Some Apple Music Users Unable to Load 'For You' Tab in iTunes Recently: 'An Error Occurred'

[MacRumors]

Over the past few weeks, a handful of users have reported receiving the message "an error occurred" when attempting to load the "For You" tab in iTunes, which provides personalized recommendations for Apple Music. When clicking the "OK" button to reload, affected users are instead redirected to the "Browse" tab.

MacRumors has been able to reproduce this issue in iTunes version 12.9.2.5 on macOS Mojave version 10.14.3, although based on comments across the MacRumors forums and Apple Support Communities, the error message does not appear to be limited to specific versions of iTunes or macOS or any other parameters.

Many users are able to access the "For You" tab as usual, but others have been seeing this error message persist since early February. Affected users are still able to access "For You" on an iPhone, iPad, or other device with Apple Music.

While some affected users can temporarily access the "For You" tab in iTunes after signing out and back in to their Apple ID account, the error message eventually returns. On our affected machine, nothing we have done has restored access to the tab, including force quitting iTunes and restarting the Mac.

All in all, this is a minor issue, but hopefully one that is addressed soon. We reached out to Apple to see if it is aware of the issue, but we have yet to hear back. One affected user claimed that Apple has engineers working on a fix.

Article Link: Some Apple Music Users Unable to Load 'For You' Tab in iTunes Recently: 'An Error Occurred'

 

[now i see it]

an error just for you

 

[Dwalls90]

I’ve had this nonstop! I hope this receives more attention and is fixed ASAP. Seems like it may be serverside and not software related.

 

[1050792]

Apple. An error occurred. ™

I thought it was my connection, good to know it's not.

 

[Well_Frog]

I'm unsure why this is a "minor" problem. Did you mean that it's not a widespread problem?

In terms of notifying me of new and interesting releases, For You is my main Apple source, so its loss is significant. Since I'm not a big fan of hip-hop, the Browse tab is effectively a useless mess to me.

 

[sharleyP]

Well, iTunes is probably the most important reason I switched to Spotify. I work on both Mac and PC and on both platforms iTunes was badly misbehaving.

 

[LunarFalcon]

I've had this error since last week. I contacted Apple Music support this morning, and they told me I'd have to reinstall MacOS (not erase, just reinstall). I haven't done it yet because that seems like a silly and extreme thing to do without knowing for sure if it will fix it.

 

[jamesrick80]

iTunes is a mess.....still dont have a significant reason to use it.

 

[dripemailtemplates]

Had a 45 minute call with support just now who also suggested reinstalling MacOS. Hoping the exposure helps solve it!

 

[Dwalls90]

I've had this error since last week. I contacted Apple Music support this morning, and they told me I'd have to reinstall MacOS (not erase, just reinstall). I haven't done it yet because that seems like a silly and extreme thing to do without knowing for sure if it will fix it.

Had a 45 minute call with support just now who also suggested reinstalling MacOS. Hoping the exposure helps solve it!

That seems like a BS last resort that customer service tells you when they've run out of all options.

 

[tkermit]

I've had this exact issue for the last couple of weeks. Don't know if the article did it, but seems like it's fixed now.

 

[funandblindness]

That seems like a BS last resort that customer service tells you when they've run out of all options.

I did a full erase/reinstall of 10.13.6 on a 2011 imac for other reasons and have the same problem with iTunes before and after. Even tried it before restoring a backup.

 

[swajames]

There's a ton of things wrong with much of the personalized aspects of iTunes these days. The most valuable part of the store homepage, New from Your Artists, is missing as often as it is present, and the Recommendations for You option hasn't worked for ages. Genius updates, but it always returns an error saying there are no recommendations for you at this time.

 

[funandblindness]

There's a ton of things wrong with much of the personalized aspects of iTunes these days. The most valuable part of the store homepage, New from Your Artists, is missing as often as it is present, and the Recommendations for You option hasn't worked for ages. Genius updates, but it always returns an error saying there are no recommendations for you at this time.

I haven't seen New from Your Artists in so long I forgot about it.

 

[swajames]

I haven't seen New from Your Artists in so long I forgot about it.

It's still there, but frustratingly intermittent. It seems to come and go almost at random...

 

[Pakaku]

Honestly I'm more okay with this than the intended results

 

[Dwalls90]

I've had this exact issue for the last couple of weeks. Don't know if the article did it, but seems like it's fixed now.

I can confirm the same. I forget when I last checked if it was working or not, probably earlier in the week. As of this morning when I checked again, it's working!

 

[Speechless]

This happens so damn often it should be a feature.

 

[capandjudy]

iTunes is a mess.....still dont have a significant reason to use it.

Ripping CDs and syncing music to my iPhone is the only reason that I can see and that has brought me to the brink of tears over and over again. It is a terrible piece of software and if there were a way around it for syncing then I would surely use it.

 

[MuGeN PoWeR]

still getting this!

 

[Guido Beijderwellen]

Me too. Ik still have the same issues after upgrading to Mac OS Catalina 10.15.1
I contacted Apple Support. They wanted me to restart the app, re-logoff and logon again,
restart the MacBook. This all without any solution. Then they asked me to prepare to re-install
the Mac OS completely. I'm not wanting to do this as I know other users have still the same
issue after all these steps.
I can work with Music (as it's no longer called iTunes) on my iPhones and also using the (beta) Webinterface on https://beta.music.apple.com/for-you , so for now it's not very urgent, but I do want to have this solved!!

 

[MuGeN PoWeR]

Me too. Ik still have the same issues after upgrading to Mac OS Catalina 10.15.1
I contacted Apple Support. They wanted me to restart the app, re-logoff and logon again,
restart the MacBook. This all without any solution. Then they asked me to prepare to re-install
the Mac OS completely. I'm not wanting to do this as I know other users have still the same
issue after all these steps.
I can work with Music (as it's no longer called iTunes) on my iPhones and also using the (beta) Webinterface on https://beta.music.apple.com/for-you , so for now it's not very urgent, but I do want to have this solved!!

for me AppleTv app doesnt work as well. When i log myself out, then i am able to browse the music but it doesnt let me play it and asks me to log in and when i log back in, i get Error has occured.

Update: I cant even log in to webinterface as well. here is the attached screenshot for it.

 

[Guido Beijderwellen]

This is all so strange. After logging of an logging on a couple of times, now the first option in Music opens, however all small windows are "empty", only showing a music note, not pictures of the albums. When I open one however the screen remains completely empty. The other two options "Browse" and "Radio" still end up with the error message: "An Error Occurred" "Try again"...

 

[MuGeN PoWeR]

This is all so strange. After logging of an logging on a couple of times, now the first option in Music opens, however all small windows are "empty", only showing a music note, not pictures of the albums. When I open one however the screen remains completely empty. The other two options "Browse" and "Radio" still end up with the error message: "An Error Occurred" "Try again"...

yeah i get the same thing!

 

[Guido Beijderwellen]

Ok I did what Apple Support asked me to do. A full re-install of the OS. Downloaded a full install of Mac OS Catalina. After the update to 10.15.2 I checked Music once again. And you guessed it, the issue is still there.
"For You" loads, but only empty tiles.
When I click on such a tile, I get a black screen, nothing happens...

"Browse" gives "An error occurred, Try again"
"Radio" gives "An error occurred, Try again"..

Shoot.. what now? Apple Support doesn't have a clue.....
Still teling me that it's a local MacBook issue and nothing to do with
the Apple Music software.... Even though I claimed that other users
have (had) the same issues...