Fantastic. Speck always gets the buttons right. Really easy to press with just enough feedback.
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Speck Cases just emailed me and they've got 6+ stock!
- Thread starter bunnicula
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Fantastic. Speck always gets the buttons right. Really easy to press with just enough feedback.
I forgot to ask you: does your case have a space/gap near the top of the case where the front-facing camera and speaker are located? Mine doesn't sit flush with the screen right in that area. Not sure if it's a feature or defect.
There does seem to be a little of a lift in the that area along with where the charging port it.
Interesting. I'm wondering if that's the way it's supposed to be or a feature. Don't know how it could be a feature though. Other than that gap and the twisting issue, it fits and feels great so far.
Keep me (us) posted if Speck responds.
The Speck Twitter page has been inactive since Friday so I went to their website to send an email and noticed they have a live chat option. The person I spoke to was very helpful and agreed my case shouldn't look the way it does from the picture I sent over. He instructed me to reply to my confirmation email (I used my shipping email) with some pictures and it will get taken care of. I'm sending off 1 picture and 2 quick videos that show the defect.
I suggest anyone that has the problems that have been described to use the live chat option on Specks support page and they will take care of it.
Speck Cases just emailed me and they've got 6+ stock!
Awesome, thanks for the heads up. I emailed them yesterday and haven't heard back. I'll try that live chat option right now.
EDIT: Just called them. They said that since they don't have any more 6 Plus cases in stock that they could not process a warranty claim since they don't know when they'll have them in stock. Good news is I can definitely file a warranty claim, but I just have to wait until they're in stock. I don't know if what they were saying was true, but oh well. It makes sense at the very least. The rep was very knowledgeable and knew that this was the first batch of 6 Plus cases, so the rep hadn't heard of any defects yet.
I also just removed the CandyShell and noticed that there was indeed dust buildup around that area, as well as the entire top of the screen and bottom near the charging port. I'm going to use my Incipio NGP until I can get a warranty replacement.
Awesome, thanks for the heads up. I emailed them yesterday and haven't heard back. I'll try that live chat option right now.
EDIT: Just called them. They said that since they don't have any more 6 Plus cases in stock that they could not process a warranty claim since they don't know when they'll have them in stock. Good news is I can definitely file a warranty claim, but I just have to wait until they're in stock. I don't know if what they were saying was true, but oh well. It makes sense at the very least. The rep was very knowledgeable and knew that this was the first batch of 6 Plus cases, so the rep hadn't heard of any defects yet.
I also just removed the CandyShell and noticed that there was indeed dust buildup around that area, as well as the entire top of the screen and bottom near the charging port. I'm going to use my Incipio NGP until I can get a warranty replacement.
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Got mine Friday. It seemed a bit curved. Fits fine. No spinning.
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Mine fits like a glove. I say defect.
Yep, judging from your pics, mine looks like its defective. If there wasn't dust buildup around the gap areas I wouldn't care, but for now I'm going back to the Incipio NGP until I can get a warranty replacement.
Could be the black ones are defective only for some reason. I haven't gotten a response back from the email I sent them so hopefully I hear back in another day or two. They didn't say anything about not having stock to replace right away so we shall see.
Yeah that's definitely a possibility. Let me know if you are able to get a warranty replacement, because if so, I'll be calling back right away.
Yeah. Go for replacement.
Mine was SUPER tight and tough to get onto the phone. I don't know what is vexing Speck about these cases, but they sure appear to be struggling.
I called yesterday and they said they couldn't file a warranty claim because they didn't have any replacement stock to ship out to me. I'll call back in a week or so. I have until the 28th to return it for a full refund.
I don't know either. They nailed it with the 5/5s cases, but appear to be struggling with both the 6 and 6 Plus versions. I'm somewhat disappointed to be honest.
EDIT: Just requested a warranty replacement by emailing Speck's customer service department per the instructions on their website. We'll see if they get back to me.
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They replied to my email about a few hours ago but for some reason they couldn't open my dropbox link. So I attached a photo and linked them to 2 youtube videos I took as well. I'm guessing sometime tomorrow I will have another update.
We have a 6 one that we bought at Best Buy. Also fit like a glove. Was not black, though. White/blue.
Keep us posted. I'm hoping to hear back from them today regarding my warranty claim.
I'm wondering if the black/slate color is having production issues...
This is what I got back from them. Cases are out of stock so pretty much I have the choice of waiting for a replacement or returning the case for a refund and trying out something else if I want to.
Speck CS said:
My guess is that the black/slate sells out almost instantly because it's the only color worth a crap. IMO of course. The others are ok, but seem on the feminine side. The white/black is not bad (I had one on my current iPhone 5 for a long time) but they really need better color options.
Thanks for sharing. I'm assuming I'll get the same response. I have until the 28th to return, so I'll probably hold out until then.
