Man if this ain't an understatement, I don't know what is. I got on board with Sonos when the Playbar and Sub were first released over 10 years ago. Back when a hardwired "hub" or whatever they called it then was required still. Then they updated the system to not need a hardwired unit of any kind. Then when that connection kept crapping out and they released the "Boost" (clearly an attempt to cover the shortcoming) that only worked for a while until it caused more problems than it helped.I love my Sonos speakers but “software issues” could be an appropriate slogan for the company. Their software, especially their app, is insanely buggy for how much those speakers cost. I can’t imagine how bad this must have been to delay things.
Still currently have the Playbar/Sub/rear Play:1's surround setup still, 4 more Play:1's, a Play:3 and an old Play:5 on its own system since it's not compatible. The app always takes forever to load all the zones, they all skip terribly any time you first start music, and even with automatic system updates enabled I will still find that updates are available when I go manually check about 80% of the time. And when I attempt to run those updates it'll say they failed at least 50% of the time....then when I try to start them again it'll say the system is up to date instead.
I've got small kids, so we play rain sounds throughout the night in their room, the living room and our room. Pretty simple, you'd think. Just loop the same track over and over with a crossfade enabled. Yet every few days I end up having to unplug and reboot a couple of the speakers because it will start to continually drop out audio. Almost like it's a buffer overflow or something that it can no longer recover from. Sonos support says that's not the case and tells me there's wireless interference too close to one speaker or another. But the speakers they mention don't have any wireless things near them. And the surround setup is hardwired via optical cable to the TV, but it will drop out while watching TV as well at times. Has me wanting to upgrade to something else, but I like the multi-room setup too much and put up with it for now. I hesitate to put any more money into Sonos products because of it.
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