Squaretrade wasn't able to give you an answer?
They might be the quickest and most reliable source. I have 10+ warranties with them. The contract for the one cell phone I have warrantied says,
"How the coverage works:
Reimbursements: Often times, reimbursing you the full cost of the item is faster and more cost-effective. If your item's shippable, we will provide you with a pre-paid shipping label. We generally pay claims (minus the minimum postage fee for the label) within 3-5 business days of item receipt.
For items still covered by a manufacturer warranty at the time of claim: First, we will help you file a claim with your manufacturer by locating their contact information.
If the manufacturer replaces or repairs your item, your SquareTrade Care Plan will cover your manufacturer repaired or replaced item.
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
If we decide to repair, here's how the coverage works:
For Shippable Items: We will give you a pre-paid shipping label (for laptops and TVs, we will mail you a shipping kit to ensure item safety). Once you've shipped your item to our service depot, we will repair it within 3-5 days and then ship it back to you at no cost to you. Laptops get express shipment both to and from our depot.
For Desktop Computers, Televisions 37 inches+ and Large Appliances: We will help you schedule an appointment with a local repair facility for in-home service and we will pay the repair facility directly."
