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Carrier Sprint is pathetic
- Thread starter Squilly
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At 5:30AM it should be like that on Verizon I average 30mbps around those off peak times. But nonetheless at least it looks usable for once with Sprint, somewhere. Excuse my pessimism.
Just a quick follow up to my previous post about my 5s upgrade.
After about 5 days of really sub par data on the 5s I decided that I did not want to be locked down for 2 more years with Sprint so I returned the 5s to the Apple store. I was in the store about 5 minutes. They took the return, refunded my money, and told me that to get my 4 activated again I would have to go to Sprint.
I go to the Sprint store nearby and they activate it. The guy calls the store line to make sure it works. It does. However I notice that my phone can't get any data. They try a few things and are not successful in getting it to connect to any data network. I am asked if I can leave it for an hour while they try to figure it out.
When I arrive back, I am told that my data is now working, which I found that it was. But something wasn't right.
Unbelievably, the idiots had reset my phone, wiping it clean of pictures/texts. Thank God I had it backed up through iCloud, which they never made sure of.
Just unacceptable in every way.
After about 5 days of really sub par data on the 5s I decided that I did not want to be locked down for 2 more years with Sprint so I returned the 5s to the Apple store. I was in the store about 5 minutes. They took the return, refunded my money, and told me that to get my 4 activated again I would have to go to Sprint.
I go to the Sprint store nearby and they activate it. The guy calls the store line to make sure it works. It does. However I notice that my phone can't get any data. They try a few things and are not successful in getting it to connect to any data network. I am asked if I can leave it for an hour while they try to figure it out.
When I arrive back, I am told that my data is now working, which I found that it was. But something wasn't right.
Unbelievably, the idiots had reset my phone, wiping it clean of pictures/texts. Thank God I had it backed up through iCloud, which they never made sure of.
Just unacceptable in every way.
My phone from May 2009 to September 2012 was an HTC Touch Pro running Windows Mobile 6.1 Pro with HTC's God-awful TouchFlo 3D. It had the horrendously ugly stock Sprint clock, not even the flip clock you saw in HTC commercials.
Over the course of 3 years I heavily modified it using CAB files (apps that install modifications or other apps) to make it look like it was running Sense 2.1 w/weather. Had the flipclock and weather, FB and Youtube integration, lots of stuff.
I took it in for a repair once and got told that they would not touch my phone because I was using a custom ROM! I told the idiots to wipe the phone (I had a backup) and they were immediately chagrined because I was using the stock Sprint ROM.
That same phone I gave to someone else this year so they could keep their Sprint employee plan when their old phone died. The new owner tells me that the Sprint rep trying to activate the phone tells him that she can't because the phone is ROOTED!
How in the heck you root a Windows Mobile phone is beyond me! But I bring that up to show just how "well-trained" Sprint employees seem to be.
Welcome back!!!
You should take a look over at s4gru.com.
The locals are getting restless. You know it's bad if those guys are starting to say stuff. And the admin has decided that since he can't respond to every T-Mobile post, well he'll just lock T-Mobile threads. One of the other admins thinks sprintusers.com is dead. Kind of hard to make that comparison I think when sprintusers has six digits in registered users while s4gru.com hasn't topped 200 yet.
And, my GinaDee shield is gone. Yep, they canned her.
Been w/ Sprint since Oct and it's been pretty decent coming from T-Mobile here in the Chicagoland area. I like the fact that it actually worked when I went to visit my in-laws in Arkansas over the Thanksgiving holiday. Couldn't say the same about TMo. Can't lie though, I've been considering VZW, but I love the unlimited data and take full advantage of it as well along w/ my family.
Welcome back!!!
You should take a look over at s4gru.com.
The locals are getting restless. You know it's bad if those guys are starting to say stuff. And the admin has decided that since he can't respond to every T-Mobile post, well he'll just lock T-Mobile threads. One of the other admins thinks sprintusers.com is dead. Kind of hard to make that comparison I think when sprintusers has six digits in registered users while s4gru.com hasn't topped 200 yet.
And, my GinaDee shield is gone. Yep, they canned her.
Haha GinaDee. I see her on pretty much every tech site whenever there's an article that mentions T-mobile.
Two interesting articles I found
http://arstechnica.com/business/201...ireless-carriers-in-bill-size-at-148-a-month/
Sprint has higher bills than AT&T
and
http://www.wirelessweek.com/news/2014/01/report-just-15-t-mo-postpaid-subscribers-looking-churn
Sprint has the highest churn out there. AT&T has the lowest.
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Not surprised by Ginadee's ban. I've been following the exact same threads you are talking about. Hilarious that the admins just lock up the TMO threads because they are wasting too much time editing out the pro-tmp/Anti-sprint crap on that site.
http://arstechnica.com/business/201...ireless-carriers-in-bill-size-at-148-a-month/
Sprint has higher bills than AT&T
and
http://www.wirelessweek.com/news/2014/01/report-just-15-t-mo-postpaid-subscribers-looking-churn
Sprint has the highest churn out there. AT&T has the lowest.
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Not surprised by Ginadee's ban. I've been following the exact same threads you are talking about. Hilarious that the admins just lock up the TMO threads because they are wasting too much time editing out the pro-tmp/Anti-sprint crap on that site.
Oh yeah. That's because of the issues Sprint is having. Personally, I think the numbers for the 4th quarter are going to be very bad. Got a text message last Saturday about my area being largely complete for LTE buildout!
I'm of the opinion that that is a marketing ploy to prevent people from leaving Sprint and if the numbers are through the basement like I think they will be, well…this dovetails. Why do you send a message like that when the area is only 16% LTE complete, 26% if you count what the guy at sprintusers.com says.
I think however, that some management heads are going to be on a stick after the report.
Yeah. I don't get that. If you want to encourage user growth you don't tell users they can't talk about something or it will be locked.
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Yeah. She was nothing but respectful over there at s4gru.com, didn't whine or complain (by their rules even) and made valid points.
But because her opinion was different than they one they wanted her to have they heaped snide and sexist remarks on her, belittled her, whined about her and then banned her.
Not cool. Another knock against that place.
I suppose I'm in the minority here, but I've never really had any complaints about my Sprint service. My family has had Sprint since I was in 6th grade. Around 11 years ago. We've lived in Bowling Green, KY, Baton Rouge, Louisiana and Topeka, Kansas. Service has had some places where it was not useable, but I've never really not had such below par service that I read in these types of threads. Definitely not knocking your statements though.
We've had billing issues, upgrade issues, and customer service issues with defective devices... But nothing that a little hassle and some time didn't fix (Banging on wood). I expect a lot out of my cell phone and I (somewhat) believe I'm getting what I pay for.
We've had billing issues, upgrade issues, and customer service issues with defective devices... But nothing that a little hassle and some time didn't fix (Banging on wood). I expect a lot out of my cell phone and I (somewhat) believe I'm getting what I pay for.
Well, my experience is similar to yours. Sprint has been our only carrier for 14 years. Coverage has always been good and call quality too.
I didn't pay much attention until late 2012 though. That's when the things went to heck. Everything was fine on my 3G device, but when I got my iPhone then I had issues. Fortunately, WiFi is available where I go and in the places it is not and the in between places coverage has been decent. So I haven't experienced much of what other customers have. But now that I'm really using data whereas before I was not it's apparent.
Most of my complaints are specific to either Sprint's abysmal customer service or it's inability to execute it's plans. And the people behind all that.
If Sprint could just freaking execute and recognize that they really do have a customer service issue despite all those fake awards Dan Hesse likes to talk about, Sprint would be in a very good position. Unfortunately, Sprint seems chronically incapable of executing anything in a timely manner.
I agree Sprint have always been the worst carrier in the U.S.
I'm not talking just speed and quality of calls, their customer service is none-existant!
If I were you I'd just sell your iPhone from Sprint and buy unlocked or t-moble.
I'm not talking just speed and quality of calls, their customer service is none-existant!
If I were you I'd just sell your iPhone from Sprint and buy unlocked or t-moble.
The guy AJ is responding to is a one or two post member.
Wondering how long before they can him. It's getting to the point over there almost that you could say you don't care for the Sprint shade of yellow and you'd be banned.
It's pretty bad, when you make a new account there is an option where it asks what your here for. Trolling is an option so obviously they have either humor or are serious. Also that stament about deploying faster. BS! Tmobile is deploying very quick, AT&T is doing pretty good and well, Verizon is done. I'm not sure where that guy got the fastest deployment info from.
I seriously don't know what Sprint is doing with their network. I don't want them to fail, as more competition is better, but I can't help but laugh and think they are screwed.
I think for the most part, Sprint is pretty expensive. No way I could imagine spending anything more than VM/Boost prices for Sprint service. But even then, I'd just go with T-Mobile as to not deal with Sprint's BS issues.
I think for the most part, Sprint is pretty expensive. No way I could imagine spending anything more than VM/Boost prices for Sprint service. But even then, I'd just go with T-Mobile as to not deal with Sprint's BS issues.
I received the same message today. All while blissfully enjoying 450k down and 25 k up. From the timetables on S4GRU it seems as though all towers reaching 3G accepted status for Network Vision is considered complete for an area. LTE arrives when LTE arrives.
I will give Sprint some credit for occasionally reaching 1.73mb down on 3G. Though usually moments later in the same location it drops back down to 450k. It's fairly common for me to attempt to stream a mono channel low biterate podcast while I take a drive and it times out in Pocket Casts. I do wonder at times though if the iPhone doesn't still have integration issues with Sprint.
From what I have read on S4GRU subsidies will be gone on Sprint sometime around April, even for those holding legacy plans. That being the case, and given Sprints history with unlocking phones, I am strongly looking towards T-Mo.
I gave Sprint until last September before I seriously considered T-Mobile. LTE came in August so they got a bye. My contract is up in September so if Sprint doesn't have PHX covered by then I'm going to be moving on. Pay my wife's ETF (probably use T-Mobile's offer if it's still around then) and leave.
It's seriously ridiculous that it takes LTE to get the speeds you should be having on 3G! I can't even take a 15 minute drive from home in Phoenix to work in Glendale without one of my music streaming apps going to a dead stop because LTE dropped to 3G.
Since August signal has not improved much. One to two bars at home and work and if I even lean back in my chair at work I lose LTE.
Alcatel-Lucent, the vendor for this market is a seriously bad vendor. And while I get that backhaul is the bottleneck it's Sprint that signed the contracts with the backhaul vendors.
Just last night there was a posting on s4gru.com about how Sprint isn't even up to date on their advertising when you're on hold. They are still trying to get you to sign up for freaking Everything Data plans! This company seriously needs to get their crap together because this whole just letting things go to rot is not helping them at all.
I'd consider T-Mobile too but I don't want to get Sprint part 2.. I think when it comes to carriers, you get what you pay for.
Yeah, that's also part of why I'm waiting. Want to see if this merger thing goes through.
Does me (everyone else too) no good to switch to T-Mobile only to find out that because Sprint bought T-Mobile at some point, I'm actually back on Sprint again, but with an inferior plan than the one I had on Sprint to begin with.