MBP keyboard, bad service, feathered bipeds?
Some other links worth looking at:
http://discussions.apple.com/thread.jspa?threadID=1232311
http://discussions.apple.com/thread.jspa?messageID=5927760
I too have these issues on my SR MBP running 10.4.11.
There is clearly both an issue with Leopard and also clearly an issue with other MBPs not running Leopard, such as me. (See posts above.)
I have had this issue TWICE. First time keyboard freezes, take it in, get a new topcase. Second time, take it in get a new topcase, keyboard, and logic board. I've had the new logic board for a day and so far it works! We'll see.
I was very interested to see that some people in this forum have gotten new machines. I would like to ask people to post the store where they're getting their machines services, since clearly the level of service varies greatly at different stores. For instance, at the
Apple Store
in the
Old Orchard Mall
in Skokie, Illinois
my experiences have been rather frustrating. I was disappointed when they failed to attempt to find out what the problem was before switching out the keyboard initially. In the interim I attempted to purchase a wireless keyboard, which wouldn't pair properly in the store. They refused to sell me another keyboard because, according to them, there must have been a problem with my bluetooth board that was somehow related to the keyboard - logic board issue. I straight out told the employee that there was no basis for concluding anything like that (as my bluetooth was otherwise working fine) and I asked to return the wireless keyboard for a new one. We tested the keyboard on four machines. It failed on two. He then concluded once again that the problem was with my machine. I concluded that he had either had too much coffee that morning or that he was merely impersonating a reasoning biped without feathers and decided to come back later. I did so, bought another wireless keyboard, which are pretty cool in their own right, and, of course, the problem was not with my machine. Now the repairs have been done once again, and though they replaced almost 2000 USD worth of equipment on my machine they still refused to run a basic hardware diagnostic to identify the actual problem, and of course they also refused to just give me a new machine. I can only hope that service elsewhere is better.
