SquareTrade Says iPhone X is 'Most Breakable iPhone Ever' as Glass Shatters in Series of Drop Tests

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Nov 6, 2017.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Apple says the iPhone X has the most durable glass ever used in a smartphone, with a strengthening layer that is 50 percent deeper, but a series of drop tests show that glass and concrete still don't play well together.


    SquareTrade, a company that provides extended warranties for electronic devices, conducted several breakability tests on the iPhone X, and found that its glass back and lack of a home button make it "the most breakable iPhone ever."

    Not only did the iPhone X's glass shatter when dropped on its front and back from a height of six feet, but the display also malfunctioned. Keep in mind that pocket height for most people is about three feet.

    SquareTrade is naturally using the opportunity to push its two-year smartphone protection plan, which was recently reduced to $129 plus a $99 deductible for most claims, in the United States.

    The plan covers cracked screens, liquid damage, battery failure, Lightning connector failure, and speaker failure. It doesn't cover loss or theft.

    SquareTrade customers now have an in-home repair option with a lower $25 deductible to fix cracked screens. The service is currently available in more than 700 cities across the United States, with new cities added monthly.

    A few YouTube channels also tested the iPhone X in extreme conditions to determine how durable and water resistant the device is.

    EverythingApplePro placed the iPhone X in a 20-foot tube of water for 35 minutes without any signs of liquid damage occurring. He also put the iPhone X into a running washing machine, and the device still remained functional.

    JerryRigEverything scratched the iPhone X with a utility knife, including the cameras, stainless steel frame, and rear Apple logo. He also tried to bend the device, without much success, and burn the display with a lighter.

    While breakability tests are generally unscientific, the videos reveal that even the most durable glass in a smartphone isn't shatterproof.

    Apple recently confirmed it will charge out-of-warranty rates of $279 for iPhone X screen repairs, and $549 for any other damage to the device, unless it is a manufacturing defect covered by Apple's standard one-year limited warranty.

    There's also AppleCare+, an optional, premium warranty plan that extends an iPhone's warranty coverage to two years from the original purchase date of the device, and adds up to two incidents of accidental damage coverage.

    With AppleCare+ for iPhone X, the price of a repair would be the $199 upfront cost of the plan plus a $29 or $99 incidental fee.


    If you shatter your iPhone X's screen once, for example, you would pay $279 out of warranty. With the upfront cost of AppleCare+ coupled with the screen repair incidental fee, you would pay $228.

    If you shatter your iPhone X's back glass, having AppleCare+ is even more worthwhile. Apple's flat rate is $549 for this type of damage, while the upfront cost of AppleCare+ coupled with a $99 incidental fee totals $298.

    All prices above are listed in U.S. dollars. AppleCare+ and Apple's out-of-warranty repair fees vary in other countries.

    SquareTrade conducted breakability tests for the iPhone 8 and iPhone 8 Plus a few months ago with similar results. Both of the glass-bodied models shattered on all sides in every single drop test, including front and back drops at a distance of six feet, a 22-foot shot drop test, and a tumble test.

    Article Link: SquareTrade Says iPhone X is 'Most Breakable iPhone Ever' as Glass Shatters in Series of Drop Tests
  2. JaySoul macrumors 68030


    Jan 30, 2008
    Once I had an X and it was a gas... Soon turned out had a heart of glass.
  3. acblue94 macrumors regular


    Jul 26, 2011
    New York, NY.
    Omg. It’s full of glass. Of course it will break. Is this actually news.
  4. TimUSCA macrumors 6502a


    Mar 17, 2006
    Aiken, SC
    Is it a surprise to anyone that an electronics warranty company wants you to think your new phone will break just by breathing on it?

    Of course it isn't as durable being made of glass, but Squaretrade will always make you feel like it's less durable than it really is.
  5. Juan007 macrumors 6502a


    Jun 14, 2010
    This article is a biased hit piece, nobody drops their phone from 6 feet — not even Shaq! For the average user, a six foot drop means holding your phone ABOVE YOUR HEAD and dropping it! WTF!!!

    For an encore they are going to drop the X out of an airplane?
  6. 840quadra Moderator


    Staff Member

    Feb 1, 2005
    Twin Cities Minnesota
    Not surprising that a company that sells warranty products, gives a device a low rating. No doubt the X is going to be on the fragile side (kind of obvious with Glass being on both sides), anyone who had an iPhone 4 or 4s has experience with this phenomenon.

    Most of the flagship phones struggle with edge drops or full face drops to the ground. Not saying they are more fragile, but I have seen quite a few of the Samsung Edge phones with cracked screens within my group at work. Where only one of them ever cracked a screen on their older devices (S6 and such).
  7. i.mac macrumors 6502a

    Dec 14, 2007
    Some Options:

    0. Don’t drop the $1K iPhone
    1. Buy a case
    2. Buy another phone
    3. Don’t care and enjoy your iPhone X
    4. Whine about it until the kingdom come (i.e. keep on reading other folks in this thread)
  8. geoff5093 macrumors 68020


    Sep 16, 2014
    Dover, NH
    While I had the same reaction at first, I think it's more about how the glass is even more likely to shatter on the X opposed to any other iPhone, and how people who may not have gotten insurance because Apple claimed it was the hardest glass ever.
  9. stulaw11 Suspended

    Jan 25, 2012
    And this is contrary to people on Youtube actually showing the drops and not breaking; or taking quite a lot to break it.

    The X seems a bit MORE shatter resistant than then 6/7/8 (which makes sense with its new stronger glass and using steel instead of aluminum which absorbs impact differently)

    Shocker, a warranty company with no evidence shown other than cut footage wants to sell you their plans saying how fragile it is....

    And who the hell drops their phone from 6 feet to begin with? Even if you were Shaq that's still at neck level; for most Id guess most drops are roughly 3 feet max (regular standing holding the phone, sitting in lap, or desk height)
  10. dumastudetto macrumors 68040

    Aug 28, 2013
    I'm the in the process of buying a passenger jet from Boeing so I can simulate a real-world test if an iPhone is durable enough to survive a plane crash. Hopefully my youtube views will more than offset the cost of this vital experiment.
  11. chrono1081 macrumors 604


    Jan 26, 2008
    Isla Nublar
    Omg dropping glass breaks it!? As does hitting it with a hammer!? Holy crap! Who would of ever thought!
  12. alphaod macrumors Core


    Feb 9, 2008
    In other words... don’t drop your phone.

    Also isn’t an insurance company suppose to now increase their premiums knowing how easy it is break glass.
  13. Syk, Nov 6, 2017
    Last edited: Nov 6, 2017

    Syk macrumors 6502a

    Jun 20, 2010
    It's glass what do you expect. Either case up or risk it.

    I watched EverythingApplePro drop test on the X and 8 comparison. I don't have an X but man I cringed every time he dropped those phones.:eek:

    The X did better than I thought it would, held up pretty good. The drops killed FaceID though.

    I'm still debating on getting an X. I want it but I don't want it...
  14. dannys1 macrumors 68020


    Sep 19, 2007
    I'm still a lot less likely to drop it than the iPhone 6/6s/7 though - the glass is grippable for a start.

    I'm happy I can finally use a phone without a case again.
  15. Cloudsurfer macrumors 65816


    Apr 12, 2007
    Today I learned that glass breaks when you hit it repeatedly with a hammer. I would have never guessed.
  16. Ayemerica macrumors 65816


    Oct 18, 2011
    Atlantis but in space
  17. newyorksole macrumors 68040

    Apr 2, 2008
    New York.
    Lmaooo these stories kill me!

    “Glass on the iPhone X can break.”

    “Face ID can be fooled by an identical twin... Sometimes.”

    “The notch actually isn’t as horrible as we all once thought.”

    “Smudges can occur on the front AND back of this iPhone.”

    Give me a damn break. All this nitpicking is sickening.
  18. burgman macrumors 68000


    Sep 24, 2013
    How does the lack of a home button make the phone more breakable?
  19. djcerla macrumors 68000


    Apr 23, 2015
    ... or get a plastic screen Motorola and try to enjoy it.
  20. convergent macrumors 68030


    May 6, 2008
    Apple is really the one that started this crap and this is what we have. $549 to replace the back of a phone, that should have never been made of glass to begin with. Unfortunately the other OEMs have followed Apple of course and so this is what we have. Can't do anything about the screen, but a glass back is just stupid. There are other materials that would work with wireless charging that don't break so easily.

    I'm concerned that SquareTrade and others are going to all jack up their plan and and copay prices solely because of how poorly the X is designed in this area.
  21. JeffyTheQuik, Nov 6, 2017
    Last edited: Nov 6, 2017

    JeffyTheQuik macrumors 68020


    Aug 27, 2014
    Charleston, SC and Everett, WA
    You know, I like the drop tests, and the totally realistic sledge hammer and knife tests, as you know, I'm stabbing an onion, as my iphone surreptitiously jumps out of my pocket, or I'm busy sledge hammering a nail into the floor, and my iPhone creeps up and presents itself in the path of the hammer.

    But the most realistic test is when I'm blending with the lid off (c'mon, we all do that) and the iPhone jumps into it, while I'm blending.

    Edit: I edited for grammar and spelling (jumsps, my precious ummm... to jumps...)
  22. Rigby macrumors 601

    Aug 5, 2008
    San Jose, CA
    The usual PSA: Instead of paying for an expensive insurance plan or Apple Care, get a Wells Fargo credit card and use it to pay your phone bill. This will give you free insurance up to $600 for damage (enough for Apple's repair cost), and it also covers theft. I have used it once for a broken screen and got the reimbursement without issues.
  23. TJ82 macrumors 6502a


    Mar 8, 2012
    Apple going to make some good coin from X repairs.

    Milk them cows yo.
  24. mich8261 macrumors newbie

    Oct 16, 2007
    am I the only one annoyed to see them trash all those phones while I sit here refreshing on my order to see when I might get my own?!
  25. Arty6 macrumors member

    Apr 5, 2016
    You can't take pictures of the sun with this camera either!!! And locking it in a metal safe totally degrades the signal.

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