Space black link wearing out

reden

macrumors 6502a
Original poster
Aug 30, 2006
604
460
Only been a couple weeks and the link is wearing out on the inside. I took it to an Apple Store today to get it checked out. They're replacing it with a new one. I'm concerned this will happen with the new one, but I hope not. Anyone had this problem as well?
 

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JayLenochiniMac

macrumors G5
Nov 7, 2007
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A couple of members have reported the same thing but it doesn't mean it's a problem across the board. As with everything, there's bound to be manufacturing defects.

We saw the same thing with the black rubbing off like crazy with just a cloth on the Black and Slate iPhone 5. Of course everyone who had these units were concerned that they all were like that, but there were only a few affected units.

Just replace as needed when it comes to those manufacturing defects.
 

Karnicopia

macrumors 6502
Mar 27, 2015
429
247
I've had one for two weeks and that's not normal from what I'm seeing. Mine looks fine. if that was a consistent issue all of your links should wear evenly. Looks like the coating didn't bond right on one of the links but the others are fine.
 
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MH01

Suspended
Feb 11, 2008
12,118
9,213
Weird that it's on that one link. Have you noticed any issues with the watch itself?
 

reden

macrumors 6502a
Original poster
Aug 30, 2006
604
460
Havent noticed anything wrong with the watch itself. I know it's weird that it's only that one link, but it is also on the outside of it. Just as long as Apple replaces it I'm fine.
 

fischersd

macrumors 601
Oct 23, 2014
4,555
1,279
Vancouver, BC, Canada
Actually, it's not weird at all. This is similar to the problems we saw on the DLC peeling thread.
Apple's DLC coating partner is obviously having some issues with impurities on the links before the links are coated, causing the coating to fall away from the stainless steel.
Luckily, there haven't been a large number of these reports yet (at least not on here) - let's hope it remains very rare.
Definitely get it replaced under warranty. If they give you a hard time, come back here and we can hook you up with the members that already had their bands replaced with this issue.
 

Paint2215

macrumors member
Apr 29, 2015
85
12
On my watch the links that are facing down on my wrist are wearing on the corner in a consistent manner.

I will take some pictures when I get home tonight.
What is the best way to report a problem to Apple?
 

fischersd

macrumors 601
Oct 23, 2014
4,555
1,279
Vancouver, BC, Canada
On my watch the links that are facing down on my wrist are wearing on the corner in a consistent manner.

I will take some pictures when I get home tonight.
What is the best way to report a problem to Apple?
If you have AC+, I would call them (as for any warranty exchanges, you're eligible for an express replacement). If you don't have AC+, I would likely kick off a chat session from my browser (or pop into an Apple Store). Half the time it seems the customer service reps ask you to take things into the store to have them inspect it. (hopefully they're using discretion - not everyone lives close to an Apple Store) :)
 

JayLenochiniMac

macrumors G5
Nov 7, 2007
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Weird that it's on that one link. Have you noticed any issues with the watch itself?
Weird it's isolated to that link
I don't think it's that weird. The links are progressively sized to increase in width as they approach the case so it's likely that links of a specific width were manufactured and coated en mass in a batch (before assembly), and that single link came from a bad batch.
 

Paint2215

macrumors member
Apr 29, 2015
85
12
If you have AC+, I would call them (as for any warranty exchanges, you're eligible for an express replacement). If you don't have AC+, I would likely kick off a chat session from my browser (or pop into an Apple Store). Half the time it seems the customer service reps ask you to take things into the store to have them inspect it. (hopefully they're using discretion - not everyone lives close to an Apple Store) :)
I made an appointment at the Genius Bar for Monday with some comments about the problem. I have AC so I'm not too worried about them replacing it, I just don't want to have to give it up until a replacement arrives.
 

ant69

macrumors regular
Feb 2, 2009
235
50
I noticed (also on the inside of just 2 links) the same type of markings.... took it into my local apple store who are ordering a replacement band from me, as they could easily see it wasn't wear and tear or user damage. It will be interesting to see how long the replacement band takes to come in, the genius i spoke to did not know as they had not ordered replacement bands before.
 

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Mr. Buzzcut

macrumors 65816
Jul 25, 2011
1,037
486
Ohio
I don't think it's that weird. The links are progressively sized to increase in width as they approach the case so it's likely that links of a specific width were manufactured and coated en mass in a batch (before assembly), and that single link came from a bad batch.
I'm not sure about that. Apple claims that the bracelet is assembled prior to being brushed for a uniform texture. I'd be interested to know what then happens to get the coating properly applied.

Looking at Apple's site, I have to say this is another instance where their use of CGI is a recipe for disappointment in the actual product. For the folks who posted pictures, do you feel the marketing images are representative of the product that was delivered? Maybe it's just the quality of the photos, but the real bracelets seem much more crude in fit and finish than Apple's images.

http://www.apple.com/ca/watch/apple-watch/space-black-stainless-steel-case-space-black-link-bracelet/
 

JayLenochiniMac

macrumors G5
Nov 7, 2007
12,815
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I'm not sure about that. Apple claims that the bracelet is assembled prior to being brushed for a uniform texture. I'd be interested to know what then happens to get the coating properly applied.

Looking at Apple's site, I have to say this is another instance where their use of CGI is a recipe for disappointment in the actual product. For the folks who posted pictures, do you feel the marketing images are representative of the product that was delivered? Maybe it's just the quality of the photos, but the real bracelets seem much more crude in fit and finish than Apple's images.

http://www.apple.com/ca/watch/apple-watch/space-black-stainless-steel-case-space-black-link-bracelet/
Brushing isn't the same as coating. They could be coated separately, assembled then brushed.
 

fischersd

macrumors 601
Oct 23, 2014
4,555
1,279
Vancouver, BC, Canada
Looking at Apple's site, I have to say this is another instance where their use of CGI is a recipe for disappointment in the actual product. For the folks who posted pictures, do you feel the marketing images are representative of the product that was delivered? Maybe it's just the quality of the photos, but the real bracelets seem much more crude in fit and finish than Apple's images./
Do you actually own one of these or are you basing your opinion on....?

If anything, I think my SBSS link bracelet looks far better than the marketing photos you've posted.

It's entirely possible that the SBSS links aren't brushed as the regular SS links are (otherwise disassembling for the DLC process would add far more complexity than the value of the brushing to the texture would be worth).
 

Mr. Buzzcut

macrumors 65816
Jul 25, 2011
1,037
486
Ohio
Do you actually own one of these or are you basing your opinion on....?

If anything, I think my SBSS link bracelet looks far better than the marketing photos you've posted.

It's entirely possible that the SBSS links aren't brushed as the regular SS links are (otherwise disassembling for the DLC process would add far more complexity than the value of the brushing to the texture would be worth).
It's right there in my post. I compared the photos posted in this thread with Apple's images. I don't own SBSS hence my question to those who do. I have many Apple products and none live up to the marketing images (whether CGI or heavily retouched photos). I generally am pleased with the quality anyway but something as precise as a watch should be is different to me and may cross the threshold of acceptability (for me).
 

fischersd

macrumors 601
Oct 23, 2014
4,555
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Vancouver, BC, Canada
Heh, I wouldn't be comparing phone pictures to professional pics / photoshopping. As much as we may tout the camera in the iPhone 6, people grabbing snaps showing damage aren't exactly looking at their lighting sources before sending their pictures in. :)
Sorry, that's pretty foolish.
 

Mr. Buzzcut

macrumors 65816
Jul 25, 2011
1,037
486
Ohio
Heh, I wouldn't be comparing phone pictures to professional pics / photoshopping. As much as we may tout the camera in the iPhone 6, people grabbing snaps showing damage aren't exactly looking at their lighting sources before sending their pictures in. :)
Sorry, that's pretty foolish.
Don't care about lighting. I do care about how things fit together, surface texture, etc. Anyway, you already answered my question so no need to berate me over asking it in the first place. Thanks.
 

MartyCan

macrumors 68000
Oct 31, 2012
1,510
343
Near Toronto, ON
Only been a couple weeks and the link is wearing out on the inside. I took it to an Apple Store today to get it checked out. They're replacing it with a new one. I'm concerned this will happen with the new one, but I hope not. Anyone had this problem as well?
Not saying it shouldn't be replaced but there's a world of difference between "wearing out" and "anodization is coming off one link."
 

Paint2215

macrumors member
Apr 29, 2015
85
12
Went to the Apple Store today. They are replacing the band. They guy took one look and there was no question there was a problem. If it happens again I'm not sure what I will do.
 

ant69

macrumors regular
Feb 2, 2009
235
50
from what I've noticed, all (or at least most) of these 'peelings' are on the inside of the watch band? maybe its a manufacturing defect that's reacting with sweat from our skin?

- for those of you that have had replacement bands - how long did they take to arrive? Thanks!
 

reden

macrumors 6502a
Original poster
Aug 30, 2006
604
460
I'm not sure about that. Apple claims that the bracelet is assembled prior to being brushed for a uniform texture. I'd be interested to know what then happens to get the coating properly applied.

Looking at Apple's site, I have to say this is another instance where their use of CGI is a recipe for disappointment in the actual product. For the folks who posted pictures, do you feel the marketing images are representative of the product that was delivered? Maybe it's just the quality of the photos, but the real bracelets seem much more crude in fit and finish than Apple's images.

http://www.apple.com/ca/watch/apple-watch/space-black-stainless-steel-case-space-black-link-bracelet/
To me the actual bracelet and watch were both extremely and accurately represented on Apple's site.
 

mr.anthonyramos

macrumors 6502a
Apr 25, 2015
504
366
Hong Kong
from what I've noticed, all (or at least most) of these 'peelings' are on the inside of the watch band? maybe its a manufacturing defect that's reacting with sweat from our skin?

- for those of you that have had replacement bands - how long did they take to arrive? Thanks!
I highly doubt this. Only certain links are affected. Mine, affected two links that had very little contact with my wrist.