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rstark18

macrumors 65816
Original poster
Sep 18, 2009
1,075
353
My original Sport Band that came with my watch that is almost a year old is peeling (best way I can describe it). See the pic. I don't even use that band that often, probably once a week. Is that something they would consider a warranty replacement?

1C5NV8F.jpg
 

cwanja

macrumors 6502a
Jun 23, 2010
742
436
Texas
I would think if it is the original band, it carries the same warranty as the watch. Take it to Apple or contact them through chat for definitive answer.
 

jpn

Cancelled
Feb 9, 2003
1,854
1,988
I'm curious as to why you think that band might be delaminating.
is it salt-water usage? excessive abrasion? exposure to high heat? or what?
 

rstark18

macrumors 65816
Original poster
Sep 18, 2009
1,075
353
I'm curious as to why you think that band might be delaminating.
is it salt-water usage? excessive abrasion? exposure to high heat? or what?

Definitely non of the above. I only wear it while I’m biking once or twice a week and nothing rubs against it. It’s a strange pattern.
 

jpn

Cancelled
Feb 9, 2003
1,854
1,988
thanks.
its a very strange kind of quality problem.
its definitely defective.
especially since the sport band is the band that is supposed to be able to be worn in all sorts of sports activities.
apple will replace it if it was purchased and returned within 1 year.
 

rstark18

macrumors 65816
Original poster
Sep 18, 2009
1,075
353
It’s 11 months old. I’ll head to the store tomorrow and see what they say.
 

44267547

Cancelled
Jul 12, 2016
37,642
42,493
It was covered. Got lucky they did it without an appointment.
Everyone that helped me said they had never seen that problem.

There Actually have another threads on the band peeling, it’s just probably a defective batch that came out from the factory that way, but it has been reported before at least on Macrumors through user threads in the Apple Watch forum.
 
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Jinjin

macrumors G3
Mar 22, 2011
8,313
13,233
London, UK.
have the same 'wear' with my original band around 11 months old. Again normal use, no swimming only gym/running so more sweat related if anything.

I'll speak to Apple too
 

Julien

macrumors G4
Jun 30, 2007
11,836
5,434
Atlanta
Well, technically it's not a problem; it's called "wear", and while it's nice for you you were able to get help, don't be surprised if/when you see it again.
I have a (white) Sports band from my launch day S0 that I ABUSED daily for over a year and still abuse it a couple of times a week. Even got stain on it once and cleaned with a Magic eraser. I bet I will use it a couple more years throw it away and in 50 years someone could dig it out of the landfill clean it up and it will look almost like it did the day I bought it.

Can't imagine any abuse that would cause it to delaminate like that. Also I remember threads of some others that had the same problem with the first black bands that had to be replaced. I bet somehow the OP's band was from that defective batch.

https://forums.macrumors.com/threads/after-3-days-my-black-sport-band-is-wearing-down.1876698/
 

Jinjin

macrumors G3
Mar 22, 2011
8,313
13,233
London, UK.
This is the back of my band after 11 months or wearing it to work and running with it.

4ded66bd19d155d0eb307f16f1cb817b.jpg


Got my through the motions with Apple support now, they web support tried to arrange a swap out via mail but I’ve now been passed to a real person who’s raising it with “senior engineering”.. who’s have thought all this for a watch!
 

cwanja

macrumors 6502a
Jun 23, 2010
742
436
Texas
Senior engineering seems a bit extreme. Just swap it and then ship it off to your engineering team to investigate it.
 

Jinjin

macrumors G3
Mar 22, 2011
8,313
13,233
London, UK.
Senior engineering seems a bit extreme. Just swap it and then ship it off to your engineering team to investigate it.
indeed. The mail option sounded the least hassle as the advisor had originally said they'd send me the replacement before I sent back the original one. that would i wouldn't be left without a band to wear the watch with or have to go into store.

not sure why this isn't an easy fix, inside the warranty period, also have AppleCare + and as I said (and he agreed) I wouldn't expect to pay close to £700 for a watch (regardless of what type) and the band to peel like this.
 
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AZhappyjack

macrumors G3
Jul 3, 2011
9,926
23,238
Happy Jack, AZ
in general terms, Apple warrants the accessories that come packaged with a device for the term covered by the device - typically 1 year, and can be extended with AppleCare+. This would cover watch bands that came with the watch, headphones that came with an iPhone, charger blocks and cables that come with all devices, etc.
 
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Jinjin

macrumors G3
Mar 22, 2011
8,313
13,233
London, UK.
in general terms, Apple warrants the accessories that come packaged with a device for the term covered by the device - typically 1 year, and can be extended with AppleCare+. This would cover watch bands that came with the watch, headphones that came with an iPhone, charger blocks and cables that come with all devices, etc.
which is why I was quite polite about it when he wanted to escalate this to an engineer!

I'll see what comes of this otherwise I'll kick up a fuss
 

Lennyvalentin

macrumors 65816
Apr 25, 2011
1,431
794
Can't imagine any abuse that would cause it to delaminate like that.
It's not delaminating, because these bands aren't laminated... What you're seeing is (most likely, as I don't have it in-hand) the "super silky-feeling" surface treatment of the band flaking off. Since the band is black you will see it more easily than versus a lighter color.

Think of it as a paint layer. Paint will also wear off eventually if exposed to regular friction.
 
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44267547

Cancelled
Jul 12, 2016
37,642
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Well, technically it's not a problem; it's called "wear", and while it's nice for you you were able to get help, don't be surprised if/when you see it again.

Disagree, I _would_ be surprised if I saw the peeling again. I own plenty of OEM Apple Watch bands worn regularly, and none of them have experienced what the OP did. It’s almost guaranteed that it was a defective batch that was released, as there have been other minor reports of this occurring other members as well. Apple sells millions of sport bands across the world, and I can only imagine this is a very minor occurrence of them peeling.
 

cwanja

macrumors 6502a
Jun 23, 2010
742
436
Texas
indeed. The mail option sounded the least hassle as the advisor had originally said they'd send me the replacement before I sent back the original one. that would i wouldn't be left without a band to wear the watch with or have to go into store.

not sure why this isn't an easy fix, inside the warranty period, also have AppleCare + and as I said (and he agreed) I wouldn't expect to pay close to £700 for a watch (regardless of what type) and the band to peel like this.
Not sure how close you are to an Apple Store, but if you were able too take it there sometimes they will just do a "retail swap" which they sell and return one of the bands from the new stock. It has got more and more rare these days (from when I worked at Apple), but you might still find one store willing to do it. See you are in the UK, know you folks have crazy consumer protection laws ( :rolleyes: - topic for another forum).
 

rstark18

macrumors 65816
Original poster
Sep 18, 2009
1,075
353
OP here. Just to be clear this band is my least used band. It is only used for a couple hours a week while biking so definitely not normal wear.
Also. Amazingly they didn’t have a replacement in stock so they had to order it. That surprised me as it’s the Manhattan Beach store which is a pretty well stocked store.
 

cwanja

macrumors 6502a
Jun 23, 2010
742
436
Texas
OP here. Just to be clear this band is my least used band. It is only used for a couple hours a week while biking so definitely not normal wear.
Also. Amazingly they didn’t have a replacement in stock so they had to order it. That surprised me as it’s the Manhattan Beach store which is a pretty well stocked store.
The stock issue does not surprise me - reading other threads on this forum, pretty much all Apple Watch repairs are drop shipments or express shipments. One options allows the individual to keep their current watch, put a hold on their credit card and then ship back the broken device when they receive the new one. The less preferred method has the individual ship the watch back and be without a device for 3 - 5 days.
 

44267547

Cancelled
Jul 12, 2016
37,642
42,493
OP here. Just to be clear this band is my least used band. It is only used for a couple hours a week while biking so definitely not normal wear.
Also. Amazingly they didn’t have a replacement in stock so they had to order it. That surprised me as it’s the Manhattan Beach store which is a pretty well stocked store.

Apple discontinues quite a few bands right before the Keynote, this happens quite regularly. Which means they can either order the band for you like they did, or a specific band may not be refreshed at all, being that some band colors/styles are continued and discontinued annually.
 

sclawis300

macrumors 65816
Apr 22, 2010
1,472
196
Well, technically it's not a problem; it's called "wear", and while it's nice for you you were able to get help, don't be surprised if/when you see it again.

I don't think I would call this 'wear'. I started happening to mine weeks into owning the watch.

It was covered. Got lucky they did it without an appointment.
Everyone that helped me said they had never seen that problem.

They have likely seen it before. I doubt they would ever say something like, "oh yeah, seen hundreds of these." That just looks bad for business.
 

rstark18

macrumors 65816
Original poster
Sep 18, 2009
1,075
353
They have likely seen it before. I doubt they would ever say something like, "oh yeah, seen hundreds of these." That just looks bad for business.
Could be but they genuinely looked surprised and had to go ask a manager what to do. Not something they usually do.
 
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