Spacebar replacement key for new MBPs

[waziazi]

I broke the little hooks under the spacebar key after removing it and attempting to reinsert it on my new 13" 2018 MBP /w TB. Now half of the spacebar is locked in place and the other half is not.

How should I go about getting this fixed? Is this something they can fix at the Apple store? Or should I purchase a spacebar replacement key and attempt it again? And if so where do I buy genuine or high quality replacement keys?

 

[maflynn]

How should I go about getting this fixed?

Call apple.

Is this something they can fix at the Apple store?

They will need to replace the entire top case. I read somewhere that not even apple can cleanly remove the space bar, its so delicate. In all likelihood you will need the entire topcase assembly and get a full new keyboard.

You can thank Apple for designing a keyboard that is virtually un-repairable.

 

[Tim018]

How should I go about getting this fixed?

By handing about $600 to Apple if they don't cover it under warranty

 

[waziazi]

Call apple.


They will need to replace the entire top case. I read somewhere that not even apple can cleanly remove the space bar, its so delicate. In all likelihood you will need the entire topcase assembly and get a full new keyboard.

You can thank Apple for designing a keyboard that is virtually un-repairable.

The laptop is still within the 1yr apple warranty. Do you think this is something they will cover?

 

[jerryk]

The laptop is still within the 1yr apple warranty. Do you think this is something they will cover?

A little questionable.

On the one hand it could be construed as accidental damage which is not covered unless you have AppleCare+, and even then there is a fee.

But, on the other hand, one could argue that you should not have remove it and clean it for it to work properly, ... Assuming that is why you removed the space key.

 

[BuCkDoG]

I would try to find a way to get it covered if I were you. Go make friends with one of the Genius Bar clowns and see if they will cover it under warranty for you.

 

[Fishrrman]

Because you tampered with the spacebar, Apple may -- or may NOT -- cover it under the warranty.

If they refuse, be prepared to pay $600-700 to get it fixed (requires an entirely new top case).

 

[maflynn]

The laptop is still within the 1yr apple warranty. Do you think this is something they will cover?

You can try, but I would be honest with them and try not to hide the fact that you broke it yourself. Apple is really good with customer service and they may fix it for free, but they the warranty is voided since you broke the keyboard

 

[baryon]

I broke the little hooks under the spacebar key after removing it and attempting to reinsert it on my new 13" 2018 MBP /w TB. Now half of the spacebar is locked in place and the other half is not.

How should I go about getting this fixed? Is this something they can fix at the Apple store? Or should I purchase a spacebar replacement key and attempt it again? And if so where do I buy genuine or high quality replacement keys?

First try talking to Apple, and in the likely event that they pretty much want you to just buy a new computer, I'd order a bunch of ideally genuine space bars from somewhere and hope that one of them won't break. That is, if whatever broke is part of the space bar key itself, and not the rest of the computer.