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Spent 40 minutes explaining Apple Pay to my credit union's branch manager

Ntombi

Ntombi

macrumors 68040
Original poster
Jul 1, 2008
3,822
1,636
Bostonian exiled in SoCal
I had emailed my credit union, and spoken to someone in the branch a couple of weeks ago, but this time I went and spoke to the branch manager.

She had never heard of Apple Pay, and, after I gave a little description, she asked for an explanation from the ground up. A CS rep who was free also sat in on the conversation. They were both clueless, but sounded amazed and interested, and even pulled up some of information on the web as I was explaining. I spent a lot of time emphasizing the benefits to the financial institutions, of course.

I was disheartened by the lack of knowledge--especially considering how many other local credit unions are already participating, but at least I feel like I got the ball rolling.

My CU is small, and serves only my city, so they tend to be behind when it comes to taking advantage of tech (they're still beta testing mobile deposits!), but they do a good job when they finally catch up. They're also great about handling security breaches, erring on the side of caution, which costs them more money in the short term.

I feel like we might get it in a year. :/

Anyone else trying to encourage their bank/credit union to join the Apple Pay bandwagon?
 
Credit unions are usually slow with the consumer front tech.
A lot stuff especially mobile is being contracted out.
.....
I work at a software company that writes your credit unions software.
 
I love my local credit union, but it's stuff like that made me jump ship. You do get some benefit from putting up with the national banks crap I guess. :rolleyes:
 
Vetvito said:
Credit unions are usually slow with the consumer front tech.
A lot stuff especially mobile is being contracted out.
.....
I work at a software company that writes your credit unions software.
Click to expand...
Yeah, they are. It took me (and others, of course) a couple of years of nudging to get them to release a mobile app. But once they did, it worked very well, and they've continued to update it regularly. I like that aspect, and gave them that feedback as well.
CEmajr said:
Luckily I'm with Navy Federal Credit Union. They should be :apple: Pay ready by next month.
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I actually used Navy Federal, and the fact that both of the major credit unions nearby are already on board, as selling points.

Shoot, I could have used PowerPoint, for all that it was a sales meeting. :p
 
I use Huntington bank, and I was relieved when they said they would be supporting Apple Pay as quickly as possible. Sadly, the only card I have that supports it right now it my Capital One credit card. :(
 
Just an update. I got this e-mail reply to the comment card I also submitted, at the branch manager's suggestion.



Dear Ntombi,

Thank you for recently completing a comment card when visiting our East Long Beach branch. Your comments focused on two key items including 1) Apple Pay and 2) mobile deposit capability.

Apple Pay –We do intent to participate in Apple Pay. We are actively working on agreements with Apple, VISA, and our card networks to participate in this service. Apple Pay leverages Apple’s Passbook application and the NFC (near field communication) chip which was included in the iPhone 6 and iPhone 6 plus to enable consumers to make payments at participating retailers. Apple chose to confidentially work only with the largest card issuers (Chase, Bank of America, Capital One, Citi, Wells Fargo, etc) prior to releasing their announcement (September 9th). It wasn’t until October 2014 that Apple opened up the process for the other 12,000 U.S. financial institutions to participate in Apple Pay. It is a rather complex process behind the scenes but be assured that we are working on it and plan to make our cards available for use with Apple Pay. I cannot yet provide you with a timeframe given Apple, VISA / MasterCard, and the various networks have numerous (thousands) who are going through the same process as us. We will plan to send out communications when it becomes available.

Mobile Deposit – We are actively testing mobile deposit and working aggressively to bring this to both iPhone and Android devices. We have every intention of releasing this to Members before the end of the year. That should help make things more convenient for you when handling your checks for deposit.

To help further ease concerns you may have with our ability to keep pace with larger financial institutions, I thought I would also share that we are planning to convert our proprietary ATMs to be image enabled (no envelope needed when making an ATM deposit). This is planned for the first quarter of 2015. We are also working on EMV credit and debit card which should start to be deployed near the 4th quarter of 2015.

Please know that we are committed to keeping pace with the various technology changes that are being introduced and we are committed to meeting your financial service needs.

I would be happy to personally address any further questions you may have. Please feel free to call me at (xxx) xxx-xxxx extension xxxx or reach me by email at xxxxxxxxx.

Sincerely,
Click to expand...

So hopefully, I'll be seeing Apple Pay on my everyday debit and credit card by this time next year. This delay is the price I pay for the personalized service and other benefits of banking with a small local credit union.
 
I also use a local CU - they have several locations and serve a city of roughly 1 million people. Spoke with the Branch manager about the same 2 things you did recently. Found out that mobile deposit had just been introduced but had to opt in before it would show on the app. ApplePay is expected sometime in 2015.

This CU also is behind in technology but they do a very good job. They always greet me by first name when I enter the lobby. Little perks keep me there.
 
took your 40mins to explain Apple Pay? ... max time should of been 5mins from start ground up to this is how it works
 
I also use a credit union but they are so behind with the times it's not even funny. They just recently got a mobile app. I imagine i'll move my funds to another institution. Theres not really a huge benefit for me anyway ive been a member of this CU for about 6 years. Yes, i said it. I will switch institutions to use apple pay. I'm all about tech and moving forward. Its just plain convenient.
 
Ntombi said:
Just an update. I got this e-mail reply to the comment card I also submitted, at the branch manager's suggestion.





So hopefully, I'll be seeing Apple Pay on my everyday debit and credit card by this time next year. This delay is the price I pay for the personalized service and other benefits of banking with a small local credit union.
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This is what has been said all along. You need to wait for financial institutions to catch up here. Somehow people just expected Apple Pay to work out of the gate with every single bank. That is just plain silly. What is even more silly is spending 40 minutes trying to explain anything to your bank. Asking them about it is one thing, sitting there for 40 minutes discussing the ins and outs of it is ridiculous. Perhaps I just value my time slightly, that could be it.

My bank just started accepting mobile deposits within the last 5 months. I don't expect nor do I care if they want to start supporting Apple Pay. Maybe I'm on the top floor of apathy on this subject, but I figure these banks will catch up and if not, I will move to another if it is so damn important for me to use Apple Pay exclusively.
 
GoCubsGo said:
This is what has been said all along. You need to wait for financial institutions to catch up here. Somehow people just expected Apple Pay to work out of the gate with every single bank. That is just plain silly. What is even more silly is spending 40 minutes trying to explain anything to your bank. Asking them about it is one thing, sitting there for 40 minutes discussing the ins and outs of it is ridiculous. Perhaps I just value my time slightly, that could be it.

My bank just started accepting mobile deposits within the last 5 months. I don't expect nor do I care if they want to start supporting Apple Pay. Maybe I'm on the top floor of apathy on this subject, but I figure these banks will catch up and if not, I will move to another if it is so damn important for me to use Apple Pay exclusively.
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Oh please. People/CUs don't know and won't learn unless you teach them. Sometimes its the price you pay to get the service you want. His CU must be really good for him to take that kind of time to explain it to them instead of going to another bank that does have ApplePay. Heaven forbid someone take the time to help someone else help them out.
 
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MTShipp said:
I would try but my CU, though the largest in NC, does not seem interested in hearing my input. It could just be my local branch though.
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State Employees Credit Union?

I emailed them a couple of weeks ago and they gave a pretty lame response about how they feared it would be insecure and pointed out that the introduction of the iPhone 6/6+ and iOS had not been "smooth". I explained to them that it is just a branch off the same system (EMV) that is being implemented by them and everyone else to accept Chip and Pin next year and they said they would forward and get back to me.

I also asked about an app or a possibility of doing mobile payments and they flat our said they will not support them. They do have a mobile enabled version of their site though.

I am also able to go to USAA (have insurance through them already) so I may have to consider moving if they don't wake up and realize its no longer 2002.
 
Wow, I guess I'm really lucky with how forward thinking my CU is. They only have about 1.1 billion in assets, but they've had mobile deposit for a few years and will support Apple Pay on December 15th.
 
simon48 said:
Wow, I guess I'm really lucky with how forward thinking my CU is. They only have about 1.1 billion in assets, but they've had mobile deposit for a few years and will support Apple Pay on December 15th.
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Just curious, which CU do you use. Mine is pretty much the exact same size in assets and is on the same type of timeline with Apple Pay adoption.
 
Mine is a regional cu, Eastman CU, very up to date on mobile stuff and online stuff but no plans as of yet to support Applepay. I love them and will maintain one account there but at the first of the year I'm going to start using Wells Fargo.
 
sdilley14 said:
Just curious, which CU do you use. Mine is pretty much the exact same size in assets and is on the same type of timeline with Apple Pay adoption.
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UW Credit Union, it's based in Madison WI.

Edit: I just noticed you're in Wisconsin, are you're at UW Credit Union too?
 
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I don't have an iPhone 6 yet, but I hope my CU is working on getting Apple Pay. We've had a decent mobile app for a little over a year maybe. I've been much happier with them than I was with US Bank. Free checking is awesome.
 
I too have been putting the pressure on my CU. Like I told them, I'm not threatening to leave, but I will if they don't adopt apple pay soon. So convenient, fast, secure etc.
 
ihatephish said:
I too have been putting the pressure on my CU. Like I told them, I'm not threatening to leave, but I will if they don't adopt apple pay soon. So convenient, fast, secure etc.
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That sounds like threatening to leave to me. ;)
 
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