Apple's cash-cow "loyal user"...
Even I disagree very often with Alpha on a lot of things, but on this subject I fully agree with him. It is plain rediculous that Appke is not offering a decent upgrade path for the previous users of MacOS X.
OK, Mac OS X is pretty stable, but it lacks a lot of features so far that makes working with it is a pain in the *ss. 10.2 is finally giving us the features we were promised since the beginning when the first ß came out.
Let me tell you that I bought a 10.1 for my Wallstreet this February, since I wanted to be on the same Level OS wise with the rest of my machines. On the Apple website it said that the Wallstreet is supported by MacOS X. You can't imagine how mad I was when I found out what they consider "supported"!
It runs on the Wallstreet, no question about it, but it's useless:
1. SCSI doesn't work!
2. ADB doesn't work!
3. FloppyDrive (an original Apple part!) doesn't work!
4. No hardware acceleration for the ATI graphics chip since no drivers are available, so the GUI is slooooooow like a snail!
5. Serial port is not supported!
6. Mirroring of monitors doesn't work
And I didn't know that since Apple didn't mention at all any of those issues, making me buying an OS that is totally useless on that machine! I can't do anything with the PowerBook except working on the network... at least the CD-Drive still works. But what's the point, when the GUI is slow like hell and uses almost all of the processor power??? Just moving the mouse is using about 20% of the processor.
That was the first time I was really mad about Apple. They could have told me before that my Wallstreet is supported but it doesn't make sense to run MacOS X on it because of the reasons mentioned above! But they just wanted to make money! That is not the correct behaviour towards a customer.
But besides that MacOS 10.1 is far from being a "finished" OS you can work with. Networking is not working properly and to connect to another Mac is so sloooooow. Printer support sucks big time, the GUI is slow in general, etc... pp... All things that an user needs every day when using a computer. I am working a lot with with Audio apps. I still boot in MacOS 9 to do that. And why? Almost no Audio apps available so far. And that isn't the fault of the software companies, it is because the so badly needed audio core is not implemented in MacOS X so far. For me MacOS X 10.2 is finally a version that deserves to be called a 100% alternative to MacOS 9, but to charge the people who used it before the full price, paying already for an unfinished product isn't part of a good CRM. Without all the early adopters, giving the feedback needed to improve the MacOS X to a real competitive OS it would have flopped badly.
I am self-employed myself and to just state that it is the way business goes to charge my customers in any way I like to doesn't work on the long run. The customers pay me for something I'm doing for them. He's basing his decision on comparison to other competitors in the market. And that's involving also customer support. If I would charge them for a product I delivered already with flaws the full price again, without even warning them before, just to give them finally what they ordered once, I am pretty sure that next time they would do the business with someone else.
Apple is a business, of course! But also a business should be run with at least a little bit thankfulness to loyal customers. Without all the pro users sticking with Apple also in bad times that company wold be history already. If they really start to forget that and only do decisions based on "cold numbers" in the future, there will be no loyality in the future anymore also by the users, they also will base their decisons just on economical facts. And if Apple will survive that with the given products they offer? I highly doubt it!
What made Apple survive all the years was that feeling of a "community" of Apple users, the pilosophy of "Think different!". It changes slowly into "as different as we have to be to gain maximum profit".
If that difference gets lost now I see hard times for Apple in the future coming up. I feel a little bit betrayed and this is more a feeling in the stomach than pure rational. For us Mac lovers it was always more than rational to use Macs and Apple was cultivating that feeling all the time. That's what made Apple survive.
I don't expect to get an update like that for free, but the full price for everyone is a slap in the face. Unfortunately I need the Update and therefore I have to buy it no matter what. This is exactly what Apple knows... the people really need the update and they take advantage of it. I don't know why Apple is spoiling it always just when it seems that they get out of the mud...
The hardware is on top of that, but already discussed enough in other threads.
groovebuster