Before I start, let me make it clear that I am an iPhone 4 user and have been extremely pleased with the phone thus far. With that said......
Steve Jobs should really stop responding to these emails. In just about every one of them, he comes across as a condescending jackass. "Retire, relax, enjoy your family. It is just a phone. Not worth it."?
One one hand, he's absolutely correct with that statement. On the other, someone paid him for a defective product and that is not the kind of statement that you make to that person, especially if he truly has been a loyal customer of over 20 years.
I think that most people knew that Jobs was an arrogant ass, but it seems that the few that didn't are starting to realize it for themselves. "Rumors"? I guess that the people who have experienced this issue firsthand are just making this up?