Some European users feel that Apple ignores their satisfaction and only runs after their heavy Euros. Well I can confirm this feeling, doe to my last experience with Iphone and Steve jobs. Yesterday I wrote the following email to steve jobs: I bought my Iphone legally, from Telecom with full contract, which turned out to be a huge mistake. I dropped my Iphone and one button was damaged. I called Apple, they told me rudely that they can't help, to go to Telecom, and that anyway it would be very expensive and take weeks. I went to Telecom and they told me it could take weeks or even months. That the IPhone was not serviced like other phones, and I would do better to find an unofficial repair shop. Now I have no Iphone and a very expensive monthly plan to pay for two years. And everyone knows here that the IPhone plans are very expensive compared to anything else in Germany. I would expect that an IPhone customer from Apple would be treated better than a Nokia customer. In this case, I was ripped off many times, at every level of the selling chain and it's left me a bitter taste about Apple in general (I have an extensive number of your computers). Are we in Europe only a source of cash for you? Do we not deserve anything else but a kick behind after we've paid? Of course I was willing to pay for service, since it's my fault. But Telecom and Apple don't want to bother. Only contact them if you want to buy something. Does one have to write an Email to the CEO in the hope than SOMEBODY with care about customers? What do you think Steve answered? Nothing of course! Why waste time with a customer in Europe? And service? Why offer service when the customer already signed and paid? Not that it will make any difference for Apple, but I can't keep buying their products after being ripped off. So I will be converting slowly to Vista. I hope it all goes well. I will open a thread somewhere and keep a diary of my reconversion. Now every time I see Jobs speak, I will see him as nothing more than a talented car dealer with a special interest for ripping people off.