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Some AirPods Max Owners Seeing Excessive Battery Drain

Hastings101 said:
Would it really be that intimidating to consumers if Apple had a power button on these things? Seems like all kinds of problems because of that one omission
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Not even a dedicated power button, like a press and hold the volume button.
 
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Phew. Considering the recent reports of battery drain and condensation building up on the inside (that's sure not going to bode well during the summer months), on top of the existing inconveniences with price, foldability, weight, lightning, lack of AUX in etc.. I think that's one Apple product I'll steer clear of. Too bad because I love my AirPods Pro and I was on the market for a pair of decent headphones. I just grabbed a pair of Sony XM4 from the last airport I travelled through instead.
 
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Yup, suffering from it here as well. Doesn’t matter how they’re stored, my battery is dead within a day or two. Literally just grabbed them off my desk on the way out, haven’t used them since I charged them fully two days ago, took them out of their ‘case’ to see how much battery was left after seeing this post and they’re at 1%. I haven’t used them for a second in two days and they’re completely depleted.

I was advised by a senior retail manager at Apple that the stalks above the ear cups needs to be fully pushed in for low power mode (don’t think it’s true but was willing to try anything)—didn’t help. I’ve read online that auto device switching could be the culprit so shut that off—didn’t help.

I really like them but this type of malfunction is inexcusable and make them near unusable. Will try a factory reset next but not too optimistic.
 
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otternonsense said:
Phew. Considering the recent reports of battery drain and condensation building up on the inside (that's sure not going to bode well during the summer months), on top of the existing inconveniences with price, foldability, weight, lightning, lack of AUX in etc.. I think that's one Apple product I'll steer clear of. Too bad because I love my AirPods Pro and I was on the market for a pair of decent headphones. I just grabbed a pair of Sony XM4 from the last airport I travelled through instead.
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You’re going to LOVE the XM4s!!
 
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I see that every AirPods Max article is met by the same 3 Pages of comments from people that, in my estimation, have never even used them. It has nothing to do with being "First Gen bugs," all products have bugs that need addressing, these headphones are no exception. I am not sure what the outrage is, Apple has a stellar track-record on software updates and I have confidence that any bugs will be addressed soon. I am glad there isn't a power button, I hate having a bunch of buttons on anything, particularly headphones, doing finger-gymnastics to change settings is horrible.
 
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goonie4life9 said:
Not to worry, folks, because Apple has assured me this is not an issue. The Senior Advisor I spoke to told me there is no documentation on this issue because if this was an issue, they would know before any customer would know, because Apple talks to millions of AirPod Max customers a day. Therefore, the first thing we need to do is a DFU restore on the AirPod Max batteries ONLY (not the AirPod Maxes themselves). To do this, you'll need to plug the AirPod Max battery into your Mac and click "Restore" in the sidebar of Finder. If the AirPod Max battery does not appear in your sidebar, you'll need to take the AirPod Max battery to the nearest Apple Store or Authorized Service Provider. Once you do the DFU Restore on the AirPod Max battery, you'll need to replicate the issue. Once you've replicated the issue, you'll need to call Apple back and repeat the DFU Restore of the AirPod Max battery, because Engineering requires a DFU Restore each time you call. If you do complete the DFU Restore of the AirPod Max battery the second time when you call, they will run a Sysdiagnose on the AirPod Max battery and escalate to Engineering. Once Engineering responds, Apple's Official Position on the Matter will be to keep your AirPod Max battery updated with the latest version of BatteryOS. If you cannot do a DFU Restore of the AirPod Max battery, Apple's Official Position on the Matter is that a DFU Restore is required by Engineering and no further troubleshooting will be done until you complete a DFU Restore of the AirPod Max battery each time you call.
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Calm down Charles dickens!
 
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Reactions: iGüey, Adithya007, JosephAW and 4 others
My question would be, how well aware is Apple of this issue? Seems to me that this could easily patched with an update. [I don’t care about the whole ‘power button argument’, what I care about is if Apple can address this in a timely fashion.]
 
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