The Sprint network for iPhone 4s isn't as good as the network on At&t or Verizon. We know this by countless threads on Macrumors and other sites. I decided to email sprint and ask for an explanation. My gripe was that I left T-Mobile on a 4g phone(no need for semantics about 14.4Mbps being 4g, I don't care) to come to the advertised " fastest 3g network" just to be smacked in the face with how slow it is. Before you start to judge I know the 4g phone will be faster, but come on I did a speed test and got 0.09Mbps download speed. This is my actual email to Sprint through their customer support website:
I just changed from T-Mobile to Sprint for this all great
Iphone 4s. This is the slowest phone I've ever had. I've downloaded the
speedtest apps and my results are shockingly low. Using the Washington,
DC server I have download speeds of 0.09Mbps and upload speeds of
0.03Mpbs. I've run this test several times and these were the highest
scores. What gives? Fastest 3g? Unlimited data shouldn't be an issue if
you can't utilize it. I would like an explanation, and possibly a refund
for services advertised but not rendered.
Yes, I was hard on the iPhone 4s, I'm sorry. I believe the gripe is real. This is my respsone that I got from sprint:
Dear Mr. Huffman,
Thank you for contacting Sprint. I apologize for the inconvenience you
have experienced and would be glad to provide you with the relevant
information to resolve the issue.
As there is known issue with Iphone 4S andthis issue is with Iphone not
with our services. I request you to contact Sprint technical department
at 888-211-4727 and follwo the prompt assistance.
Thank you again for e-mailing us.
Sincerely,
Cora T.
Sprint
Ok. Wtf? My response to Cora was not nice:
Thanks for the fast reply. Unfortunately I have 2 coworkers has this exact phone. One on the Verizon network and the other on the Att network and my iPhone 4s, I'm by far the slowest. I'm a Mac enthusiast and this email will be forwarded to Apple as well as shared with Apple-related forums. For you to tell me that a phone that's less that one week old has known issues is ludacris. If a phone like the 4s had known issues why would Sprint agree to buy 30 million units over the course of 4 years? I would like a thorough explanation why the Sprint iPhone 4s is dramatically slowed than the other 2 networks. FYI, I tested all three phones in the same place at the same time. I look forward to hearing from you.
Chris
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Am i missing something?