty case and I must have sat on it or some, an I replied saying how can I accidently sit on something so big lol
 
I was just raised to believe honesty is the best policy, go to the Apple Store in the morning, and explain what happened and ask what they can do to help you out. They may suggest AppleCare and then charge you the replacement fee, don't know, but I think they will help you in some manner.
 
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although it isnt a sure thing, I have heard with iphones sometimes if you break them and you dont have applecare sometimes they will sell you the applecare and have you pay the 50 replacement fee. This is a case by case basis but I've heard of it happening before. so maybe they will do that with the ipad.
 
Wohoo just came back from the Apple Store and they gave me a replacement free of charge :) God I love apples service!

So I'm now typing this on my new iPad pro !
[doublepost=1455323351][/doublepost]
PattyMc said:
I was just raised to believe honesty is the best policy, go to the Apple Store in the morning, and explain what happened and ask what they can do to help you out. They may suggest AppleCare and then charge you the replacement fee, don't know, but I think they will help you in some manner.
Click to expand...
I was never going to purchase Apple care+ anyway because they keep a complete record of any time you speak to them online. Therefore they would have known anyway.


I was honest and upfront and they were completely helpful to me in return.
[doublepost=1455323680][/doublepost]This was the screen...eeek
 

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