Some Sprint Users Unable to Connect to LTE After iOS 9.3 Update, Fix in the Works [Update: Resolved]

Discussion in 'iOS Blog Discussion' started by MacRumors, Mar 31, 2016.

  1. MacRumors macrumors bot

    MacRumors

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    [​IMG]


    Since the launch of iOS 9.3 last week, some Sprint users have been unable to connect to LTE networks, according to reports on Twitter and reddit. After updating, affected users say their iPhones will only connect 3G, and there appears to be no clear fix with resets and reinstalls not solving the problem for most people.

    According to one reddit user in California, he's having issues when his iPhone attempts to connect to a specific LTE band. Affected users are frustrated with the connectivity problems, with some reporting an inability to receive any messages or updates when not on Wi-Fi. Most users seeing problems appear to be using Apple's latest devices.
    As of this afternoon, Sprint has begun sending out text messages to its subscriber base, acknowledging the data connection problem. Sprint says that it is aware of the issue and "working quickly" on a fix.

    [​IMG]

    Apple this morning released an iOS 9.3.1 update with a fix for an unrelated web linking bug, and while it's not clear if the new update fixes the Sprint issue, it's unlikely as Sprint's text messages were sent out after the update was released.

    Update 4/1: According to Sprint, the data connection issues affecting users were resolved this morning.

    Article Link: Some Sprint Users Unable to Connect to LTE After iOS 9.3 Update, Fix in the Works [Update: Resolved]
     
  2. SSD-GUY macrumors 6502a

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    #2
    So much for being the "most stable release of an update" ever.
     
  3. JGIGS macrumors 6502a

    JGIGS

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    #3
    How many betas did they release again? Apple software glitches are getting ridiculous.
     
  4. TMRJIJ macrumors 68030

    TMRJIJ

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    #4
    I'm cool :cool:... Didn't give a crap about Sprint. I don't even use my cellular service since 90% of the people at my college who contact me having iPhones and use Wi-FI 24/7.
     
  5. Studioman macrumors regular

    Studioman

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    #5
    Sounds like not to many beta users have sprint
     
  6. John.B, Mar 31, 2016
    Last edited: Mar 31, 2016

    John.B macrumors 601

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  7. ghostface147 macrumors 68030

    ghostface147

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    #7
    My wife did have a sprint carrier update that ran last night.
     
  8. avanpelt macrumors 68030

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    #8
    Well that sucks for their customers because Sprint's 3G network is truly awful.
     
  9. Futurix macrumors 6502

    Futurix

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    #9
    This is most likely due to Sprint's carrier update which just happened to be sent at the same time as 9.3 - not much to do with Apple.
     
  10. TMRJIJ macrumors 68030

    TMRJIJ

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    #10
    This is probably because of the Sprint Carrier Update.
    Shows that the Apple Bashers aren't actually reading the articles.
     
  11. thisisnotmyname macrumors 68000

    thisisnotmyname

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    #11
    how did we find out, did someone accidentally use Sprint? (I kid, I kid)
    --- Post Merged, Mar 31, 2016 ---
    Geez we think alike. Want to grab a coffee?
     
  12. iOSFangirl6001 macrumors 6502

    iOSFangirl6001

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    #12
    Sprint is awful period. Bet this is a desperate attempt by Sprint at Scapegoating or an excuse for that

    My thoughts exactly lol
     
  13. iansilv macrumors 65816

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    #13
    Im a sprint user- I notice the data speed sucked but TBH I just chalked it up to Sprint's network! So- cool! I guess it doesn't really suck as bad as I had resigned myself to believing... :)
    --- Post Merged, Mar 31, 2016 ---
    Guys! That's not nice!! I'm a Sprint customer!

    .... and I just assumed the network sucked as usual...
     
  14. im_to_hyper, Mar 31, 2016
    Last edited: Apr 2, 2016

    im_to_hyper macrumors 65816

    im_to_hyper

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    #14
    I had been reporting issues with LTE not working since the second beta... With each release I reported the issue again. Of course, I wasn't as detailed as this person was in diagnosing the problems. Interestingly enough, i'm also in LA County and didn't get the text message.

    Edit: to clarify: I reported the issue multiple times using the Sprint Zone app to Sprint. I did report the issue to Apple as well and request they follow up with the carrier for a fix... Sprint Zone is the way to go when reporting signal issues.
     
  15. TheHorrorNerd macrumors regular

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    #15
    It's not an Apple problem. It's a Sprint problem. hence the sprint apology.
    You get what you pay for when you go Sprint...
     
  16. JosephAW macrumors 68000

    JosephAW

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    #16
    I was having this problem this week. I was getting no service or 1x or 3G. Even after toggling airplane mode and rebooting no LTE.
    But here's the kicker. I'm on iOS 8.4.1 on my iPhone 6.
    So it was a sprint problem. Not iOS 9.3.
     
  17. BasicGreatGuy Contributor

    BasicGreatGuy

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    #17
    This problem can, and has happened to other carriers, not just Sprint.
     
  18. SgtPepper23 macrumors regular

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    #18
    you may be right, but i know i made sure to submit bug reports about this...

    you have no idea...

    i can confirm this, based on my experiences.

    last night, i reverted back to 9.2.1, however, it retained the faulty carrier update. and since i didn't want to bother with a factory reset, i went back to 9.3... this morning when i saw 9.3.1, i was just a bit hopeful that it'd been fixed, just my hopes up...
    interesting to note, my LTE was working in South Orange County this morning, but as i returned up to LA it started deteriorating to the point where i had to shut off my 3G again... Speaking with Sprint Engineers in a bit if i can
     
  19. miniyou64 macrumors 6502

    miniyou64

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  20. C DM macrumors Sandy Bridge

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    #20
    How will that affect Sprint again?
     
  21. LIVEFRMNYC macrumors 604

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    #21
    It's Sprint's fault cause they are Sprint.
     
  22. iOSFangirl6001 macrumors 6502

    iOSFangirl6001

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    #22
    Trust me it STILL Sucks. Anyone and every I've dealt with who uses it updates or no updates has issues. Every past Sprint experience I've ( and those I've known ) have had has sucked.


    So still convinced their network is trash
    --- Post Merged, Mar 31, 2016 ---
    This lol
    --- Post Merged, Mar 31, 2016 ---
    Yep pretty much lol
     
  23. BasicGreatGuy Contributor

    BasicGreatGuy

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    #23
    It appears that this has turned into the 'facts be damned bash Sprint at all cost, because no other carrier has had connection problems before' thread.
     
  24. mwhetnall macrumors member

    mwhetnall

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    #24
    If this is a carrier update issue from Sprint, why is the article still titled as an iOS 9.3 issue?
     
  25. TMRJIJ macrumors 68030

    TMRJIJ

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    #25
    You didn't read the article either, did you? :cool:
     

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