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Looks like you'll have to top off and call them:
https://community.virginmobile.com....get-my-Virgin-Mobile-handset-unlocked/ta-p/82

From this page:
7.5 Unlocking your handset: Handsets that are used to access our Services are locked to the Network. If you wish to unlock your handset from the Network you will need to contact our Team and pay the Charges for unlocking your handset as set out in the Tariff Table. You will also need to have paid all Charges owing on your account before we unlock your handset. For security reasons you will also need to register the handset you wish to unlock with us before we unlock it for you.

At the end of it all, since VM uses Sprint's network I have no idea if the unlock is International only or a complete unlock. You'll have to ask Virgin.

EDIT: I am guessing too that all of this assumes you have established service with Virgin Mobile. They probably cannot do anything for you if you never had service with them.

Exactly this I mean. I don't want to make a useless to me plan. That's why I am searching the less expensive solution to make it possible to use the iPhone overseas. I have also found http://chronicunlocks.com/ . But as I can see in their fb page https://www.facebook.com/ChronicUnlocks everybody is waiting and no unock...

When I find the time I will....it was an "under the circumstances" kinda deal. I will fish through my messages to locate it.

Thanks!
 
Not exactly. It's physically the same, but Sprint has imposed software restrictions that enforce this limitation.

You COULD probably jailbreak it and get it unlocked... IF a working jailbreak is found for iOS7 and the iPhone 5s. But the MEID of the device is permanently tied to Sprint's inventory, and so as long as one remains stock, they are subject to the restrictions Sprint places on the device in software.

There aren't any software unlocks since iOS 4.1
 
Post number one updated to reflect updates to Sprint's unlock policy. Note that nothing has changed, except that Sprint now seems to be trying to shift the blame for their draconian intransigence to a technical issue.

Maybe Sprint is starting to feel the pushback on this policy finally.
 
Does anyone know if Sprint 5 and 5c will get LTE on an international carrier? I'm on a Facebook buy & sell group and trying to help a potential buyer who wants to use the phones in Europe (specifically Vodafone). I posted the think to this thread, but there are no details about international use other than that Sprint will unlock for it. The seller is willing to call Sprint and have them unlocked, but the buyer only wants them of they'll get LTE. Thanks!
 
Well, the international unlock of the Sprint iPhone is actually the GSM part of the phone. So, my guess would be yes, you get LTE. I have no evidence to show that, but I've never seen a thread where the complaint was no LTE internationally on a Sprint unlocked (international use) iPhone.

Take that as you will.
 
Well, the international unlock of the Sprint iPhone is actually the GSM part of the phone. So, my guess would be yes, you get LTE. I have no evidence to show that, but I've never seen a thread where the complaint was no LTE internationally on a Sprint unlocked (international use) iPhone.

Take that as you will.

Thanks! Of course now the seller is telling me that there is supposedly some government-required unlock across all carriers this summer that Sprint will have to listen to. Good thing I'm not trying to buy it! This is what I get for trying to be helpful.
 
Yeah, but the carriers have five years to implement everything. Think they will drag their feet?

Also, just because they unlock, doesn't mean another carrier will activate or that the phone will be compatible with that carrier.
 
Yeah, but the carriers have five years to implement everything. Think they will drag their feet?

Also, just because they unlock, doesn't mean another carrier will activate or that the phone will be compatible with that carrier.

Exactly. But I'm tired of explaining it to someone who didn't know the difference between CDMA and GSM and why that's important. She can sell it to whoever she wants, and I feel bad for that person if they're not a Sprint subscriber. At least the potential buyers are taking note after I linked this thread.
 
Exactly. But I'm tired of explaining it to someone who didn't know the difference between CDMA and GSM and why that's important. She can sell it to whoever she wants, and I feel bad for that person if they're not a Sprint subscriber. At least the potential buyers are taking note after I linked this thread.
Yeah, most people don't get that Verizon and Sprint are CDMA and just assume that they are exactly like AT&T. Not the case. Although in Verizon's, case the FCC forces them to unlock the iPhone 5, 5s and 5c due to the LTE band it uses (part of the requirement for Verizon to use that band).
 
Yeah, most people don't get that Verizon and Sprint are CDMA and just assume that they are exactly like AT&T. Not the case. Although in Verizon's, case the FCC forces them to unlock the iPhone 5, 5s and 5c due to the LTE band it uses (part of the requirement for Verizon to use that band).

Yep I'm on Verizon with an iPhone 5 and have considered taking it to T-Mobile if my parents decide to spin me off on my own plan.

But for those of us who understand the CDMA and GSM intricacies, I can understand why it's so frustrating that Sprint gives all of these excuses for why their phones won't work on other networks when in fact they will. And for the people who see the stuff about the FCC decision and think they'll be able to take their Sprint phone to another carrier or sell it to someone on a different carrier, I feel bad. I try to explain it in a way that makes sense and provide links, but I just have to leave it to Sprint customer support to give their BS reason for why they won't do a simple procedure.

This is the trouble I get into when I spend too much time on tech forums as a hobbyist :p
 
Post number one updated to reflect updates to Sprint's unlock policy. Note that nothing has changed, except that Sprint now seems to be trying to shift the blame for their draconian intransigence to a technical issue.

Maybe Sprint is starting to feel the pushback on this policy finally.

I think you're right as there's just too much competiton for unfriendly policies, that do more harm in the long run, than short.

The best policy nowadays is to be as transparent as possible, as consumers are too savvy for anything less these days.
 
I think you're right as there's just too much competiton for unfriendly policies, that do more harm in the long run, than short.

The best policy nowadays is to be as transparent as possible, as consumers are too savvy for anything less these days.
If you are a Sprint customer or have been at some point you quickly realize that Sprint is a company that only answers to the board and it's bottom line.

Nothing Sprint has done lately has been original, it's all been because their hand has been forced by the market (T-Mobile). And it's probably the market that is forcing change here. Sprint would never change this unlock policy on it's own. Sprint shrugs off negative publicity because it doesn't care. But, I think too many people have been abandoning Sprint and it's starting to hurt. And one of those reasons for leaving is this policy. Sprint may make money off of selling the phones, but when people start dumping them on the market because they cannot activate them elsewhere Sprint is not making any money off postpaid plans, which is what they are in business for.

All of this is just a guess on my part, but based on being a 15 year customer with Sprint I think I'm right. Of course, Sprint's got to blame something else first before they actually make a grudging change. Because Sprint never admits to being wrong.
 
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I totally understand loyalty, as I've been with AT&T for nearly 10 years.

But how you out up with the punishment of being a Sprint customer I don't know #!?
 
I totally understand loyalty, as I've been with AT&T for nearly 10 years.

But how you out up with the punishment of being a Sprint customer I don't know ��!?
Well, we had flip phones from '99 to 2009 and we didn't start using text and data until Christmas of 2008. Before all that we just used our phones for phone calls. Phoenix is a major Sprint market so they at least got voice right.

And this was before Network Vision. Our first 3G phones weren't a problem in 2009 to 2012 because 3G was still useable. But Network Vision got going around the time I got my iPhone 5 (September 2012). That's when I got problems.

LTE came in in August of 2013 and that made it better. But now it's pretty bad although I can still make calls, messages and stream radio.

However if there is no improvement by September 2014 when my contract is up we will be moving to T-Mobile. At that point I will have given Sprint two years to make it work.
 
Well, we had flip phones from '99 to 2009 and we didn't start using text and data until Christmas of 2008. Before all that we just used our phones for phone calls. Phoenix is a major Sprint market so they at least got voice right.

And this was before Network Vision. Our first 3G phones weren't a problem in 2009 to 2012 because 3G was still useable. But Network Vision got going around the time I got my iPhone 5 (September 2012). That's when I got problems.

LTE came in in August of 2013 and that made it better. But now it's pretty bad although I can still make calls, messages and stream radio.

However if there is no improvement by September 2014 when my contract is up we will be moving to T-Mobile. At that point I will have given Sprint two years to make it work.

Have you tried them before? I got them a few months back, data speeds were excellent but the coverage was very iffy. As you may have already experienced that the building penetration is poor on Sprint, it's about as bad with T-Mobile as well.
 
Well, we had flip phones from '99 to 2009 and we didn't start using text and data until Christmas of 2008. Before all that we just used our phones for phone calls. Phoenix is a major Sprint market so they at least got voice right.

Ironically, the credit for the great (for the time) network in Arizona, New Mexico, Nevada and West Texas doesn't go to Sprint. Rather, it was Alamosa PCS that built that region's network out back when Sprint actively worked with affiliate cellular providers to expand coverage (in what Sprint felt were "second tier" and lower cities and regions). Some affiliate partners (Alamosa primarily) typically did a way better job that Sprint corporate did, though others were really bad at it.
 
After 11 years with Sprint, I couldn't take it anymore and made the switch to Verizon. Don't regret it one bit and I'm actually paying less than I did with Sprint. Only difference is I had to pay full price for my devices.

Only drawback is that I have to pay about $450 in ETF fees..Any way to get around that?
 
Ironically, the credit for the great (for the time) network in Arizona, New Mexico, Nevada and West Texas doesn't go to Sprint. Rather, it was Alamosa PCS that built that region's network out back when Sprint actively worked with affiliate cellular providers to expand coverage (in what Sprint felt were "second tier" and lower cities and regions). Some affiliate partners (Alamosa primarily) typically did a way better job that Sprint corporate did, though others were really bad at it.
Well, that would explain things, I guess. We moved to AZ in late 2000 (from California). At that point we'd only been on Sprint for about a year, maybe less. In any case the phones worked and we didn't have issues.

But if Sprint considered PHX a "second" tier market then, that helps me to understand why Network Vision is such a complete and colossal rollout f-up here in PHX. We don't matter. Not something Sprint would admit, but before I was banned at the Sprint BAW forums I did mention a few times there how Sprint hated the Phoenix market. Maybe more true than I originally thought.
 
Well, that would explain things, I guess. We moved to AZ in late 2000 (from California). At that point we'd only been on Sprint for about a year, maybe less. In any case the phones worked and we didn't have issues.

That was the aim: although a lot of affiliates made a patchwork of "roaming" networks for Sprint, the intent was that the end user wouldn't be aware that there was a difference, as much as possible. Affiliates operated the stores, paid their employees, and built out the cell sites and switching gear for each region they were assigned. BUT, they were to always identify themselves to end users as "Sprint," use the Sprint logo and brands in all communications, purchase all handsets and accessories from Sprint corporate to resell to customers, and pretend to be one big happy and unified family (even though post-Nextel merger, they weren't, at all).

In return, Sprint procured and shipped the phones, handled the customer service and billing, and paid the affiliates what amounted to a steeply-discounted roaming charge for voice minutes and data used on their networks.

I believe PHX came online sometime around late 1997, and Alamosa was testing for almost a year before bringing it online to the public, so it was very new when you first moved there.

But if Sprint considered PHX a "second" tier market then, that helps me to understand why Network Vision is such a complete and colossal rollout f-up here in PHX. We don't matter. Not something Sprint would admit, but before I was banned at the Sprint BAW forums I did mention a few times there how Sprint hated the Phoenix market. Maybe more true than I originally thought.

There was a lot of animosity, again, between affiliates and Sprint right after they bought Nextel. Many of them sued, saying the Nextel purchase was just a backdoor way for Sprint to muscle in and compete in these markets after they signed agreements promising they wouldn't do that. Ultimately, Sprint realized they legally had no leg to stand on, so they spent hundreds of millions of bucks buying up the affiliates in order to get rid of the lawsuits. That was a lot of cash they didn't expect to have to spend.

Ever since then, those markets have been redheaded stepchildren. I'd be surprised if any former affiliate employees are still working for Sprint given how poorly many were treated. There are also technical hurdles. Sprint didn't dictate what vendors the affiliates used for their cell sites, antennas, switches and other gear, just as long as the phones worked. So it's very likely that what was used in PHX and other former-Alamosa markets, is very different from the legacy gear Sprint is "used" to dealing with, and that might mean they're not bothering to tackle it until the last minute.
 
Not just sprint iPhone, but all of sprint smartphones are impossible to unlock [Except a few that can be done with extensive software modification]. It sucks that sprint has dipped to such low level as technology advances because major it of those phones are soo capable of being used on all networks ....

Its clear sprint didn't want their customers leaving them because they knew how poor their networks was, but sad for them as people are leaving anyway by ditching them and their locked phones lol



I have a Sprint branded HTC One that I did manage to SIM unlock, but like you said, it took some SW modification.
 
My iPhone 5 is jailbroken. As far as I know there is still no way to unlock it domestically.

But it is unlocked internationally via Jailbreak?

Please describe how you achieved this. I only need International unlock anyways.

If ANYONE knows how I can use my dud VMU iPhone internationally please chime in. I know this is a sprint thread, but you guys seem pretty knowledgeable.

I am so pissed with VMU for selling me an iPhone 5S saying it would work with Virgin Mobile in Canada it does not. does the FCC have any rules or something in place that I can use to manipulate a full refund out of VMU...?
 
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But it is unlocked internationally via Jailbreak?
No. It's not.
Please describe how you achieved this. I only need International unlock anyways.
I didn't. My iPhone is not unlocked. This thread is simply to inform people that you cannot unlock a Sprint iPhone domestically.

If you wish to unlock INTERNATIONALLY on SPRINT you need to do the following.
1. Establish service with Sprint (no bad credit type account).
2. Pay your bill on time for 90 days.
3. Call and ask for the international unlock.

VM uses Sprint's network, but I have no idea what their unlock policy is.
FCC have any rules or something in place that I can use to manipulate a full refund out of VMU...?
You have no recourse. The FCC does not require, nor is there any law forcing a carrier to unlock a phone. The carriers do it willingly if at all.
 
Updated first post to show EXACTLY what "pairing" means and WHY that allows Sprint to make unlocking your iPhone domestically impossible. See the type in RED in the first post.
 
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