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Staingate?
- Thread starter PaulWog
- Start date
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Also possible. I'm always amazed by seeing how grim some people's laptop keyboards are... Guess a quick dry wipe of the keyboard/palmrest/trackpad with a cloth before closing the lid wouldn't hurt.
Interesting, at the end he was able to wipe with normal pressure and cause no damage. Just prior, he drove his fingernail into the cloth creating a lot of pressure in one spot. It's also interesting that most damage seems to be around the edges. Could it be that abrasive materials collect there (dust, food) and get wiped around those areas more so than the center of the screen?
I'm not judging; merely curious. I must admit I'm nervous about this issue as my keyboard does transfer finger oils to the screen and I have wiped it off. No signs of this so far but I'm extremely hesitant to clean the screen and never thought twice about it with my cMBP.
I'm a photography student and I was working really hard for the last two months (no holidays for me) to earn money for a rMBP 13" 2015. The day I was decided to buy my dream Macbook Pro I came across a post about "staingate" (I know - I also hate the -gate suffix) and I got really nervous about it, so I didn't buy it. After that I was checking all the discussions about the staingate, but I'm not really sure if it is such a problem. I know it was reported by a few thousand people and Apple sells millions of MBP, but I don't want to wake up every morning checking if that beautiful piece of computer engineering has some stains on a screen.
Some people also reported there was a problem with a warranty repair...
Would you be so kind to give me your opinions?
Many thanks.
Some people also reported there was a problem with a warranty repair...
Would you be so kind to give me your opinions?
Many thanks.
It hasn't been a problem for me so far (13" late 2013 rMBP), and I wouldn't consider it something to worry about as long as you take good care of your screen.
Its not a 'stain' of any sort. Its a simple process of using dirty oily fingers (yep - you eat food at your laptop, don't deny it) which cover the keys and other areas of the keyboard surface with grease. Then putting this laptop into a tightly packed backpack or bag of any sort will make the screen surface compress against the dirty keys/keyboard surface. The grease eats away the screen coating over time. If you look at the pictures on staingate.com or whatever the stupid site is, you will see the "stains" matching with entire areas of the keyboard surface, i.e. its the keyboard surface rubbing against the screen, and not stains or whatever from cleaning the screen.
Staingate is farce perpetuated by people who don't know how to take minimal care of the notebooks ( greasy fingers, overly-tight backpacks or carry bags)
Staingate is farce perpetuated by people who don't know how to take minimal care of the notebooks ( greasy fingers, overly-tight backpacks or carry bags)
Its not a 'stain' of any sort. Its a simple process of using dirty oily fingers (yep - you eat food at your laptop, don't deny it) which cover the keys and other areas of the keyboard surface with grease. Then putting this laptop into a tightly packed backpack or bag of any sort will make the screen surface compress against the dirty keys/keyboard surface. The grease eats away the screen coating over time. If you look at the pictures on staingate.com or whatever the stupid site is, you will see the "stains" matching with entire areas of the keyboard surface, i.e. its the keyboard surface rubbing against the screen, and not stains or whatever from cleaning the screen.
Stagnate is a farce perpetuated by people who don't know how to take minimal care of the notebooks ( greasy fingers, overly-tight backpacks or carry bags)
Stagnate is a farce perpetuated by people who don't know how to take minimal care of the notebooks ( greasy fingers, overly-tight backpacks or carry bags)
Always remember, whenever you see a problem about a product online, it's usual a (very) vocal minority.
Nobody searches google, finds macrumors, finds the correct subforum, signs up, only to post a thread to say "Mine has no problems."
Nobody searches google, finds macrumors, finds the correct subforum, signs up, only to post a thread to say "Mine has no problems."
Pretty much this. I keep my rMBP in a dedicated sleeve in my Staad Backpack, wipe the keyboard regularly and use whoosh to clean the screen every so often - no issues so far.
Of course, there's no chance in hell that would touch my $2000 rMBP with greasy food fingers or drink within 2 feet of it.
Well It happened to my wife's Mac Pro recently, after 1 year of usage and good care.
Stains around the screen border.
All the other parts look like new except screen.
Mid 2014 model.
Don't know if they fixed it in newer models or not.
It happened to my wife's Mac Pro recently.
Stains around the screen. Including bottom part that is not touched by fingers at all!
All the other parts looks like new so was used gently.
Started after 1yr of usage, mid 2014 model.
Stains around the screen. Including bottom part that is not touched by fingers at all!
All the other parts looks like new so was used gently.
Started after 1yr of usage, mid 2014 model.
You love making assumptions based on theories don't you. I have a MBPR and don't touch the black bezel with anything other than a lint free cloth and tap water. I also don't pack it in bags - it sits at home closed. The marks do not line up with the keys either and you seem to forget the MBPR have a rubber buffer around the edge of the screen so when the lid is closed its not touching any keys. This is not an oily skin issue as this would come off pretty easily. The issue is the AR coating application where over time the AR coating starts to peel off. You can tell this easily based on the relection of light on the area with no coating and the area with the coating - quite a drastic difference.
This is a hardware manufacturing defect and Apple have advised me it's not normal and should not be happening at all. My computer is not even 12 months old. I contacted my AASP and they advised to contact AppleCare. AppleCare have agreed to replace the whole display (some $1,400 worth) at no cost to me. There is word of an upcoming programme to get more of these issues fixed via display replacement. The issue is apparently the way the AR coating is applied to the screen. There is also a Facebook group of hundreds of people with the same issue and pictures - some worse than mine and they have all had their display replaced free.
So in future please do you research.
This is a well known issue. The problem is the AR coating (Anti-Reflective) which has not been applied properly during manufacturing. Over time this shows as a couple of spots and even with a lint free cloth and tap water this makes the issue worse. This has happened on my MBPR and its not even 12 months old. I contacted Apple who have agreed to replaced the display at no cost to me (some $1,400 worth). People are also emailing Tim Cook (tcook@apple.com) with this issue and pics and getting a phone call a couple of days later to say the screen will be replaced at no cost.
Stop making assumptions. This is a well known problem and Apple will be announcing a programme for this soon. The problem is the AR coating (Anti-Reflective) which has not been applied properly during manufacturing. Over time this shows as a couple of spots and even with a lint free cloth and tap water this makes the issue worse. This has happened on my MBPR and its not even 12 months old. I contacted Apple who have agreed to replaced the display at no cost to me (some $1,400 worth). People are also emailing Tim Cook (tcook@apple.com) with this issue and pics and getting a phone call a couple of days later to say the screen will be replaced at no cost.
You said it is only a minor issue that has affected a small number of users - yeah right. You have no proof to back up your claim at all. My system has the AR issue but getting repaired for free on Monday.
You have a sample of 1. You don't have any proof either.
Here is what I'm basing my statement on:
Many of the pictures posted on the "staingate" show signs of physical damage, there is a good chance that nothing was wrong with these screens aside from the way they were handled. I've seen this kind of damage on old MacBook Pros and Powerbooks and it is typically caused by handling.
People are more likely to complain about an issue than they are to spend time signing up for an account on MacRumors and posting that everything is fine. It just doesn't happen.
How many hundereds or thousands of people have reported screen issues? Compare this to the millions of computers that Apple has sold over the same time period.
I stand by my statement that this is a minor issue that only affects a small number of users.
Update:
Just got my wife's Mac Pro from the Apple Store. They replaced the whole screen for free.
Mac was out of warranty.
Update:
Just got my wife's Mac Pro from the Apple Store. They replaced the whole screen for free.
Mac was out of warranty.
Just got my wife's Mac Pro from the Apple Store. They replaced the whole screen for free.
Mac was out of warranty.
I managed to get Apple to replace my 2 year old system for a brand new current model - no cost to me and this was just before the second screen replacement was about to start as the first screen replacement had the same issue only months later.
There is a service plan out for the AR coating issue, you should be able go get a new screen free of charge