Some Apple Music Users Unable to Load 'For You' Tab in iTunes Recently: 'An Error Occurred'

Discussion in 'Mac Blog Discussion' started by MacRumors, Feb 21, 2019.

  1. MacRumors macrumors bot

    MacRumors

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    Over the past few weeks, a handful of users have reported receiving the message "an error occurred" when attempting to load the "For You" tab in iTunes, which provides personalized recommendations for Apple Music. When clicking the "OK" button to reload, affected users are instead redirected to the "Browse" tab.

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    MacRumors has been able to reproduce this issue in iTunes version 12.9.2.5 on macOS Mojave version 10.14.3, although based on comments across the MacRumors forums and Apple Support Communities, the error message does not appear to be limited to specific versions of iTunes or macOS or any other parameters.

    Many users are able to access the "For You" tab as usual, but others have been seeing this error message persist since early February. Affected users are still able to access "For You" on an iPhone, iPad, or other device with Apple Music.

    While some affected users can temporarily access the "For You" tab in iTunes after signing out and back in to their Apple ID account, the error message eventually returns. On our affected machine, nothing we have done has restored access to the tab, including force quitting iTunes and restarting the Mac.

    All in all, this is a minor issue, but hopefully one that is addressed soon. We reached out to Apple to see if it is aware of the issue, but we have yet to hear back. One affected user claimed that Apple has engineers working on a fix.

    Article Link: Some Apple Music Users Unable to Load 'For You' Tab in iTunes Recently: 'An Error Occurred'
     
  2. now i see it macrumors 68030

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  3. Dwalls90 macrumors 601

    Dwalls90

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    #3
    I’ve had this nonstop! I hope this receives more attention and is fixed ASAP. Seems like it may be serverside and not software related.
     
  4. givemeanapple macrumors Demi-God

    givemeanapple

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    #4
    Apple. An error occurred. ™

    I thought it was my connection, good to know it's not.
     
  5. Well_Frog macrumors newbie

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    Feb 21, 2019
    #5
    I'm unsure why this is a "minor" problem. Did you mean that it's not a widespread problem?

    In terms of notifying me of new and interesting releases, For You is my main Apple source, so its loss is significant. Since I'm not a big fan of hip-hop, the Browse tab is effectively a useless mess to me.
     
  6. sharleyP macrumors newbie

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    Mar 8, 2017
    #6
    Well, iTunes is probably the most important reason I switched to Spotify. I work on both Mac and PC and on both platforms iTunes was badly misbehaving.
     
  7. LunarFalcon macrumors regular

    Joined:
    Dec 3, 2007
    #7
    I've had this error since last week. I contacted Apple Music support this morning, and they told me I'd have to reinstall MacOS (not erase, just reinstall). I haven't done it yet because that seems like a silly and extreme thing to do without knowing for sure if it will fix it.
     
  8. jamesrick80 macrumors 68020

    jamesrick80

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    #8
    iTunes is a mess.....still dont have a significant reason to use it.
     
  9. dripemailtemplates, Feb 21, 2019
    Last edited: Feb 21, 2019

    dripemailtemplates macrumors newbie

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    #9
    Had a 45 minute call with support just now who also suggested reinstalling MacOS. Hoping the exposure helps solve it!
     
  10. Dwalls90 macrumors 601

    Dwalls90

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    #10
    That seems like a BS last resort that customer service tells you when they've run out of all options.
     
  11. tkermit macrumors 68040

    tkermit

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    #11
    I've had this exact issue for the last couple of weeks. Don't know if the article did it, but seems like it's fixed now.
     
  12. funandblindness macrumors member

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    Jul 18, 2002
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    Oregon
    #12
    I did a full erase/reinstall of 10.13.6 on a 2011 imac for other reasons and have the same problem with iTunes before and after. Even tried it before restoring a backup.
     
  13. swajames macrumors regular

    Joined:
    Jan 29, 2003
    #13
    There's a ton of things wrong with much of the personalized aspects of iTunes these days. The most valuable part of the store homepage, New from Your Artists, is missing as often as it is present, and the Recommendations for You option hasn't worked for ages. Genius updates, but it always returns an error saying there are no recommendations for you at this time.
     
  14. funandblindness macrumors member

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    Oregon
    #14
    I haven't seen New from Your Artists in so long I forgot about it.
     
  15. swajames macrumors regular

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    Jan 29, 2003
    #15
    It's still there, but frustratingly intermittent. It seems to come and go almost at random...
     
  16. Pakaku macrumors 68020

    Pakaku

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    #16
    Honestly I'm more okay with this than the intended results
     
  17. Dwalls90 macrumors 601

    Dwalls90

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    #17
    I can confirm the same. I forget when I last checked if it was working or not, probably earlier in the week. As of this morning when I checked again, it's working!
     
  18. Speechless macrumors 6502a

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    Non-gentrified Brooklyn.
    #18
    This happens so damn often it should be a feature.
     
  19. capandjudy macrumors member

    capandjudy

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    Oct 31, 2013
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    Huntington, WV
    #19
    Ripping CDs and syncing music to my iPhone is the only reason that I can see and that has brought me to the brink of tears over and over again. It is a terrible piece of software and if there were a way around it for syncing then I would surely use it.
     

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