Something better round the corner

[maflynn]

Facts matter.

You're right
Lets take a look at the facts: MacBook owners have been complaining about Apple's butterfly keyboard for years. Here's how the problems unfolded.

Here's a snippet of the time line in the article.

March 2019 — Apple apologizes to customers affected by the butterfly-keyboard malfunctions.
Apple
Apple released a statement on March 27, in which it apologized to MacBook users affected by issues with its butterfly keyboard. The Wall Street Journal first reported the statement in a column highlighting the problem.

"We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry," Apple said in its statement. "The vast majority of Mac notebook customers are having a positive experience with the new keyboard."

April 2019 — The Basecamp chief technology officer says nearly half of the company's laptops with Apple's third-generation butterfly keyboard are failing.
David Heinemeier Hansson, the chief technology officer at Basecamp and the creator of the popular web-application framework Ruby on Rails, tweeted about the issues his company has been facing in regard to Apple's butterfly keyboard.

"Nearly half of all the 3rd-generation, membrane-enhanced keyboards in the 2018+ MacBooks are failing at Basecamp," he wrote. "This is not a 'small number.' It's a catastrophe and Apple should do a total recall."

Hansson followed up by conducting a Twitter survey, which indicated that 53% of the 7,577 respondents said they are experiencing keyboard issues but are "living with it." Eleven percent of respondents said they encountered problems but Apple repaired them, and 36% reported that their keyboard is perfect.

There's no getting around that the design of the keyboard causes such a high rate of failure that Apple imposed a repair program and apologized. You have to be doing some serious logical gymnastics to think that the keyboard is not flawed. My opinion is that the the OP is better off waiting. You have a different opinion that's fine, but to couch yours in fact and mine in hyperbole is quite humorous at best since it's so easy to pull evidence of keyboard failures off google to back up my statements.

You love the keyboard, that's awesome but that doesn't change the fact that many owners who may also love the keyboard are incurring failures. Simple as that

 

[CRoebuck]

I took the view that I knew what could happen but I would deal with it should the need arise. The need arose and it was returned

Returned or repaired? If returned, was it replaced by an alternative?

 

[LeeW]

Returned or repaired? If returned, was it replaced by an alternative?

Returned and refunded in full after having it a few months. Not that they wanted to, but, causing a scene in the store sometimes gets the right result

I felt that given I was treating it so carefully and the R key and spacebar still stopped working, it was not worth another go. So hoping to find a replacement today, Windows.

 

[pshufd]

I think there are a couple of reasons. The first being that their particular device hasn't had a problem (yet). The second just has to do with verifying an expensive purchase. No one wants to know or admit that something they paid a significant amount of money for has an inherent design flaw. My 2018 has not had a keyboard issue, but I do believe that where there is smoke, there is fire.

Validating?

 

[Donnation]

Validating?

Exactly.

 

[twanj]

WWDC is 3 weeks from Monday. Just wait!

I'm on a MBP 2012, I've been wanting to upgrade for years!

 

[pshufd]

WWDC is 3 weeks from Monday. Just wait!

I'm on a MBP 2012, I've been wanting to upgrade for years!

We're all hoping.

 

[josh bear]

thanks All.