Sprint Offers Customers Galaxy Note 7 Trade-In for Any Other Phone

[Defthand]

Even if this phone is recalled a second time I wouldn't be surprised if people still want the phone. Goes to show you the sad state of competition we have in the field right now. People just don't want to switch to Apple and others don't like what's currently in Android.

Well said.

I imagine if the iPhone was spontaneously combusting diehard supporters would defend the product rather than switch brands.

The “friendly" competition between Apple fanboys and Samsung fanboys reminds me of the Ford versus Chevy truck loyalties. I wonder is psychologists have studied the phenomenon. Like any product, the appeal is subjective and according to personal needs. We should encourage variety and competition. Without it, Apple would have less reason to improve its products.
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I took my Note 7 (replacement version) back to AT&T last night.
They had no issue letting me exchange it for another phone outside of the 14 day return window.
They understood that I really didn't want to have a potential fire hazard in my pocket.
I still don't care for the iPhone 7, so I picked up a 6S Plus pretty cheap.
I'll wait to see what the Note 8 or iPhone 7S/8 has to offer.

I’m curious how some people, like yourself, can casually hop between brands and their ecosystems, or use more than one phone at a time. Can you tell us how you manage to?

 

[DEMinSoCAL]

Gotta love these people that use the exploding battery as evidence as to how Samsung sucks. Any manufacturer could have had this issue, but it happens to be Samsung, and it happens to be ONE MODEL of phone. Practically every single car made in the last 10 years has exploding air bag's made by Takata, so I guess every car manufacturer sucks, too?

Samsung didn't make the battery. And they have plenty of other EXCELLENT models that don't explode, so everyone using the battery as an example of how crappy Samsung phones are can go kiss their iPhone.

 

[rjohnstone]

I’m curious how some people, like yourself, can casually hop between brands and their ecosystems, or use more than one phone at a time. Can you tell us how you manage to?

I don't subscribe to the singular ecosystem mindset.
Every platform had it's benefits and weaknesses.
I SIM swap every other day. Just depends on what I feel like using that day.

Pretty much every app I use is available on both iOS and Android with only minor differences.
So really, swapping phones and ecosystems is not an issue for me personally.

My work email is a bit tricky as I have to regen a new access PIN if I want to use another device.
But my company has a solid, and simple process for this as we test or mobile apps on multiple devices all the time.
Takes less than 5 minutes.

I need to find another Android to use besides my old S4 since I returned the Note 7.
The S7 Edge I had was not really good to use in my mind. I had a lot of accidental app launches due to that design. The Note 7's edge design was perfect. Subtle, but still functionally useful.

 

[cmwade77]

I'd rather a dull and boring phone that won't crash my aircraft. Frankly I'm not interested in a phone that can't do something as simple as use a battery without putting myself or others in danger because of "duuurrrrrr....muh extra features I don't need or durrrrrr...muh attractive device." Literally, who gives a crap?

Samsung's chickens are coming home to roost. The fact that they rushed this into production to presumably "beat Apple" goes to show that they don't care about the consumer's needs, and that they are inexplicably more interested in what Apple is doing instead.

Funny how people say that Samsung will "dominate" Apple next year; well, when you flood the market with dozens of cheap crap phones (most of which are free), of course they're going to dominate. It's like pissing in an ocean of piss and and saying the guy urinating lost because he got overtaken by a tidal wave of urine.

So, you are saying that you are never going to use a smart phone again? All smart phones can explode, including iPhones.

 

[JungeQuex]

So, you are saying that you are never going to use a smart phone again? All smart phones can explode, including iPhones.

Get a load of this guy, implying that the rate of occurrence of the Note 7's exploding battery is equivalent to the unbelievably minuscule rate of occurrence with literally any other handset currently being offered.

Talk about a false equivalency.

 

[Leonard1818]

Samsung should stick with their component and display panel business. Just saying...

Yeah... it's not like they've even had any success as a smartphone maker...

 

[macs4nw]

I almost feel sad for sumsung, but yeah if their phones are putting people's lives in denger, I think they should recall all of them. I live in a house full of wood, wooden floors wooden tables, I can not just imagine what the cost would be for me if my house catches fire. Luckily for me I use an 6s and they don't explode

I hear you, but frankly I'm leery of anything with a lithium‑ion battery in it as they all have an inherent risk of fire or explosion if not engineered properly, or sloppily assembled. Reportedly the Note7's problems arose from a mismatch of battery size and the cavity holding it, causing a terminal short-circuit.

In the end, we have little choice but to put our faith in the manufacturers of our devices, and their reputation(s).

 

[Taz Mangus]

Just keeping it real because when Samsung releases the S8 their going to bring it big time (barring any exploding issues).

This is the same thing I have read every year. And yet every year it is the same thing. This year Samsung managed to bungle the release "big time" and endanger people's lives. The Samsung phone this year is a literal disaster. And the replacement phones are also having overheating issues from what I have read.

 

[Markoth]

Smart move for Sprint. That's going to generate lots of respect and loyalty from existing customers, even those who don't have the Note 7 but can feel good about their carrier going above and beyond to do the right thing.
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I can't help but think that each platform's general stickiness has a lot more to do with users' purchasing decisions for the vast majority of consumers. It isn't a lack of competition but more an abundance of preference for familiarity.

Say what you will about innovation (which is fairly subjective these days), but there doesn't seem to be a lack of competition... unless you mean the two horse OS race? But even there you have Samsung and others modding Android so it's one horse and then a bunch of other horses that all belong to one family.

Nope. It's about the fact that crossing platforms means losing access to potentially hundreds of dollars worth of investment in that platform. Apps, music, IAPs. You leave iOS, and it's all gone. I've been wanting to try Android for years, but just can't justify the switch. I only get more invested in the platform as the years go by, too...

 

[bpcookson]

Nope. It's about the fact that crossing platforms means losing access to potentially hundreds of dollars worth of investment in that platform. Apps, music, IAPs. You leave iOS, and it's all gone. I've been wanting to try Android for years, but just can't justify the switch. I only get more invested in the platform as the years go by, too...

That is stickiness...

 

[Keane16]

Even if this phone is recalled a second time I wouldn't be surprised if people still want the phone. Goes to show you the sad state of competition we have in the field right now. People just don't want to switch to Apple and others don't like what's currently in Android.

The Note has a USP - the stylus. It sells in much smaller quantities than the mainstream "S" range.

Aside from the S-Pen compared to the S7 Edge there's not a massive amount of difference.

- smaller battery, larger phone, larger screen.
- Iris Scanner, not sure it's mature enough (in terms of use cases) to make large numbers of people want the phone.
- Note's gentler slope to the screen edges vs the S7 (The curves look great, but usability wise I don't like them too much).

If I had a Note 7 and wanted a replacement I would get the S7 Edge over an iPhone 7 Plus as they are so similar.

Let's keep it real. If the Note 7 did not have this exploding battery issue iPhone 7 Plus would not be selling the way it is.

Opinions are fine, but there's no proof to your theory that the Plus models of the iPhone 7 wouldn't be selling as well or that Samsung are "going to bring it" next year.

Also in the first comment you say the smartphone industry is in a sad state "People just don't want to switch to Apple and others don't like what's currently in Android", and now you're telling us the Plus is selling the way it is because of the Note 7 issues. Which is it buddy? Can't be both.

Also if we use rumours as truth then we would also be saying Apple will be "bringing it" next year too, but I won't stretch to that just yet.