Well maybe I may be wrong about Jobs.... but it's not about the personality; it's about the "apple culture". Looking at the restrictions on iphone --an awful but irreplaceable battery being a typical example -- I can foresee the iphone suffering the fate of the mac if another 'microsoft' competitor with more proactive marketing drive pops up from somewhere
Looking at Apple's stock price I'd say that their culture is working pretty well. As far as the pros/cons of the iPhone, I think you will find that many people like the device quite well, and if you don't like it then you should pursue other options.