Stiffed on applecare :(

[theBostonian]

Yes I fumbled the ball, but I'd expect Apple to at least allow a little leeway considering they got nigh on 3 grand out of me for 1 usable computer!!!

Anyway thanks for your not necessarily helpful input.

I'm afraid my input isn't very helpful either but here goes:

I take it all of this occurred in the UK? I have found that the Apple UK staff, especially phone support, are utterly incapable of exercising any form of discretion or intelligence in their dealings with customers.

They, in effect, act as though any concessions they might give you will come out of their money and so like the worst caricature of a gypsy they try to do everything in their power to get out of having to do anything for free.

By contrast, the American Apple staff are amazing. They suggest solutions to problems that I would never have dreamed of expecting; for instance, my iPhone cable became frayed at one end, and it was a week out of warranty. I went to my local Apple store in London thinking that cool, "different" Apple would just give me a new one since it was only a week out of warranty but in effect they gave me the whole "computer says no" answer.

Disgruntled, but not disheartened, I went home, phoned Apple Care, spoke to a Texan, explained my situation and within 3 days I had a new USB cable.

So now if I have to call Apple Care for support, if I get a Brit I tell them I dialled the wrong number and keep trying until I get a yank. If you want a taste of that leeway which Apple is famous for I suggest you do the same.

 

[Vexed]

If your insurance company sent you money and you just bought a new one with the same specs, how does that have anything to do with your old one? Wasn't it just like a standard purchase, separate transactions?

 

[KPOM]

So let's get this straight, if I purchase my rMBP with apple care and 6 months down the road it get's stolen for example. Say I have insurance on it with my insurance company and I get it replaced by them. I can't transfer the remainder of my apple care?! You just lose that? That is what I am understanding. Yeah I would say you got stiffed for sure!

You can cancel AppleCare and get a pro-rated refund.

 

[gpzjock]

Sounds like you need to run this one over too.
Joke!

 

[moel]

Thanks for the replies guys, they are all appreciated, obviously those of you that still think I should pony up for the cost of a repair, well you can all take your magsafe connectors and insert them into your power sockets.

As said it should all be sorted, as it's the extended warranty graphics issue and a guy from applecare e-mailed me to discuss my issue. So I will get in touch with him.

I think you are right though..it depends on the country. Colin couldn't be helpful enough (didn't know Apple had customer services in South Africa), Whereas Lucas, who i suspect was in england..was more hesitant to help.

Jock...I think the term is once bitten twice shy However if it's any consolation I did manage to drop this one 2 months in, onto a tiled floor from about 18 inches off the ground, putting a nice dent into the top right hand corner of the display, and creasing the case a little bit.

Thank you anyway...although I am now left wanting a retina mbp...whats to stop me selling this one, to fund a new one once it's been repaired....

 

[tcphoto]

You failed to mention the drop until now. I seriously doubt that Apple will repair the computer due to the damage. Applecare simply extends the warranty but excludes damage due to abuse.

 

[Mojo1]

... I did manage to drop this one 2 months in, onto a tiled floor from about 18 inches off the ground, putting a nice dent into the top right hand corner of the display, and creasing the case a little bit.

Man, you are a walking disaster area.

Good luck with Apple. You're going to need it.

 

[brand]

Thanks for the replies guys, they are all appreciated, obviously those of you that still think I should pony up for the cost of a repair, well you can all take your magsafe connectors and insert them into your power sockets.

You negligently damaged the computer I see no reason why Apple should be responsible for the repair. It sounds like you are the one trying to stiff Apple.