Carrier Sprint iPhone 5S on Ting Network.. (Unlock?)

Discussion in 'iPhone Tips, Help and Troubleshooting' started by SPNarwhal, Jun 1, 2015.

  1. SPNarwhal macrumors 65816


    Apr 22, 2009
    Long story, but a friend of mine bought a Sprint iPhone 5S to repair and resell. He ended up not repairing it for whatever reason, and sold it to me to repair and sell. I did, but now I'm having issues with the people who purchased it from me. Or, rather, they're having issues with the phone I sold to them.


    The iPhone 5S is a Sprint phone. I called Sprint and made sure it had a clean ESN, wasn't blacklisted, and was ready to be activated on an account if need be. All was good.

    I sold to this family and they apparently want to use the iPhone on Ting, which is a carrier that uses Sprint towers and Sprint phones. They're telling me that it's not working, and they're saying that I need to call Sprint and have them "unlock" the phone..

    I think Ting uses Sprint phones regardless? But apparently Ting and Sprint both said I would need to have the phone unlocked.

    The thing is, how am I able to have the phone unlocked when I don't have a Sprint account?

    Few big questions

    1.) If I find someone with a Sprint account, would they be able to call and have it unlocked? Even though the phone was never on their account?

    2.) Why can't Sprint check the unlock eligibility by the phone itself?

    It seems like an endless loop to say that they can't unlock a phone that wasn't used on the account, but they can't check what account it was used on, either.

    I don't want to leave this buyer without options, but I have no idea what needs to be done in this situation.
  2. eyoungren macrumors Core


    Aug 31, 2011
    ten-zero-eleven-zero-zero by zero-two
    Maybe you are getting misinformation?

    I say this because all you need to do now is call Sprint up and ask for a DSU (Domestic SIM Unlock). You do not need to be a customer, all you need is a clean IMEI with no money being owed to Sprint for the device.

    It does not need to be activated, Sprint has been unlocking now for non-customers since February when the unlock policy changed.

    Now, Ting has some issues where Sprint's new credit policys are preventing some former Sprint customers from activating phones because Sprint's credit policy is not being met. Sprint is working with Ting to resolve this because it's preventing customers from moving over to Ting. So, this could be an issue with the customer (who would then need to work with Ting).

    But, generally, the bad old days of "No unlock for you!" are gone.

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