I treated my Apple Watch with kid gloves, I never hurt it or damaged it in any way. It went in a special drawer to charge. Yet the screen came off, popped off and stuck to my finger. Interestingly enough, the touch screen works perfectly while detached. The sapphire glass doesn't have a scratch. But it doesn't mater much when it's dangling from the watch ready to drop off and be lost forever. needless to say, I'm not happy my $700 watch would do this.
Moreso, I'm appalled by the way the Apple Store handled my problem. When I brought the watch in for an exchange, not only did they make me wait 50 minutes for someone to come out and tell me that it would take an entire week or more to get a replacement because they "didn't have any" as person after person walked by with my EXACT SAME MODEL WATCH they had just purchased on the spot, but it gave me ample time to unavoidably demonstrate the hidden "special feature" of a detachable screen to every customer who came into the store to look at the watches and expressed horror at mine. Rather the simply send someone out to exchange the watch, they created a ridiculous and embarrassing situation where I was awkwardly waiting around to be helped with my noticeably broken $700 purchase at the ACTUAL watch merchandise table (where they told me to wait). Long story short, I was endlessly questioned by would-be watch purchasers about my broken watch and thusly compelled to demonstrate.
50 minutes later I was then told because it had been 19 days since I had gotten my watch (even though I had ordered it on the first preorder date) I was not eligible to simply swap it for another one, even though they agreed it was obviously a manufacturer defect since the watch had no damage otherwise of any kind and was physically flawless.
I get that it's over the 14 day return period, but I didn't even want to return it, I just wanted a watch that wasn't broken after waiting months for it and because they HAD MY FREAKING MODEL IN STOCK. I've never been treated this way by apple before in my 20 years of dealing with apple products. I can't help but feel that this is a serious problem with the company and a total abandonment of their very best customers. Once the new apple has your money, they could give a flying **** about you. That's the way other tech companies are, not the way Apple is supposed to be.