- Apr 12, 2001
Sprint today became the first network to allow all of its Galaxy Note 7 customers to exchange their handset for any other type of smartphone.
The change in policy comes a day after a supposedly safe replacement Galaxy Note 7 apparently set alight on a U.S. passenger plane before takeoff, causing an evacuation of the aircraft.
According to Samsung, devices issued as replacements in its recall have been deemed safe because they use batteries that came from a different supplier to those that could overheat. However, reports of exploding Note 7 phones persist, which the company says it is looking into.
A Sprint representative said it is "working collaboratively with Samsung to better understand the most recent concerns regarding replacement Samsung Galaxy Note 7 smartphones".
Most carriers have encouraged their customers to exchange their first-generation Note 7 devices in exchange for either a refund or a replacement updated Note 7 handset, however Sprint is the first to allow all customers to return the replacement version as well, outside of standard return windows.
Samsung announced strong third-quarter earnings guidance to investors on Friday despite its exploding smartphone woes, thanks in part to the company's component and display panel business.
Article Link: Sprint Offers Customers Galaxy Note 7 Trade-In for Any Other Phone