Sold phone, buyer's number showing up on iMessage

NewbieCanada

macrumors 68030
Original poster
Oct 9, 2007
2,574
35
I sold someone my iPhone 5 tonight. I erased and restored before selling it.

As soon as he put his sim card in it and activated it, his phone number shows up on iMessage. I didn't enable it of course, but I want it gone, and of course I want the buyer to be able to use all the features.

I've dissociated the old phone from find my iPhone and my support profile. is there a way to disassociate it from my Apple ID?
 

whsbuss

macrumors 68040
May 4, 2010
3,660
646
SE Penna.
I sold someone my iPhone 5 tonight. I erased and restored before selling it.

As soon as he put his sim card in it and activated it, his phone number shows up on iMessage. I didn't enable it of course, but I want it gone, and of course I want the buyer to be able to use all the features.

I've dissociated the old phone from find my iPhone and my support profile. is there a way to disassociate it from my Apple ID?
Login into appleid.apple.com and its under manage devices - to remove trusted devices.
 
Last edited:

NewbieCanada

macrumors 68030
Original poster
Oct 9, 2007
2,574
35
Login into applied.apple.com and its under manage devices - to remove trusted devices.
If I do that I have to change my password - my apple ID dates back to 2007 and doesn't have any numbers in the password. I wouldn't care, except passwords with a capital letter and numbers are a bloody pain to enter on the iPhone. Don't want to suffer for the rest of my life over this.

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What did you restore from? Erase everything shouldn't require a restore.
It wasn't restored. Just activated (by him)
 

AndyK

macrumors 65816
Jan 10, 2008
1,021
375
Terra
If I do that I have to change my password - my apple ID dates back to 2007 and doesn't have any numbers in the password. I wouldn't care, except passwords with a capital letter and numbers are a bloody pain to enter on the iPhone. Don't want to suffer for the rest of my life over this.
Why do you have to change your password to login & disassociate the phone from your account?
 

whsbuss

macrumors 68040
May 4, 2010
3,660
646
SE Penna.
If I do that I have to change my password - my apple ID dates back to 2007 and doesn't have any numbers in the password. I wouldn't care, except passwords with a capital letter and numbers are a bloody pain to enter on the iPhone. Don't want to suffer for the rest of my life over this.

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It wasn't restored. Just activated (by him)
Login on a PC or Mac
 

chrfr

macrumors G3
Jul 11, 2009
9,581
3,478
If I do that I have to change my password - my apple ID dates back to 2007 and doesn't have any numbers in the password. I wouldn't care, except passwords with a capital letter and numbers are a bloody pain to enter on the iPhone. Don't want to suffer for the rest of my life over this.
The other option is to keep using a weak 7 year old password and allow the buyer of your phone to continue to access your iMessages. You're several years overdue for changing your password.
 

NewbieCanada

macrumors 68030
Original poster
Oct 9, 2007
2,574
35
Why do you have to change your password to login & disassociate the phone from your account?
Because logging in to appleid.apple.com leads to:

Improve Your Password.
Your password is easy to guess. Please choose a stronger one.


And it won't let me proceed further. My password is good enough when spending money, but not when trying to manage the account.

I hate Uppercase1 style passwords with a passion on the iPhone. i really don't want to give up my lowercasenonumber password over this. :(

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Login on a PC or Mac
I am

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The other option is to keep using a weak 7 year old password and allow the buyer of your phone to continue to access your iMessages. You're several years overdue for changing your password.
I denied access.
 

AndyK

macrumors 65816
Jan 10, 2008
1,021
375
Terra
What is it with people coming here for help, getting a solution then going "nope, won't do it"?

How is typing a mix of capitals and numbers hard. Take your current password, capitalise the first letter and turn one of the others into a number.

Or get a password manager & never have this problem again.
 

whsbuss

macrumors 68040
May 4, 2010
3,660
646
SE Penna.
What is it with people coming here for help, getting a solution then going "nope, won't do it"?

How is typing a mix of capitals and numbers hard. Take your current password, capitalise the first letter and turn one of the others into a number.

Or get a password manager & never have this problem again.
Yep, so agree. When his account gets hacked he'll be back to complain.
 

Yun0

macrumors 68000
Jun 12, 2013
1,513
804
Winnipeg, Canada
besides ur password issue with it being too weak and apple is telling u to change it. i think ur issue might be from not manually turning off imessage/facetime FIRST, then erasing content/settings, is that what u did? did u first turn off imessage then wipe the phone? there was some issues a few years back where people that didnt do the above, were getting imessages they shouldnt of & other numbers appearing etc.

now i would say well first, change ur password, then turn off imessage on ur device then turn it on again
 

whsbuss

macrumors 68040
May 4, 2010
3,660
646
SE Penna.
besides ur password issue with it being too weak and apple is telling u to change it. i think ur issue might be from not manually turning off imessage/facetime FIRST, then erasing content/settings, is that what u did? did u first turn off imessage then wipe the phone? there was some issues a few years back where people that didnt do the above, were getting imessages they shouldnt of & other numbers appearing etc.

now i would say well first, change ur password, then turn off imessage on ur device then turn it on again
You are correct. I know people coming from an iPhone to Android not turning off iMessage and the network took days to rectify. In any case, removing that device from his trusted device list is a MUST!
 

NewbieCanada

macrumors 68030
Original poster
Oct 9, 2007
2,574
35
besides ur password issue with it being too weak and apple is telling u to change it. i think ur issue might be from not manually turning off imessage/facetime FIRST, then erasing content/settings, is that what u did? did u first turn off imessage then wipe the phone? there was some issues a few years back where people that didnt do the above, were getting imessages they shouldnt of & other numbers appearing etc.

now i would say well first, change ur password, then turn off imessage on ur device then turn it on again
Apple only tells me to change it when going there. It has no objections to it on iTunes, the support site, my support profile, the store, iCloud, Find My iPhone, etc.

And no, I didn't turn off iMessage before erasing. It's rather absurd that erasing a phone doesn't terminate its connection to the Apple ID, especially since I had to enter my password to confirm I wanted to erase it.

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What's the point of coming here for help then? You are provided with CORRECT steps to stop this problem, and yet you say "nope dont want to". :rolleyes:
Sometimes the solution is worse than the problem. That's my choice to make and if you don't agree with my decision you're welcome to make different ones in your life.

And by the way, just some advice for you. Inventing words that someone never said and putting them in quotes doesn't mean they said them. It just means you don't understand what quotes are.
 

C DM

macrumors Sandy Bridge
Oct 17, 2011
48,526
17,183
You are correct. I know people coming from an iPhone to Android not turning off iMessage and the network took days to rectify. In any case, removing that device from his trusted device list is a MUST!
What list is that? It seems that the OP mentioned already removing both from Find My iPhone and from his support profile, where else is it going to be showing up beyond that (and why wouldn't removing it from all those places not remove it from this "list")?
 

C DM

macrumors Sandy Bridge
Oct 17, 2011
48,526
17,183
In the AppleID at Apple's servers devices you have trusted are associated with that ID. Find my iPhone has nothing to do with it.
Right, what about the support profile?

And where on the manage Apple ID site do you do this anyway?
 

Yun0

macrumors 68000
Jun 12, 2013
1,513
804
Winnipeg, Canada
Apple only tells me to change it when going there. It has no objections to it on iTunes, the support site, my support profile, the store, iCloud, Find My iPhone, etc.

And no, I didn't turn off iMessage before erasing. It's rather absurd that erasing a phone doesn't terminate its connection to the Apple ID, especially since I had to enter my password to confirm I wanted to erase it.


it is something needing fixing yes but its happened before, if u dont do anything or everything u do doesnt work then id say after 45 days it should fix itself probably via timeout, i say that cause of this http://support.apple.com/kb/TS2755?viewlocale=en_US&locale=en_US

"If you want to transfer your SIM card or phone number to a device that doesn't support iMessage

Go to Settings > Messages and turn off iMessage if you plan to transfer your SIM card or phone number from an iPhone to a device that doesn't support iMessage. If you don't, other iOS devices might continue to try to send you messages using iMessage, instead of using SMS or MMS, for up to 45 days.
"

about the issue i said thats happened before see http://simonemccallum.com/2013/09/07/when-imessages-go-to-the-wrong-iphone/ & https://discussions.apple.com/thread/3514331?start=0&tstart=0

its even happened to an apple store employee but i cant find that article anymore
 

C DM

macrumors Sandy Bridge
Oct 17, 2011
48,526
17,183
it is something needing fixing yes but its happened before, if u dont do anything or everything u do doesnt work then id say after 45 days it should fix itself probably via timeout, i say that cause of this http://support.apple.com/kb/TS2755?viewlocale=en_US&locale=en_US

"If you want to transfer your SIM card or phone number to a device that doesn't support iMessage

Go to Settings > Messages and turn off iMessage if you plan to transfer your SIM card or phone number from an iPhone to a device that doesn't support iMessage. If you don't, other iOS devices might continue to try to send you messages using iMessage, instead of using SMS or MMS, for up to 45 days.
"

about the issue i said thats happened before see http://simonemccallum.com/2013/09/07/when-imessages-go-to-the-wrong-iphone/ & https://discussions.apple.com/thread/3514331?start=0&tstart=0

its even happened to an apple store employee but i cant find that article anymore
I was going to link to something related (although not about the same issue): http://support.apple.com/kb/TS5185

Apple is still apparently somewhat stumped by that issue and might even be in some trouble because of it: https://www.macrumors.com/2014/05/16/imessages-issue-lawsuit/
 
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NewbieCanada

macrumors 68030
Original poster
Oct 9, 2007
2,574
35
Interesting thing here is that the smug, self-satisfied advice was ENTIRELY WRONG.

I gave in and changed the password and guess what?

"Manage my Apple ID" does not in fact list ANY of the devices associated with an Apple ID. Not my new phone. Not my old phone. Not my Macs. There is no option to manage devices.

So thanks so much for not only giving completely wrong advice, but for the attitude when someone was reluctant to take your completely wrong advice.

So you're right, whsbuss. I am back to complain. But not that I was hacked. That you go around talking about things you don't know about and get all hissy when people don't take your advice.

Sorry if I'm coming across as a bit bad-tempered. I get that way when I'm given advice that requires me to make an irreversable change on faith and the person doesn't have the slightest inkling of a clue what they're talking about and a few equally ill-informed people join in on the pile-on.
 

Frosties

macrumors 6502a
Jun 12, 2009
994
127
Sweden
I would suggest a phonecall to Apple support to get right down to the problem. Just pick up the Phone and dial and talk to a person. It's my own prefered method for problems that just can't be easy and rightly solved.
 

blugel

macrumors member
Jun 4, 2008
45
0
Interesting thing here is that the smug, self-satisfied advice was ENTIRELY WRONG.

I gave in and changed the password and guess what?

"Manage my Apple ID" does not in fact list ANY of the devices associated with an Apple ID. Not my new phone. Not my old phone. Not my Macs. There is no option to manage devices.

So thanks so much for not only giving completely wrong advice, but for the attitude when someone was reluctant to take your completely wrong advice.

So you're right, whsbuss. I am back to complain. But not that I was hacked. That you go around talking about things you don't know about and get all hissy when people don't take your advice.

Sorry if I'm coming across as a bit bad-tempered. I get that way when I'm given advice that requires me to make an irreversable change on faith and the person doesn't have the slightest inkling of a clue what they're talking about and a few equally ill-informed people join in on the pile-on.
This made me literally LOL...thanks for this thread and the laughs!
 
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