Well he was right in a lot of ways. Look at the Geek squad at best buy. Its pretty bad in my opinion. Apple hides the real geeks in the back
Unless of course you own a 2011 rMBP that had a graphics failure, or a 2013 Mac Pro with, you guessed it - a graphics failure…….I really appreciate the genius bar. It's one of the reasons I stick with apple. Their support post purchase is best in class.
Next up, double spacing and 18 point type.Who edits these articles? Why do they always include a long quote and then several paragraphs that summarize and even quote (again) the full quote that we just read?
I always laughed at the name "Genius Bar." The average MacRumors member is more knowledgable.
True. The real geeks are in the back.
Yeah, the Tech Support aspect is great, but the coordination/deployment is not so 'genius'. You walk into a super packed store, randomly bump into an employee taking/queueing appointments, then you get the ugly stare from the second person in line and behind them is an insane line of people snaking around the store just to talk to 1 of 2 people handling appointments.
They need to split that space into two, seriously, my anxiety goes through the roof when I have to walk into any Apple store.
Who edits these articles? Why do they always include a long quote and then several paragraphs that summarize and even quote (again) the full quote that we just read?
SJ was right. I've never had a so-called "genius" be able to fix anything. "Restore" is the only thing their trained to say/do.
Presumably MR's posting implies a slow news day, so a little more filler for a filler isn't that surprising.Who edits these articles? Why do they always include a long quote and then several paragraphs that summarize and even quote (again) the full quote that we just read?
Once, years ago, I had them install an amp, sub box, and I think head unit as well. First, the tech who was supposed to do it didn't show up on time, then, I sat for 8 hours while they did this...8...hours...for a small Honda Civic Hatch. And to top it off, they actually had the balls to charge me the install charges which was like 250 bucks. I got there at my scheduled time at like 10 in the morning.Geek Squad isn't bad because they are geeks, or because Apple Geniuses are less geeky and thus better at human interaction.
Geek Squad is bad because their employees don't have passion for the job, and because it is built around a culture of up-selling unnecessary service plans, selling worthless services, lies, and in general ripping off the uneducated customer.
I bought a car remote starter at Best Buy, to be installed by a Geek Squad auto technician. They added work to the work order after I signed it to make it look like I authorized it, lied about the cost estimate, and tried to sell me a protection plan that made zero financial sense.