You sound old and angry. Take a nap
HAHAHAHAHAHAHA. As an older bastard, I’ve been told that on many occasions… and I willingly comply.
You sound old and angry. Take a nap
I'm not surprised by the name. Genuis is a description is that is over used these days. It has lost its meaning. If a millennial were in the room, they woud have called it the Awesome Bar.
Hate the name but for marketing I could see it's catchy. Was at a store getting a display fixed over the weekend and heard "just a minute and a genius will be right with you." Wanted to give a MEGA eye roll. A genius? Really, I'm going to meet a genius now? Come on.
If they're geniuses, I'm the omniscient God that everybody should fear. At best they are posers and arrogant ones as well.
But I really hope they'll get someone back who loves technology and is passionate about it. Tim should be doing what he did under jobs, he is good at bean counting. But we need a passionate tech lover to show us the way to the future.
You don't need to be a genius to read off of a check sheet.
Genius Bar is almost useless when you have one Apple Store serving an area of with a population 2+ million people. The Victoria Gardens Store serving the inland Empire in Southern California is miserable, and the Genius bar is completely booked continuously for 2 weeks. Last time I went there was a line stretching half way down the store for the Genius Bar.
Also, I wish it was named something else, because I know more than the "Geniuses" 80%+ of the time. I only even deal with it because of warranty.
Well he was right in a lot of ways. Look at the Geek squad at best buy. Its pretty bad in my opinion.
So, what happens when the store schedule is overloaded and you need your computer and the next appointment is
2 weeks away?
For every good consumer experience with any company there is always a bad one which can be reported. It is the luck of the draw whom you get and how much they know.
The average consumer doesn't read MR or for that matter google even the simplest problems. I am sure that ties up a lot of time in the stores.
If you want to get things done, you have to be persistent, especially when you know what is wrong and you know what you want done.
Example:
Had a broken MBP screen from a drop and went to the store, just to drop it off any have it fixed. The "Genius" kept telling me that I needed an appointment , but the first one was 2 weeks away.
I told him , that I had tested the MBP with an external monitor and it was working fine except for the MBPs own display.
Also told him, I just wanted to leave it there to be repaired and they could call me to let me know when it was done.
He kept telling me that without an appointment NOTHING could be done, i.e. before two weeks. (I have to drive about 45 min each way to that store, so would have been 4 trips, 2 of them wasted) After I told him that it was obvious what needed to be replaced (showed the screen) and that this was very unApplelike, he kept repeating his appointment story.
Step 2: I asked for the supervisor. Mentioned to the supervisor that I just wanted the MBP repaired and that there has to be a way without an appointment when it is obvious what has to be fixed. (Showed MBP screen)
Supervisor arranged a phone call with Apple for 8 a.m. next day = a Saturday.
Apple senior customer rep called around 8, asked me a few questions and issued a repair order. Since it was unclear whether the MBP still had AppleCare (bought on eBay) I gave them my cc for a depot charge of $ 130 apr.
The rep appreciated that I was honest and told him the MBP had been dropped.
On Monday a FEDEX box arrived to pack the MBP into, and after sending it to where they fix things
Monday night it came back on Saturday, again via FEDEX. (At that point I would not even have had an appointment at the store)
Complete new top, everything looked like new.
Best part: Apple never charged for it!
I had other positive customer experiences and a few encounters with unknowledgeable reps.
Again, it all depends on how much a given GENIUS knows and what kind of a person one gets.
Genius Bar is almost useless when you have one Apple Store serving an area of with a population 2+ million people. The Victoria Gardens Store serving the inland Empire in Southern California is miserable, and the Genius bar is completely booked continuously for 2 weeks. Last time I went there was a line stretching half way down the store for the Genius Bar.
Also, I wish it was named something else, because I know more than the "Geniuses" 80%+ of the time. I only even deal with it because of warranty.
Two thoughts:
While the Genius Bar is the focal point of the Apple Store, it turns out the idea was initially panned by late Apple co-founder Steve Jobs.
On the Recode Decode podcast, Apple's former retail chief Ron Johnson recalled the day he told Jobs about the Genius Bar.
Steve's initial reaction to the idea: "That's so idiotic! It'll never work!"Jobs went on to tell Johnson that the Genius Bar may in fact be the "right idea," but he was not convinced at the time that people who knew technology would be able to communicate effectively with customers.
"They're all geeks! You can call it the Geek Bar," he quipped.
Johnson, who left Apple in 2011 and now runs online retail startup Enjoy, argued that people who were in their 20s at the time--this was around the year 2000--grew up in a world surrounded by technology, implying the Genius Bar would not be manned merely by "geeks."
The following day, Johnson said Jobs instructed Apple's top lawyer to file a trademark for "Genius Bar."
In an earlier interview, Johnson said it took some time before the Genius Bar gained traction, but within three years Apple was forced to create a reservation system due to its popularity. Nearly sixteen years later, the Genius Bar and the newer, more open concept Genius Grove remain a mainstay at most Apple Stores.
Article Link: Steve Jobs Thought Genius Bar Was 'Idiotic' Idea at First, Said 'It'll Never Work'
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While the Genius Bar is the focal point of the Apple Store, it turns out the idea was initially panned by late Apple co-founder Steve Jobs.
On the Recode Decode podcast, Apple's former retail chief Ron Johnson recalled the day he told Jobs about the Genius Bar.
Steve's initial reaction to the idea: "That's so idiotic! It'll never work!"Jobs went on to tell Johnson that the Genius Bar may in fact be the "right idea," but he was not convinced at the time that people who knew technology would be able to communicate effectively with customers.
"They're all geeks! You can call it the Geek Bar," he quipped.
Johnson, who left Apple in 2011 and now runs online retail startup Enjoy, argued that people who were in their 20s at the time--this was around the year 2000--grew up in a world surrounded by technology, implying the Genius Bar would not be manned merely by "geeks."
The following day, Johnson said Jobs instructed Apple's top lawyer to file a trademark for "Genius Bar."
In an earlier interview, Johnson said it took some time before the Genius Bar gained traction, but within three years Apple was forced to create a reservation system due to its popularity. Nearly sixteen years later, the Genius Bar and the newer, more open concept Genius Grove remain a mainstay at most Apple Stores.
Article Link: Steve Jobs Thought Genius Bar Was 'Idiotic' Idea at First, Said 'It'll Never Work'
Ron YES, Angela aw hell naw
While the Genius Bar is the focal point of the Apple Store, it turns out the idea was initially panned by late Apple co-founder Steve Jobs.
On the Recode Decode podcast, Apple's former retail chief Ron Johnson recalled the day he told Jobs about the Genius Bar.
Steve's initial reaction to the idea: "That's so idiotic! It'll never work!"Jobs went on to tell Johnson that the Genius Bar may in fact be the "right idea," but he was not convinced at the time that people who knew technology would be able to communicate effectively with customers.
"They're all geeks! You can call it the Geek Bar," he quipped.
Johnson, who left Apple in 2011 and now runs online retail startup Enjoy, argued that people who were in their 20s at the time--this was around the year 2000--grew up in a world surrounded by technology, implying the Genius Bar would not be manned merely by "geeks."
The following day, Johnson said Jobs instructed Apple's top lawyer to file a trademark for "Genius Bar."
In an earlier interview, Johnson said it took some time before the Genius Bar gained traction, but within three years Apple was forced to create a reservation system due to its popularity. Nearly sixteen years later, the Genius Bar and the newer, more open concept Genius Grove remain a mainstay at most Apple Stores.
Article Link: Steve Jobs Thought Genius Bar Was 'Idiotic' Idea at First, Said 'It'll Never Work'
My point exactly, bad mannersMy Apple Store is much better than yours then.
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You sound old and angry. Take a nap
I'm not convinced that the people who run Apple are able to communicate effectively with customers since Steve passed.
The Genius Bar is full of dumbasses. He was right