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Your posted is full of several things i can jump on but it seems like you have decided that your roll in life should be that of someone who gets screwed, around and take it. I think everyone with a xbox 360 should complain personally, Microsoft release a product with a known defect and crosses there fingers that it wont break. Its not so much a matter of IF it breaks its when and you should know that. They should replace these defective units with new ones. The only reason the warranty was extended is because of some many people complaining about the ROD to begin with. Why do you have such blind loyalty to Microsoft? You act like they are do you a favor by selling you something that has a high chance of breaking and then take 8 weeks to return is some kind of good deal.
 
it seems like you have decided that your roll in life should be that of someone who gets screwed, around and take it.

I had a faulty console, I called under warranty, it was repaired in a week at no repair cost to me. True, I paid to ship it there faster, but that was still only $5.

I didn't call the BBB and act outraged like Bill Gates just came to my door and urinated on my rug.

Do you call the police station and demand to speak with the chief because a mean officer gave you a ticket? Or call up Ronald McDonald himself when your fries are handed to you at a 99 degree temperature instead of 100?

Your absurd mentality astounds me. :p

I think everyone with a xbox 360 should complain personally, Microsoft release a product with a known defect and crosses there fingers that it wont break.

You've got a future ahead of you in customer service.
BTW please do provide a link that shows that every 360 has failed and everyone has had theirs repaired at least one time. Or don't, because that's not the case.

Its not so much a matter of IF it breaks its when and you should know that.

Wow, I've never seen FUD spread on here at MR directed at a specific console by someone who actually owns that console. Today is surely a milestone day!

They should replace these defective units with new ones.

Likewise, I suppose when your car breaks down at 49,000 miles out of a 50,000 mile warranty, you are entitled to a brand new car with 0 miles on it, right? :rolleyes:

The only reason the warranty was extended is because of some many people complaining about the ROD to begin with.

Got|proof?

Why do you have such blind loyalty to Microsoft? You act like they are do you a favor by selling you something that has a high chance of breaking and then take 8 weeks to return is some kind of good deal.

Blind loyalty?
I have no blind loyalty.
I do, however, disagree with "circumventing" :p the repair process that was set in place by Microsoft in order to put yourself ahead of the line.

Good luck with that impatience. :cool:
 
Well for one this is the first time i have ever complained to the BBB. And i did it after a thinking about it all day. Then i decided that no matter what its not right by any means to sell a product that has a known defect and take that long to repair it. And i'm glad the car analogy has come up, while i dont expect to get a new car if my car breaks down at 49,000 miles, i do expect them to repair it or replace it once they are aware of a defect. I mean really i bought a new car a little over a year ago and it only has 22,000 miles and if it broke down because of a known defect wouldn't you be a little irritated? And while i wont go as far as to sue them, i complained thats it and if my xbox 360 gets put ahead or back for that matter oh well. I mean really i can wait, and if i dont get it back till after Oct ill get a Ps3 to pass the time. Dont get so heated you act like some big up roar is going to occur because i contacted the BBB. I would hate to be on your side in a fight, you would probably lay down and take the beating rather then stand up and say do something...



Oh and read this, what does that not confirm that this is truly a problem?

http://www.hunterstrat.com/news/2007/07/05/microsoft-takes-1-billion-charge-over-xbox-360-defect-fix/
 
I bought my 360 half a year ago from a gamestop where an old buddy of mine works. I brought it home that night and it didnt work at all. So I went back to return it and get a new one, and my buddy was like "ohh, another defective 360, eh?" and he took the system and threw it on the floor pretty hard. He and I were laughing so hard, as the other Gamestop employee was looking on, mouth wide open, apparently unable to believe what he had just witnessed.

Then they gave me a new 360.

Just thought I would post that to lighten the mood...
 
Then i decided that no matter what its not right by any means to sell a product that has a known defect and take that long to repair it.

Microsoft didn't sell the console with the intent or mindset that "oh well, fk it, we put a shoddy heatsink on the system, it'll overheat but it'll be after the warranty expires so who cares it's not our problem". This wasn't malicious intent like you make it sound to be. They designed a cooling system that they believed to be sufficient, but in the end it wasn't in some cases.*

*Some cases because there are plenty of people with launch consoles who have had 0 failures. MRU has two, several friends of mine have launch systems and no problems either.

And i'm glad the car analogy has come up, while i dont expect to get a new car if my car breaks down at 49,000 miles, i do expect them to repair it or replace it once they are aware of a defect.

What you just said is not what you just did.
You didn't even give them a chance.
You heard "8 weeks" so you called and vented to the BBB.
For all you know, it may have only taken 2 weeks and you could've gotten it back sooner. Do you honestly think it really would've taken 2 months? That's probably the standard issue answer they give everyone so if it takes longer than a few weeks, people don't call and complain.

The problem here is you didn't even give them a chance; you just complained.

And believe it or not, repaired 360s have a better heatsink/heat pipe system on them then factory new systems. I don't expect any change in this regard until the Falcon (65nm) systems come out in a few months.

I mean really i bought a new car a little over a year ago and it only has 22,000 miles and if it broke down because of a known defect wouldn't you be a little irritated?

"Irritated" is one thing; having out of pocket expenses is another. Your out of pocket expense for your irritation would be $0 dollars.

Here's some history for you.
My first Ps2 (bought 6 months after launch) stopped reading all discs (dvd and regular blue-bottom format) after owning it 9 months. Sony's warranty is 90 days. I called and was told I'd have to pay $150 to have it fixed. It wasn't until I complained about reading [on the internet] that "the laser lens was a piece of crap and would go out of alignment" that I was given an apology, a "don't believe what you read on the internet" speech read off a card, and a "we'll repair it free of charge since you're a VALUED CUSTOMER" load of crap. I was satisfied to get it repaired for free, but if I hadn't complained, that would've been a $150 charge on a 90-day warrantied item.

That being said - the 360 having a 3 year RoD warranty is a blessing in disguise. I guess I'm a "glass half full" guy and you're a "glass half empty" guy. You'd say 'yeah it's under warranty but it shouldn't fail regardless', [given my Sony experience] I'd say 'it sucks it failed but it's under warranty so I pay $0'.

I would hate to be on your side in a fight, you would probably lay down and take the beating rather then stand up and say do something...

Given by how I've replied to everything you've said, do you really think I'd lay down in a fight man? Just call me Captain America because I fight against injustice...I don't lay down about anything. Keep an eye on my posts here; I'll rip on any company irregardless of how many products I own of theirs, how many I have owned, or how many I will own. Lunacy is lunacy; I have no brand name favortism. :D
 
Given by how I've replied to everything you've said, do you really think I'd lay down in a fight man? Just call me Captain America because I fight against injustice...I don't lay down about anything. Keep an eye on my posts here; I'll rip on any company irregardless of how many products I own of theirs, how many I have owned, or how many I will own. Lunacy is lunacy; I have no brand name favortism. :D

...and if I win miss macrumors, I promise to bring an end to world hunger, and spyware, everywhere on the Internet!

*roaring applause*

...swimsuit time!
 
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See when i look at this i see that Microsoft just recently made a public statement regarding the problem which means to me they have known about the hardware issue for a while. So they just sat back and waited untill it became a bigger issue. Thirty percent of hardware failing is pretty big number. When people are having issues with their 2nd, 3rd xbox there is a definant problem. More people need to stand up and complain, and maybe they will do a better job designing future revisions. Its not enough that just make it and hope it Doesnt break, and no extending the warranty Doesnt make ire any more right. I would have paid more for a better quality product.... any ways to each his own. its been fun arguing with you ;-)
 
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When people are having issues with their 2nd, 3rd xbox there is a definant problem.

I think the more important issue raised is with the failure rates and reports of peopl on their 2nd, 3rd, and in some cases 4th xbox why dont these people dump the console?

And on a side note nice to see you got your xbox back so quickly. Did your b*tching, moaning, and complaining to the BBB get your problem resolved or did you even get around to doing so?
 
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