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Steve Jobs Thought Genius Bar Was 'Idiotic' Idea at First, Said 'It'll Never Work'
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The "Genius Bar" is often the only reason I visited an Apple store—for repair service. So it could as well be labeled that, or Geek or something else perhaps more accurate. As principally staffed with those who know how to answer low-level questions. Anything more complex is referred to the few in the store who really understand the underlying technology.
Its a good experience but some of these "genious" folks arent that informed. Prime example is during the iPhone 6 bendgate fiasco.
Im at the store waiting for my screen replacement when I see a girl claiming her iPhone 6 is bent. The genious then takes the phone puts it on the table CAMERA side down and sees it rock back and forth.. He then says "Yup its bent"..
I mean cmon now.. really?
Im at the store waiting for my screen replacement when I see a girl claiming her iPhone 6 is bent. The genious then takes the phone puts it on the table CAMERA side down and sees it rock back and forth.. He then says "Yup its bent"..
I mean cmon now.. really?
True that may be, the average MacRumors user does not possess the tact required to work at the Genius Bar.
RIGHT. These trained professionals should totally just take you at your word, and just start replacing everything you say! GREAT IDEA! Maybe next time you should stroll your entitled *** into the Apple Store and tell them in your "expertise" you need a new Mac for free! Based on your terribly uninformed logic, they'll just bend over and give you a new machine!
Go buy a Windows machine. It's what you deserve, homie.
Steve could never be replaced. What a genius. The best of the best of the best. He was 20 years ahead of everyone else on this earth.
"On the recode podcast Johnson said"
I don't believe what anyone writes, the media is always try to divide, argue and stir the pot. They take things out of context, make them up or omits fact. They find people willing to tell anything for either fame or just stay relevant. Lots of people would do anything to get attention.
"On the recode podcast Johnson said"
I don't believe what anyone writes, the media is always try to divide, argue and stir the pot. They take things out of context, make them up or omits fact. They find people willing to tell anything for either fame or just stay relevant. Lots of people would do anything to get attention.
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Like many others have noted, the Genius name has always made me chuckle a bit - especially when I've been at the store for service. I'm usually there, having self-diagnosed the problem, and really just need the "Genius" to authorize the repair / replacement. The great thing is that I've never been unsatisfied with how I've been treated or the end results.
Have never had a good experience at the Genius Bar any of the handful of times I went. Couldn't see obvious problems, manhandled my items, impatient. Maybe it's just my local store. That said, have only had positive experiences with the employees on the sales floor, who always seem to go above and beyond.
I've had really good experiences with Genius Bar. Sure the 25-year old working behind the counter is probably only somewhat tech savvy. But I'm almost always getting something serviced under warranty (so I'm paying nothing or possibly some modest amount) and I know these folks aren't paid that much. Pay a tech support guy $150 an hour and you will get more (though sometimes you won't really get all that much more). But we aren't talking that price point here.
Anyway, appointments seem to start generally on time. Stuff can be done onsite while you wait. And everyone is pretty nice even if they do try to move quickly so they might be brusque at times.
Anyway, appointments seem to start generally on time. Stuff can be done onsite while you wait. And everyone is pretty nice even if they do try to move quickly so they might be brusque at times.
To someone with a genius IQ, especially one who joins Mensa solely for the ego boost... Yeah, "Genius" is a terrible name. The existence of "Geniuses" with sub-genius IQs clearly devalues the entire notion of "genius."
But that's not the point, genius. To the vast majority of tech product users, anyone who knows how to solve their problem is a genius. They're not going to ask for an IQ score before declaring, "Thank you, you're a genius!"
The average person has enough common sense to understand that "Genius Bar" is a marketing term, not a promise that they'll be working with an MIT PhD.
As marketing terms go, I think Genius Bar is quite brilliant, a whole lot more evocative than, "Repair Shop," or "Tech Support." It suggests a quality of service that will be above normal expectations, that a solution will be found. To the vast majority of Apple customers, the name seems to work brilliantly. They flock to the Apple Store for the Genius Bar experience, they consistently rank Apple tech support as the best. The term is as inextricably bound to the Apple brand as Macintosh, iPhone, iPod, and iTunes.
If you do know more about Macs (or iPhones) than Apple's Geniuses (who are not hired for their IQ scores, but for other characteristics, social as well as technical), you are in the minority. Feel free to boost your own ego by testing your knowledge against store staff, and be sure to come back here and boast about it.
Exactly! I see, Jobs comment as an example when people at the top (CEOs) or some of those with more advanced skills in one area than others, think that their believe is next to the word of God! Lol. Then, Jobs contradicts himself in the video: "People just don't want to buy computers, they want to know what to do with them". Can you remember the day when you just wanted to buy a computer for the sake of just owning one!
“I remember the day I came in and told Steve about the Genius Bar idea and he says, ‘That’s so idiotic! It’ll never work!’” Johnson said. “He said, ‘Ron, you might have the right idea, but here’s the big gap: I’ve never met someone who knows technology who knows how to connect with people. They’re all geeks! You can call it the Geek Bar.’”
Scott Forestall seems very awkward to me. A true geek yes but not the sort of personality Apple needs for its CEO.
If only Steve Woz was interested.
If you don't already know it, this is what made Steve Jobs an excellent CEO. The ability to go from absolute 0 to 100% commitment as soon as the idea elevated itself to the top.
Hair force one should be doing all the keynotes imo. Tim Cook just isnt good at public speaking. He sounds way too forced and it get awkward.
Scott was the chosen one but he got the stabbed in the back attack from his supposed pals
See Julius Caesar
See Julius Caesar
He also thought the maps app was great when it was ****.
Agree. Tim Cook has a terrible slow monotone drawl not helped by his Southern Alabama accent or wherever he's from. I've said it before but he's in serious need of vocal coaching. But I don't think even that could save it because it stems in large part from his personality and character which are entrenched.
Craig "The Hair" is a polar opposite and speaks very naturally and engagingly and with great enthusiasm.
