Make sure you have Apple Pay setup properly on your phone. It should automatically show up as a payment in any app that supports it.
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Starbucks App for iOS Updated With New Stores and Ordering Layout, Face ID Support
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Make sure you have Apple Pay setup properly on your phone. It should automatically show up as a payment in any app that supports it.
One thing that really bugs me is you cannot mobile order at a US store if you have a Canadian mailing address, and vice versa. You can see the green dots for the store locations but cannot select them.
As someone who hops the border multiple times per month, this is very frustrating. I hope this can be implemented as SBUX cards can already be used cross-border.
As someone who hops the border multiple times per month, this is very frustrating. I hope this can be implemented as SBUX cards can already be used cross-border.
This is great that you're following threads like this. I wish more product designers were as engaged.
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I'm not representing Starbucks, but it may be for the same reason that many of the "unusual location" stores, such as in airports, inside Targets, and so on, sometimes do not participate in the same promotions. These stores seem to be operated by another company on Starbucks' behalf. The app is probably only displaying company-owned and operated stores.
One thing I’ve mentioned repeatedly to store personnel is that while I really do love the app, it’s convenience, and flexible ordering options, there remains one app ordering option that doesn’t appear available that I really want, especially when ordering a hot drink; namely the ability to request a “double cup” which greatly improves the thermal insulation properties as well as reduces handling the very hot cup even when a sleeve is in place. Please add “double-cup” as an ordering option!! Without that as an option in he app, I often have to wait until a barista becomes available to kindly ask for a second cup which somewhat diminishes the whole order-ahead benefits of the app.
Not sure — Apple Pay is an accepted method for reloading Starbucks cards once they're in the app. It's not showing up for you?
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I think this is something on the Ordering team's list to do. I'll ask though.
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This is exactly it. Stores-inside-of-stores are not company owned, so while payment usually works, Rewards can't be redeemed at most of them. It's an issue, and we're trying to bring them up to the same level of other stores.This is great that you're following threads like this. I wish more product designers were as engaged.
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I'm not representing Starbucks, but it may be for the same reason that many of the "unusual location" stores, such as in airports, inside Targets, and so on, sometimes do not participate in the same promotions. These stores seem to be operated by another company on Starbucks' behalf. The app is probably only displaying company-owned and operated stores.
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Cool — hopefully it'll kickstart the whole update thing.
Thanks jstoff! My pass was several years old, so I deleted and re-added. My current balance shows correctly now, so I’ll keep an eye on it going forward. Much appreciated.
If you read the post this replaced, my problem with Starbucks 4.5 is different than I thought.
The update to 4.5 resulted in some stores from which I regularly order disappearing from my "stores near me".
What do I do now?
The update to 4.5 resulted in some stores from which I regularly order disappearing from my "stores near me".
What do I do now?
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[doublepost=1533083679][/doublepost]Perhaps my case is unusual, but my Wallet total has been correct more often than the Starbucks app. And of course the Wallet is 90% faster to use than the Starbucks app. If it weren't for the freebie benefits I would throw away the Starbucks app which is problematic, slow, always requires you to remember your password after each and every update, etc. etc.
[doublepost=1533083963][/doublepost]By the way, if a designer is actually reading this thread, what's with the latest change to the app? Now it seems I have an option to add to my Starbucks account up to $35 and that's it. The $50 and $100 options disappeared. Why? This means that from now on, I have to have a Starbucks employee add to my card EVERY time, as I don't want to double or triple the numbers of times I have to add cash. Will you fix this????